Piscina coperta

Recensioni per Park Place Lodge

3 out of 5
Park Place Lodge
742 Highway #3, Fernie, BC

Recensioni

9,0

Meraviglioso

Valutazione di 10 - Eccellente. 456 su 791 recensioni" "
Valutazione di 8 - Buono. 257 su 791 recensioni" "
Valutazione di 6 - Soddisfacente. 57 su 791 recensioni" "
Valutazione di 4 - Scarso. 12 su 791 recensioni" "
Valutazione di 2 - Terribile. 9 su 791 recensioni" "

9,2/10

Pulizia

9,4/10

Personale e servizio

8,8/10

Servizi

8,6/10

Condizioni e dotazioni della struttura

8,6/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Sonja

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Loved that the rooms overlooked the central courtyard with swimming pool and hot tub. Was so quiet in the evening as wasn’t busy at all. Chandeliers over the pool area was pretty cool. Staff were awesome.
Soggiorno di 1 notte a maggio 2024

8/10 Buono

Dennis

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Property was ok. Elevator was broken down. Since we booked with expedia they put us up on 3rd floor Felt like this because off season hotel was not full Staff was very good
Soggiorno di 1 notte a maggio 2024
Risposta di Guest Services, il giorno 25 mag 2024
Hello Dennis, Thank you for taking the time to leave us with your feedback. We apologized for the inconvenience that our elevator renovations has cause you. any issues that next time you visit us, please reach out to our front desk team directly. we will be happy to help you with your concerns right away. Thank you and have a wonderful weekend!

10/10 Eccellente

michael

Mi è piaciuto: Pulizia e personale e servizio
Very convenient, clean, quiet
Soggiorno di 1 notte a maggio 2024
Risposta di Guest Services, il giorno 25 mag 2024
Hello Michael, Thank you for taking the time to leave us with your feedback. We appreciate the gesture. Were glad that you are happy with the outcome of your stay. Thank you for choosing us!

10/10 Eccellente

Marlyn

Viaggio di coppia
Mi è piaciuto: Pulizia e servizi
Quite and clean
Soggiorno di 1 notte a maggio 2024
Risposta di Guest Services, il giorno 21 mag 2024
Hello Marly, Thank you for taking the time to leave us with your feedback. We appreciate the gesture, and for giving us a positive review. We hope to serve you again next time.

8/10 Buono

TIK YAN

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a maggio 2024
Risposta di Guest Services, il giorno 22 mag 2024
Thank you for leaving us a rating 4 out of 5.We hope you enjoyed staying with us!

8/10 Buono

Carla

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi
Room needed a few upgrades. There was no light near the fridge/coffee area. Even during the day it was a dark corner. AC was hard to control. Balcony rooms have beautiful view however VERY noisy. Pool and hot tub didn't open until 10am. We would have enjoyed an 8am hotter before we showered for the day.
Soggiorno di 3 notti a maggio 2024
Risposta di Guest Services, il giorno 14 mag 2024
Hi Carla,Thank you for taking the time to provide us with feedback from your recent stay. We will take on board your comments and do what we can to continue to improve the guest experience.We hope to see you again in the future!

8/10 Buono

Barbara

Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Elevator not working. Staff was good, offered to carry bags upstairs. Nice room, with balcony. Pub on site had good food, try the brownie, it was exceptional. Breakfast at this time of year was fresh cooked bacon & eggs, toast etc. couldn’t asked for anythg better from hotel. Hope they get the elevator fixed soon🙂
Soggiorno di 1 notte a maggio 2024
Risposta di Guest Services, il giorno 8 mag 2024
Hello Barbara, Thank you for thanking the time to leave us with a positive reviews. We are glad that you enjoyed the services of our hotel. We hope to see you next time when you visit Fernie.Kindest Regards,Park Place Lodge Team

10/10 Eccellente

Patrick

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great place love the pool
Soggiorno di 1 notte ad aprile 2024
Risposta di Guest Services, il giorno 8 mag 2024
Thank you for giving us the opportunity to host your accommodation while here in beautiful Fernie. We always try to go above and beyond to ensure our guests have an excellent experience! We appreciate your positive review. This will motivate our team to continue to deliver immaculate guest service in the future. We hope to see you again with us!

2/10 Terribile

Ashbrook

Soggiorno di 1 notte a maggio 2024
Risposta di Guest Services, il giorno 25 mag 2024
We appreciate your feedback, We are sorry that your stay was not that great as you rated us 1 out of 5 in Expedia.We don't know the root of the problem because you did not specify the comment. If you have time please reach us out to our email.Anyhow, Thank you for letting us host your stay.

8/10 Buono

Janice

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Easy access, good size rooms, nice balcony facing dramatic mountain, range pub had great local beer
Soggiorno di 1 notte ad aprile 2024
Risposta di Guest Services, il giorno 26 apr 2024
Thank you for taking the time to send us your feedback.We are glad that you enjoyed staying with us. We hope to see you again next time you visit Fernie.

6/10 Soddisfacente

Dana

Was good
Soggiorno di 1 notte ad aprile 2024
Risposta di Guest Services, il giorno 26 apr 2024
Thank you for giving us the opportunity to host your accommodation while here in beautiful Fernie. We always try to go above and beyond to ensure our guests have an excellent experience! We appreciate your positive review. This will motivate our team to continue to deliver immaculate guest service in the future. We hope to see you again with us!

10/10 Eccellente

Ashbrook

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Great place to stay is you can get available.
Soggiorno di 1 notte ad aprile 2024
Risposta di Guest Services, il giorno 26 apr 2024
Thank you for giving us the opportunity to host your accommodation while here in beautiful Fernie. We always try to go above and beyond to ensure our guests have an excellent experience! We appreciate your positive review. This will motivate our team to continue to deliver immaculate guest service in the future. We hope to see you again with us!

6/10 Soddisfacente

Neda

Viaggio con la famiglia
Mi è piaciuto: Pulizia e personale e servizio
Lots of noise from doors slamming and the pool. Having an open pool in the middle of the hotel is not a smart idea. We couldnt hear the tv since the screaming from the pool was so loud.
Soggiorno di 2 notti ad aprile 2024
Risposta di Guest Services, il giorno 26 apr 2024
Thank you for letting us host your stay, we valued your feedback reassured that this matter will be passed on to our Management team. Our sincere apology for the inconvenience.

10/10 Eccellente

Meghan

Soggiorno di 2 notti ad aprile 2024
Risposta di Guest Services, il giorno 13 mag 2024
Thank you for taking the time to rate us 5 star review.We appreciate the gesture. We hope you let us host your stay again when you visit Fernie. Take care!

10/10 Eccellente

Danial

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nice, clean place, friendly staff.
Soggiorno di 3 notti ad aprile 2024
Risposta di Guest Services, il giorno 19 apr 2024
Thank you for taking the time to provide us with some feedback on your experience staying with us.We are pleased to hear that you had a good stay and hope to see you again in the future.

8/10 Buono

Kyla

Viaggio con animali domestici, Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We enjoyed our quick stopover here. We were travelling with 2 small dogs and found it to be comfortable. There wasnt much of a green space for the dogs, so we went to the park next door, but in the daylight found out it said "no dogs" The person staying on the floor above us was up several times in the night and then at 5am for the day- we could hear every step they made as the floors are creaky- that was our only complaint. Overall a good place to stay in Fernie!
Soggiorno di 1 notte ad aprile 2024
Risposta di Guest Services, il giorno 26 apr 2024
Thank you for taking the time to leave us with your feedback. We apologized that your expectation wasn't met. In the future if you visit Fernie again, there are many dog parks around the area. Furthermore, thank you for letting us host your stay have a wonderful weekend!

10/10 Eccellente

Jim

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 4 notti ad aprile 2024
Risposta di Guest Services, il giorno 19 apr 2024
Thank you for taking the time to provide us with feedback on your stay.We are happy to see you enjoyed your stay and hope to see you again in the future.

8/10 Buono

Geoff

Soggiorno di 1 notte ad aprile 2024
Risposta di Guest Services, il giorno 1 mag 2024
Thank you for giving us the opportunity to host your accommodation while here in beautiful Fernie. We always try to go above and beyond to ensure our guests have an excellent experience! We appreciate your positive review. This will motivate our team to continue to deliver immaculate guest service in the future. We hope to see you again with us!

6/10 Soddisfacente

Violet

Viaggio con animali domestici, Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi
We had 2 dogs, and it was very noisy, so they had a hard time settling down. Other than that, lots of room and good location for walking.
Soggiorno di 1 notte a marzo 2024
Risposta di Guest Services, il giorno 7 apr 2024
Thank you for taking the time to provide us with your feed back. We are glad that you enjoyed the location of our hotel, and at the same time we apologized for the noise issue that cause so much destress to your dogs. In the future, please do not hesitate to inform our Front Desk team of any issue while you are staying with us. we want you to have a good experience. any issues we will resolve accordingly! Thank you.

8/10 Buono

Gordon

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Excellent option when you are in Fernie!
Soggiorno di 1 notte ad aprile 2024
Risposta di Guest Services, il giorno 7 apr 2024
Thank you for giving us the opportunity to host your accommodation while here in beautiful Fernie. We always try to go above and beyond to ensure our guests have an excellent experience! We appreciate your positive review. This will motivate our team to continue to deliver immaculate guest service in the future. We hope to see you again with us!

10/10 Eccellente

Shannon

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Really lovely hotel, and friendly staff - would stay again!
Soggiorno di 3 notti a marzo 2024
Risposta di Guest Services, il giorno 2 apr 2024
Thank you for taking the time sending us a good review.We are glad that you enjoyed the services of the hotel. See you again next time!

10/10 Eccellente

Aj

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 3 notti a marzo 2024
Risposta di Guest Services, il giorno 3 apr 2024
Thank you for giving us the opportunity to host your accommodation while here in beautiful Fernie. We always try to go above and beyond to ensure our guests have an excellent experience! We appreciate your positive review. This will motivate our team to continue to deliver immaculate guest service in the future. We hope to see you again with us!

10/10 Eccellente

Claudia, Calgary

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a marzo 2024
Risposta di Guest Services, il giorno 3 apr 2024
Thank you for giving us the opportunity to host your accommodation while here in beautiful Fernie. We always try to go above and beyond to ensure our guests have an excellent experience! We appreciate your positive review. This will motivate our team to continue to deliver immaculate guest service in the future. We hope to see you again with us!

10/10 Eccellente

Monica

Soggiorno di 2 notti a marzo 2024
Risposta di Guest Services, il giorno 26 apr 2024
Thank you for giving us the opportunity to host your accommodation while here in beautiful Fernie. We always try to go above and beyond to ensure our guests have an excellent experience! We appreciate your positive review. This will motivate our team to continue to deliver immaculate guest service in the future. We hope to see you again with us!

8/10 Buono

Marc

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Unique pool layout, with a super hot hot tub. Place was very clean and staff was so nice. The breakfast was not great though. Coffee was meh, and the rest of the offerings left a lot to be desired.
Soggiorno di 1 notte a marzo 2024
Risposta di Guest Services, il giorno 1 apr 2024
Thank you so much for taking the time to provide us with your feedback from your recent stay with us.We are happy to hear that you enjoyed your over all experience, but sorry to see that the breakfast did not meet your expectation.Our breakfast servers and kitchen staff will always do their best to customize the buffet breakfast if you have particular requests or dietary requirements. Thank you again, we will ensure your feedback is pass on to the appropriate department.

8/10 Buono

Sharon, St.Albert

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di Guest Services, il giorno 22 mag 2024
Hello Sharon, Thank you for rating us 4 out of 5.We hope that you enjoyed your stay with us.

