Hall

Recensioni per Hotel Retlaw, Trademark Collection by Wyndham

4 out of 5

Recensioni

9,4

Eccezionale

Valutazione di 10 - Eccellente. 469 su 596 recensioni" "
Valutazione di 8 - Buono. 90 su 596 recensioni" "
Valutazione di 6 - Soddisfacente. 15 su 596 recensioni" "
Valutazione di 4 - Scarso. 12 su 596 recensioni" "
Valutazione di 2 - Terribile. 10 su 596 recensioni" "

9,6/10

Pulizia

9,6/10

Personale e servizio

9,0/10

Servizi

9,6/10

Condizioni e dotazioni della struttura

9,2/10

Ecosostenibilità

Recensioni

10/10 Eccellente

James L

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The interior design was unique, pleasant and above average. Food service needs improvement to make this a totally awesome property to visit.
Soggiorno di 4 notti ad aprile 2024
Risposta di General Manager, il giorno 25 apr 2024
Dear James,Thank you for your review and for giving us a perfect rating! We are delighted our tasteful property left a memorable impression on you, and we are delighted you enjoyed your overall stay. That said, your feedback about our food service will be shared internally for further consideration, as we are always seeking new ways to improve. It was truly a pleasure having you here, and we hope you return soon!Warm Regards,Michelle AngellGeneral Manager

10/10 Eccellente

Ida

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I loved the classiness of this hotel. The inside has been redone to look like a beautiful 1920's style hotel, as it used to be. The staff was very friendly and check in and out was quick.
Soggiorno di 1 notte ad aprile 2024
Risposta di General Manager, il giorno 24 apr 2024
Dear Ida,Thanks for your feedback. We are glad that the hotel and its design, along with our team, made such an impact on you and your stay. We hope to welcome you back for another great stay!Warm Regards,Michelle AngellGeneral Manager

2/10 Terribile

Vincent

Non mi è piaciuto: Pulizia
Soggiorno di 1 notte ad aprile 2024

10/10 Eccellente

Myron

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Wonderful staff
Soggiorno di 1 notte ad aprile 2024
Risposta di General Manager, il giorno 24 apr 2024
Dear Myron,It's wonderful to hear that your experience with our team was so positive! We strive to provide friendly and helpful service, so knowing that our team made a great impression on you is very rewarding. We look forward to welcoming you back for another great stay with us at Hotel Retlaw, Trademark Collection by Wyndham.Warm Regards,Michelle AngellGeneral Manager

10/10 Eccellente

michael

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Extremely wonderful hotel, room was amazing for the price I paid, will definitely stay there any time I'm in fond du lac
Soggiorno di 1 notte ad aprile 2024
Risposta di General Manager, il giorno 12 apr 2024
Dear Michael,It was a pleasure to host you at Hotel Retlaw, Trademark Collection by Wyndham. We're thrilled you loved our accommodations! Next time you're in town, you can depend on us again for the value you deserve.Warm Regards,Michelle AngellGeneral Manager

8/10 Buono

Janina

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We really enjoyed our 2 night stay at the Retlaw. It's a beautiful, historic hotel, and our room was very comfortable. If in Fond du Lac again I would certainly look at staying there again.
Soggiorno di 2 notti ad aprile 2024
Risposta di General Manager, il giorno 10 apr 2024
Dear Janina,Thank you for choosing Hotel Retlaw, Trademark Collection by Wyndham, and for providing your review. We are delighted to hear that our aesthetic, comfortable accommodations, and historic charm added to the enjoyment of your stay. It was a pleasure to host you, and we look forward to welcoming you back soon!Warm Regards,Michelle AngellGeneral Manager

10/10 Eccellente

Benjamin

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very close to the bars
Soggiorno di 1 notte ad aprile 2024
Risposta di General Manager, il giorno 7 apr 2024
Dear Benjamin,Thank you so much for choosing to stay with us at Hotel Retlaw, Trademark Collection by Wyndham. Our goal is to provide every guest with a wonderful experience, so we're thrilled that was the case for you. It's great to read you were able to take advantage of our convenient location. The pleasure was all ours, and we hope to welcome you back in the future.Warm Regards,Michelle AngellGeneral Manager

8/10 Buono

Tara

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
This was a nicely restored historic hotel. A parking ramp is attached so parking is easy. There is a restaurant in the hotel which was really good. Great cocktails too! Tried to visit the coffee shop in the morning but the worker was out delivering coffee to someone. I didn’t wait so can’t comment on the quality. I thought the room could have been a little cleaner. There was a stain on the rug and the mirrors didn’t look like they had been cleaned. Other than that the furniture was nice and bed was comfortable. Would stay again.
Soggiorno di 1 notte a marzo 2024
Risposta di General Manager, il giorno 27 mar 2024
Dear Tara,It was a pleasure having you stay with us during your recent visit. Thank you for taking the time to share your feedback. Rest assured, we will be sure to speak with our housekeeping team about your concerns with cleanliness so that this is not a continued experience for our guests. That said, we hope that you will visit us again the next time you are in the area for another great stay. Warm Regards,Michelle AngellGeneral Manager

