Vacanze Fairwood

Room was very nice and comfortable. Appreciated the temprepedic mattress topper. Also, slow clap and extra stars for supplying 3 pillows per person and 3 types of pillow. Well done. Robes, nice continental breakfast, GREEK yogurt parfait bar. AND yet another solid choice, GLASS not plastic bottles of San Pelecrino in the no host honor bar. Tiny area for improvement, great job having a bottle of still water and glasses waiting the room. Refill the bottle in the mornings or...place a pitcher at the honor bar so we can refill. Definitely recommend and would stay again.

They over sold the property due to a large concert within walking distance. My family tried to check in 3 different times, and each time told almost ready almost ready. We checked our bags in and went to get lunch, still not ready when we got back. We got our luggage so we could change for the concert. The room was still not ready and we said we would not be back until 11:30/midnight. We were told no worries at all as long as we checked in by 2am. We get back to check to find out that they had sold our room as they had over booked. We then had to get our luggage and move to another hotel. This is beyond unacceptable and a very poor experience for the families this was done too. We were not the only ones we were with 4-5 other who also had their rooms sold.