10/10 Eccellente

Christina

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 4 notti a marzo 2024
Risposta di Guest Services, il giorno 1 apr 2024
Thank you for giving us the opportunity to host your accommodation while here in beautiful Fernie. We always try to go above and beyond to ensure our guests have an excellent experience! We appreciate your positive review. This will motivate our team to continue to deliver immaculate guest service in the future. We hope to see you again with us!

10/10 Eccellente

Madison

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 3 notti a marzo 2024
Risposta di Guest Services, il giorno 1 apr 2024
Thank you for giving us the opportunity to host your accommodation while here in beautiful Fernie. We always try to go above and beyond to ensure our guests have an excellent experience! We appreciate your positive review. This will motivate our team to continue to deliver immaculate guest service in the future. We hope to see you again with us!

8/10 Buono

Vicki

Viaggio di coppia
Mi è piaciuto: Servizi
We went to the Ghostriders hockey playoff games and it is in walking distance of the arena.
Soggiorno di 2 notti a marzo 2024
Risposta di Guest Services, il giorno 28 mar 2024
Thank you for taking time to send us a review, we hope that you will stay with us next time you visit Fernie.

10/10 Eccellente

sanra

Viaggio di coppia
The atmosphere was very warm and welcoming. I will definitely stay here again
Soggiorno di 2 notti a marzo 2024
Risposta di Guest Services, il giorno 24 mar 2024
Thank you so much for taking the time to share you experience with us. We are happy to hear you enjoyed your stay and look forward to seeing you again!

10/10 Eccellente

Laura

Soggiorno di 2 notti a marzo 2024
Risposta di Guest Services, il giorno 24 mar 2024
Thank you for taking the time to provide a rating for your experience with us. We are happy to see you enjoyed your stay and hope to see you again in the future!

10/10 Eccellente

Keli

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The staff were so helpful, I’ll be here again. And the hot tub was hot. The pool was refreshing the rooms were clean large and great views and the 3rd floor was so quiet worth the upgrade if you can.
Soggiorno di 1 notte a marzo 2024
Risposta di Guest Services, il giorno 23 mar 2024
Thank you for giving us the opportunity to host your accommodation while here in beautiful Fernie. We always try to go above and beyond to ensure our guests have an excellent experience! We appreciate your positive review. This will motivate our team to continue to deliver immaculate guest service in the future. We hope to see you again with us!

10/10 Eccellente

Mike

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Really nice property but tough to have the pool central to rooms as kids were playing in pool and were always told to be quiet so ask for rooms not around that area if you want more quiet
Soggiorno di 2 notti a marzo 2024
Risposta di Guest Services, il giorno 10 mar 2024
Thank you for giving us the opportunity to host your accommodation while here in beautiful Fernie. We always try to go above and beyond to ensure our guests have an excellent experience! We appreciate your review. Furthermore, we will address the too much chemical use to the rooms to our Management team. We apologized for any inconvenience. anyhow, thank you for staying with us.

4/10 Scarso

Carly

Viaggio con la famiglia
Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio
The hotel itself seems nice. However we stayed for 2 nights with a toddler & from 7.30-10pm every night there were kids in the pool screaming the entire time. It was hard going getting out little one to sleep. I’m all got kids having fun, but when the rooms are all centred around the pool, people should have some respect for other guest staying there and staff should enforce some rules. We made sure our toddler had fun in the pool but wasn’t loud and we made sure she enjoyed it at a time that people were not winding down for the day. If you stay on the 3rd floor you maybe lucky to avoid any noise from the pool area. We were on the second floor. Unfortunately the parents had no control over the kids and staff didn’t seem to care that other guests were complaining. Breakfast was ok, they had some hot and cold items to choose from. Room in itself was good, beds comfy, pillows were horrible way to puffy, my neck was sore each morning. Overall good spot to enjoy some time on the mountain. Would consider elsewhere with a separate area for the pool next time. we’ve stayed in other hotels with atrium pools and never had this experience before.
Risposta di Park Place Lodge Management, il giorno 18 mar 2024
Dear Carly, Thank you for taking the time to reach out. We appreciate your feedback and will work on improvement in the areas you mentioned. We are sorry to hear that your stay was not up to what you expected, and hope the compensation we provided you with was adequate. Kind Regards Park Place Lodge Management

10/10 Eccellente

Lee

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a febbraio 2024
Risposta di Management Team, il giorno 2 mar 2024
Thank you for giving us the opportunity to host your accommodation while here in beautiful Fernie. We always try to go above and beyond to ensure our guests have an excellent experience! We appreciate your review. Furthermore, we will address the too much chemical use to the rooms to our Management team. We apologized for any inconvenience. anyhow, thank you for staying with us.

10/10 Eccellente

Lindsay

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We had a great time! Breakfast was excellent.
Soggiorno di 2 notti a febbraio 2024
Risposta di Guest Services, il giorno 26 feb 2024
Thank you for giving us the opportunity to host your accommodation while here in beautiful Fernie. We always try to go above and beyond to ensure our guests have an excellent experience! We appreciate your positive review. This will motivate our team to continue to deliver immaculate guest service in the future. We hope to see you again with us!

2/10 Terribile

Patrick

Viaggio di lavoro
Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
They use way to much chemicals. Had to open all the windows. Still didn’t work.
Soggiorno di 1 notte a febbraio 2024
Risposta di Guest Services, il giorno 26 feb 2024
Thank you for giving us the opportunity to host your accommodation while here in beautiful Fernie. We always try to go above and beyond to ensure our guests have an excellent experience! We appreciate your review. Furthermore, we will address the too much chemical use to the rooms to our Management team. We apologized for any inconvenience. anyhow, thank you for staying with us.

6/10 Soddisfacente

Tammie

Mi è piaciuto: Pulizia e personale e servizio
This property is showing its age. Breakfast was just ok, as one morning we got warmed up bologna as a protein instead of sausage, ham or bacon. No use of the pool or hot tub before 4pm everyday.
Soggiorno di 4 notti a febbraio 2024
Risposta di Guest Services, il giorno 26 feb 2024
Thank you for giving us the opportunity to host your accommodation while here in beautiful Fernie. We always try to go above and beyond to ensure our guests have an excellent experience! We appreciate your positive review. This will motivate our team to continue to deliver immaculate guest service in the future. We hope to see you again with us!

6/10 Soddisfacente

Eric

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Pool location is annoying to other guests
Soggiorno di 2 notti a febbraio 2024
Risposta di Guest Services, il giorno 26 feb 2024
Thank you for giving us the opportunity to host your accommodation while here in beautiful Fernie. We always try to go above and beyond to ensure our guests have an excellent experience! We appreciate your review.We apologized for any inconvenience regarding the pool location. If you wanted to discuss further issues you can contact us at info@parkplacelodge.comThank you for choosing to stay with us!

10/10 Eccellente

Jessica

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The room we rented was huge, and the breakfast was amazing and very friendly staff, we will return for sure!
Soggiorno di 2 notti a febbraio 2024
Risposta di Guest Services, il giorno 26 feb 2024
Thank you for giving us the opportunity to host your accommodation while here in beautiful Fernie. We always try to go above and beyond to ensure our guests have an excellent experience! We appreciate your positive review. This will motivate our team to continue to deliver immaculate guest service in the future. We hope to see you again with us!

10/10 Eccellente

Dallas

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 3 notti a febbraio 2024
Risposta di Guest Services, il giorno 26 feb 2024
Thank you for giving us the opportunity to host your accommodation while here in beautiful Fernie. We always try to go above and beyond to ensure our guests have an excellent experience! We appreciate your positive review. This will motivate our team to continue to deliver immaculate guest service in the future. We hope to see you again with us!

8/10 Buono

Sean

Viaggio con la famiglia
Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 2 notti a febbraio 2024
Risposta di Management Team, il giorno 21 feb 2024
Thank you for giving us the opportunity to host your accommodation while here in beautiful Fernie. We always try to go above and beyond to ensure our guests have an excellent experience! We appreciate your positive review. This will motivate our team to continue to deliver immaculate guest service in the future. We hope to see you again with us!

10/10 Eccellente

Chris

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We were on the ground floor close to the hottub, the staff was so pleasant and helpful. The complimentary breakfast was so delicious, waaay more than I expected. We will be staying here again!
Soggiorno di 4 notti a febbraio 2024
Risposta di Guest Services, il giorno 20 feb 2024
Thank you for giving us the opportunity to host your accommodation while here in beautiful Fernie. We always try to go above and beyond to ensure our guests have an excellent experience! We appreciate your positive review. This will motivate our team to continue to deliver immaculate guest service in the future. We hope to see you again with us!

10/10 Eccellente

Keith

Mi è piaciuto: Condizioni e dotazioni della struttura
Good value for the money
Soggiorno di 2 notti a febbraio 2024
Risposta di Guest Services, il giorno 20 feb 2024
Thank you for giving us the opportunity to host your accommodation while here in beautiful Fernie. We always try to go above and beyond to ensure our guests have an excellent experience! We appreciate your positive review. This will motivate our team to continue to deliver immaculate guest service in the future. We hope to see you again with us!

10/10 Eccellente

Nancy

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Love coming to stay here every year for a weekend getaway!
Soggiorno di 2 notti a febbraio 2024
Risposta di Management Team, il giorno 16 feb 2024
Thank you for giving us the opportunity to host your accommodation while here in beautiful Fernie. We always try to go above and beyond to ensure our guests have an excellent experience! We appreciate your positive review. This will motivate our team to continue to deliver immaculate guest service in the future. We hope to see you again with us!

8/10 Buono

Dawn

Viaggio con animali domestici, Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
It would’ve been nice if the pool and hot tub would be open throughout the day. Because of the 4 pm opening , we didn’t get to use the hot tub
Soggiorno di 3 notti a febbraio 2024
Risposta di Guest Services, il giorno 13 feb 2024
We appreciate your feed back.We apologized if you did not get a chance to use the pool and hot tub facilities. for future reference the pool and hot tub hours are from 10am to 10pm daily. Thus, Thank you for choosing to stay with us!

10/10 Eccellente

Louis-Samuel

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Excellent location, well deserved by the shuttle to alpine resort.
Soggiorno di 6 notti a gennaio 2024
Risposta di Management Team, il giorno 13 feb 2024
Thank you for giving us the opportunity to host your accommodation while here in beautiful Fernie. We always try to go above and beyond to ensure our guests have an excellent experience! We appreciate your positive review. This will motivate our team to continue to deliver immaculate guest service in the future. We hope to see you again with us!

8/10 Buono

Lorna

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great pool & hot tub. Furniture a bit tired & worn.
Soggiorno di 5 notti a febbraio 2024
Risposta di Guest Services, il giorno 13 feb 2024
Thank you for giving us the opportunity to host your accommodation while here in beautiful Fernie. We always try to go above and beyond to ensure our guests have an excellent experience! We appreciate your positive review. This will motivate our team to continue to deliver immaculate guest service in the future. We hope to see you again with us!

10/10 Eccellente

Dan

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a febbraio 2024
Risposta di Guest Services, il giorno 7 feb 2024
Thank you for giving us the opportunity to host your accommodation while here in beautiful Fernie. We always try to go above and beyond to ensure our guests have an excellent experience! We appreciate your positive review. This will motivate our team to continue to deliver immaculate guest service in the future. We hope to see you again with us!

6/10 Soddisfacente

Gloria

The furniture in our room was so old and torn up it made a person feel uncomfortable .
Soggiorno di 1 notte a febbraio 2024
Risposta di Guest Services, il giorno 3 feb 2024
Hello Gloria, we apologized that it made you uncomfortable. Please feel free to contact us directly regrading this matter. I will passed it on to our management team. Anyhow, Thank you for choosing to stay with us!