10/10 Eccellente

Sandra

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Clean nice place
Soggiorno di 1 notte a marzo 2024
Risposta di General Manager, il giorno 21 mar 2024
Dear Sandra,Our team is always committed to a clean and comfortable stay, so we're delighted this was your experience. We look forward to earning another five-star rating from you, so keep Hotel Retlaw, Trademark Collection by Wyndham in mind the next time you're looking to enjoy an awesome vacation!Warm Regards,Michelle AngellGeneral Manager

10/10 Eccellente

Andrew

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Hotel was great no complaints
Soggiorno di 1 notte a febbraio 2024
Risposta di General Manager, il giorno 10 mar 2024
Dear Andrew,Thank you for your review and for giving us a perfect rating! We're delighted you thoroughly enjoyed your recent experience, and we look forward to the pleasure of your company again soon.Warm Regards,Michelle AngellGeneral Manager

10/10 Eccellente

Kelli

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Love it!!
Soggiorno di 3 notti a dicembre 2023
Risposta di General Manager, il giorno 7 mar 2024
Dear Kelli,Thank you so much for choosing to stay with us at Hotel Retlaw, Trademark Collection by Wyndham. Impressing every guest with a wonderful experience is always a top priority for us, so we're thrilled that was the case for you. We'd love to read more about what made your visit so great! The pleasure was all ours, and we hope to welcome you back in the future.Warm Regards,Michelle AngellGeneral Manager

10/10 Eccellente

Tim

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a febbraio 2024

10/10 Eccellente

Chad

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
This is a great hotel! Very comfortable and luxurious for a reasonable price
Soggiorno di 1 notte a febbraio 2024
Risposta di General Manager, il giorno 27 feb 2024
Dear Chad,Thank you for taking a moment to share your experience at Hotel Retlaw, Trademark Collection by Wyndham. We are proud to deliver great value to our guests, so we are delighted that you found your experience well-priced. Receiving recognition for our lovely accommodations is always appreciated as well. It was a pleasure having you here, and we hope you will visit us again soon!Warm Regards,Michelle AngellGeneral Manager

8/10 Buono

Brian

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Its a nice hotel but would have liked if thay would have started you needed a reservation for there restaurant was a little bummed about that
Soggiorno di 1 notte a febbraio 2024
Risposta di General Manager, il giorno 20 feb 2024
Dear Brian,It's wonderful to know that you had a great time with us overall! We are sorry to hear about any disappointment in our restaurant and we will be sure to keep your feedback in mind for the future. Thank you, and we hope to see you again in the future; we're confident that we can impress you. Warm Regards,Michelle AngellGeneral Manager

10/10 Eccellente

Paul

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Liked the location. Right downtown by shops, dining and bars
Soggiorno di 1 notte a febbraio 2024
Risposta di General Manager, il giorno 20 feb 2024
Dear Paul,Thank you for your review and for giving us a perfect rating! Location is one of the most important aspects of a trip, so we’re glad you could experience all the convenience ours affords our guests. It was a pleasure having you here, and we hope you return soon. Warm Regards,Michelle AngellGeneral Manager

10/10 Eccellente

Christian

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
All around great stay, good prices with nice rooms!
Soggiorno di 1 notte a febbraio 2024
Risposta di General Manager, il giorno 13 feb 2024
Dear Christian,It's wonderful to hear that your stay at Hotel Retlaw, Trademark Collection by Wyndham was enjoyable! Our goal is to provide comfortable accommodations at a great price and it's heartwarming to hear that we met the mark. Thank you for taking the time to provide your glowing review. We can't wait to see you again!Warm Regards,Michelle AngellGeneral Manager

6/10 Soddisfacente

Rachel

Loved the historical aspect of hotel but it was difficult to maintain temperature in room
Soggiorno di 3 notti a febbraio 2024
Risposta di General Manager, il giorno 13 feb 2024
Dear Rachel,Thank you for your review. While we appreciate you highlighting our rich history, we regret that you were not fully satisfied with your stay. Your feedback about room temperature will be shared with maintenance to ensure everything functions as it should and any necessary adjustments are made promptly. It was a pleasure having you here, and we hope to welcome you back in the future for a seamless visit.Warm Regards,Michelle AngellGeneral Manager

10/10 Eccellente

Andre

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a gennaio 2024

10/10 Eccellente

Jean

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Excellent
Risposta di General Manager, il giorno 10 feb 2024
Dear Jean,Thank you for the perfect rating, and we're glad you had an excellent stay. Welcoming you back would be a pleasure, so please return soon for another fantastic time.Warm Regards,Michelle AngellGeneral Manager

