Dear Sara, We want to express our gratitude for sharing your recent experience at our hotel. Your feedback is important to us, and we are genuinely sorry for any inconvenience you encountered during your stay. Our primary mission is to provide our guests with comfortable accommodations and great service by a warm, responsive team. We regret that your experience did not reflect this commitment. Your comments have been shared with our team members, and we are committed to taking action to prevent a recurrence. We genuinely appreciate your candid feedback as it helps us enhance our service. We hope to have the opportunity to welcome you back, as we are dedicated to delivering the flawless visit you deserve on your next stay.Sincerely,Hotel Management

Dear Michael, We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring every guest receives the highest service and care. Your feedback will aid us in making necessary improvements. We hope you will consider giving us another chance to provide your desired stay.Sincerely,Hotel Management

Dear JENNIFER, We appreciate your valuable feedback regarding your time with us. Please know we are committed to providing guests with the highest service and quality. We regret your experience did not meet your expectations, nor those of our team. We assure you that your concerns are being shared with the appropriate individuals, and action will be taken where necessary. We hope you will consider giving us another chance to show you the hospitality we are known for.Sincerely,Hotel Management

Dear Nannette, Please accept our apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management

Dear Guest, Thank you for sharing your experience. We're sorry to hear about your experience. Your feedback is essential, and we apologize for any inconvenience. We'll address these concerns with our team to ensure a better experience for future guests. Thank you for bringing this to our attention, and we appreciate your understanding.Sincerely,Hotel Management

Dear Michael, Thank you for your review, and we apologize for any inconvenience you may have experienced. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will share your comments with our team to prevent such incidents going forward. We would appreciate another opportunity to provide you with a better experience on a future stay. Thank you.Sincerely,Hotel Management

Dear Stanley, Thank you for taking the time to write a review of our hotel. Your comments on the mentioned issues have left us disheartened. We will look into this further and significantly appreciate you bringing this to our attention. Also, we apologize for our team's inability to assist you when needed. Our staff is included in the discussion to ensure this service failure doesn't happen again. Your feedback will help us to improve our service and guest experience continuously. Please return, and we provide you with a flawless stay in the future.Sincerely,Hotel Management

Dear Jesper, Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management

Dear brenda, Thank you for staying with us and sharing your review. We apologize for the issues you experienced. We work hard to provide every guest with spotless, fresh accommodations; therefore, we are disappointed this was not your experience. We regret not meeting your expectations. Your satisfaction is our top priority, and we hope to earn back your trust in our hotel on your next visit to the city.Sincerely,Hotel Management

Dear Michael, Thank you for staying with us and posting your valuable feedback. Our goal is to provide seamless service and accommodations for every guest, and we are sorry this was not your experience. We never intend to leave you with such an impression, and we hope you will accept our sincere apologies for failing to provide the high standards you should always expect from us. We hope you will consider giving us another chance to redeem your trust and revisit us so we can deliver the flawless stay you deserve.Sincerely,Hotel Management

Dear Julie, Thank you for making us part of your journey. It is not a pleasure to read such reviews from our guests as this differs from what we expect from our service. Guest satisfaction is always our motto, and we are sorry it was missing in your case. Your feedback is important to us and will be shared with our housekeeping team to review and fix the concerns at the earliest. Also, they have been instructed to double-check the rooms before allocating them to the guest. Please allow us to redeem ourselves the next time you are in the area. Sincerely,Hotel Management

Dear Kristy, Thank you for your review. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. If you wish to discuss any of your concerns, please reach out to us directly; we are always here to help. We look forward to having you stay with us again.Sincerely, Hotel Management

Dear Clinton, Thank you for your recent review. We were sorry to read your comments and would like to start by offering you our apologies for the inconvenience caused. Our main goal is to provide an exceptional stay for our guests with comfortable accommodations and responsive, friendly staff. After reading the details of your experience, we regret this was not your experience. We have shared your feedback with our team, so these issues do not happen again. We look forward to having you stay with us again so we can provide you with the flawless visit you deserve.Sincerely, Hotel Management

Dear Cindy, Thank you for the positive review and for taking the time to recognize our hotel. It is nice to see this type of recognition for our staff, and we will surely share this lovely feedback with them. We look forward to welcoming you back to Extended Stay America.Sincerely,Hotel Management

Dear Rhonda, Thank you for taking the time to review your experience with us. We apologize for the inconvenience you faced during your stay. We appreciate our guest's valuable feedback as we continually strive to grow and improve our guest services. We hope to welcome you back in the future.Sincerely,Hotel Management

We are so happy that you loved our accommodations and that you enjoyed such a pleasant stay! We look forward to welcoming you back the next time your travels bring you to the area!

Thank you for taking the time to review your stay. We are saddened to see that we failed to exceed your expectations, Kaylie. Thank you for giving us an opportunity to host you. We wish you all the best in your future travels.