Ferguson Lane: Tour e Visite Guidate

Staff was super helpful and upgraded our room at no extra cost when we arrived. Not around much but was great still for our stay

First, the room is clean and free water bottle is a plus, but the AC is not controllable in the room. The quilt was too thick to fit the room temperature, using it was too hot, not using it was too cold. I wish it would had two thin blankets. Second, when I checked in, the front desk didn’t tell me anything about my three day breakfasts were included and the room has no phone to call front desk. I had to go down to ask. The breakfast almost the same each day, simple western style. I came from USA and I wish I could have at least one traditional Chinese breakfast, why it is so hard to provide some Chinese breakfast? Third, the staffs are lack of training of how to do a good customer service. I met many of the staffs and not even one had a smiling face and showing me the enthusiasm to help, instead I saw many porker faces. I wish I could be more positive but this is my true feelings.

O hotel é muito bom. Quarto espetacular, cama maravilhosa, vista top.Mas atendentes não entendem inglês, então foi péssimo o checkin. Elas só nos deram chave, kit de escova de dente e não explicaram nada! Tive que perguntar sobre café da manhã, horário, etc... e elas não soube falar inglês. Café da manhã farto para chineses e sofrido para brasileiros. Tínhamos que pedir queijo, pq não colocavam, e era a única coisa do buffet que comíamos.Outro dia, as duas máquinas de café estavam paradas.