8/10 Buono

Andre

Soggiorno di 1 notte a gennaio 2024

10/10 Eccellente

Connor

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a febbraio 2024

10/10 Eccellente

Marc

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a gennaio 2024

10/10 Eccellente

Kris

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a gennaio 2024

10/10 Eccellente

Deanna, New Lisbon

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 1 notte a gennaio 2024

10/10 Eccellente

Jon

Viaggio con la famiglia
Mi è piaciuto: Condizioni e dotazioni della struttura e comfort della camera
Beautiful place. Always clean and friendly
Soggiorno di 1 notte a gennaio 2024
Risposta di General Manager, il giorno 21 gen 2024
Dear Jon,It's so good to hear you enjoyed your stay at Hotel Retlaw, Trademark Collection by Wyndham. Thank you for spotlighting our attention to cleanliness and friendly service. Welcoming you back would be a pleasure, so please return soon for another fantastic time.Warm Regards,Michelle AngellGeneral Manager

10/10 Eccellente

P. Kaja

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a gennaio 2024

10/10 Eccellente

Chris

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a gennaio 2024

10/10 Eccellente

RJ

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great staff and accommodations.
Soggiorno di 2 notti a gennaio 2024
Risposta di General Manager, il giorno 11 gen 2024
Dear RJ,We appreciate you reviewing your stay at Hotel Retlaw, Trademark Collection by Wyndham. Thank you for complimenting our accommodations and dedicated team members. The pleasure was all ours, and we look forward to your next visit. Warm Regards,Michelle AngellGeneral Manager

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Personale e servizio
Soggiorno di 1 notte a gennaio 2024

10/10 Eccellente

Damon

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The way everything looks
Soggiorno di 1 notte a gennaio 2024
Risposta di General Manager, il giorno 11 gen 2024
Dear Damon,Thank you for your great review and for giving us a perfect rating! It was truly a pleasure having you as our guest, and we appreciate your kind words about our lovely hotel. Take care, and we hope you return soon. Warm Regards,Michelle AngellGeneral Manager

10/10 Eccellente

jacklyn, fond du lac

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
I don’t know why the retlaw or FDL doesn’t get the love that it deserves but this hotel was perfect for our staycation. The staff working on NYE were very nice and helpful. The area is walkable with multiple restaurants and bars to visit. The hotel was clean, updated and the rooms were spacious. Very nice bar and restaurant in the hotel.
Soggiorno di 1 notte a dicembre 2023
Risposta di General Manager, il giorno 31 gen 2024
Dear Jacklyn,It was a pleasure celebrating NYE with you at Hotel Retlaw, Trademark Collection by Wyndham! We're glad our friendly staff, spacious rooms, and walkable location impressed you. Please come see us again for your next staycation.Warm Regards,Michelle AngellGeneral Manager

2/10 Terribile

Tearran

Non mi è piaciuto: Personale e servizio e servizi
Poor customer service
Soggiorno di 1 notte a dicembre 2023
Risposta di General Manager, il giorno 2 gen 2024
Thank you for offering feedback about your recent stay at our hotel. We're sorry you were disappointed with our service. Your comments are important to us, and we'll use them as we continuously work to improve our guests' experience. Given another opportunity, we hope we can host you for the visit you expected. Warm Regards,Michelle AngellGeneral Manager

10/10 Eccellente

Benjamin

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
The front desk people are very helpful thank you I will be back
Soggiorno di 1 notte a dicembre 2023
Risposta di General Manager, il giorno 26 dic 2023
Dear Benjamin,Thank you for taking the time to recognize our team's hospitality. We're delighted to know you had a positive interaction with them, and we look forward to welcoming you back to Hotel Retlaw, Trademark Collection by Wyndham for another visit in the future. Warm Regards,Michelle AngellGeneral Manager

10/10 Eccellente

Daniel

Soggiorno di 2 notti a dicembre 2023

10/10 Eccellente

Tammy

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The hotel is beautiful. The room was on the small side. It’s a little dark, as there are only the two lamps, one on each side of the bed. There was no dresser to put my clothes in. Check in was quick and the staff was very friendly. There’s plenty of parking in the attached garage. I will definitely stay there again on the future.
Soggiorno di 1 notte a dicembre 2023
Risposta di General Manager, il giorno 23 dic 2023
Dear Tammy,Thank you for your review. We're glad you found our hotel beautiful and appreciated our quick check-in process and friendly staff. We also take note of your observations about the room, and your feedback is important for our ongoing efforts to improve guest comfort. It's great to hear that the ample parking in our attached garage was convenient for you. We're delighted you plan to stay with us again and look forward to your next visit!Warm Regards,Michelle AngellGeneral Manager

10/10 Eccellente

Mary, New Albany

Viaggio di coppia, Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Luxury, clean, amazing restaurant and breakfast spot. Superior service
Soggiorno di 1 notte a dicembre 2023
Risposta di General Manager, il giorno 23 dic 2023
Dear Mary,Thank you for your excellent review of Hotel Retlaw, