Hotel con servizio concierge a Five Cays

“I had a good experience and they have nice rooms.”

“I did not even stay at this property. Even though listing was up on expedia, as soon as I booked, the hotel sent me a message saying it is not available. I've asked for help to cancel to get my money back, they told me to contact Expedia. Fair enough, I've contacted expedia explained the situation. Expedia said they could not contact the hotel and did not refund my money. A service I didn't even use!! Hotel didn't move a finger to help. On top of that , the daily rate presented is misleading ,...

“We leave after 10 days vacation, without any resolution of some important inconveniences: - cooktop worked only partially; - pots were dirty and not suitable for the cooktop; - the swimming pool water was really cloudy (it was difficult to see the bottom of the pool); - the maintenance service did the insect repellent treatment only after 10 days and most of us had 30-40 bug bites; - after 5 days we had no current water for 10 hours, the good water arrived with auto-cistern only in the...

“Ambientazione e natura molto bella, servizio impeccabile. Non è chiaro quando si prenota l'ubicazione delle abitazioni vista mare, dalle foto sembrano sulla spiaggia poi in realtà non lo sono. Molta confusione e sovraffollamento delle piscine.”