6/10 Soddisfacente
Brandy
Viaggio di coppia
3 set 2025
Non mi è piaciuto: Pulizia, personale e servizio, servizi
I got a call the week before saying our penthouse room had been flooded and was no longer available. They offered a different room. Pics of the new room looked good. We arrive later than planned due to traffic. The room was fine. There was dirt on the floor but that wasnt a deal breaker. We noticed the coffee pot but there wasnt coffee or cups. There were 3 or 4 creamers and a coffee cup collar. The coffee pot and coffee station were covered in dust. You had to request maid service by hanging out the tag that has do not disturb on one side and maid service requested on the other. This we did not know. So no clean room for us on saturday. Hubs went to the office and got dry towels and thats when we found out about maid service requests. Ive never stayed in a hotel that I had to request maid service. So dirty floors were going to be for a Sunday. We put the maid service tag out sunday. They literally brought clean towels and took the wet ones. Floor was still dirty and trash was full. The cob web was still on the overhead light as was the spider egg sack was still in the corner of the ceiling. The shower curtain didnt have a liner so every time we showered the curtain got wet as did the floor. The sheet on the king bed was really small a d we found it all night. Bed were really firm. A little to firm for us. After getting annoyed by the lack of maid service, I started really looking. The place was dirty. Build up on soap dispenser.
Brandy
Soggiorno di 3 notti ad agosto 2025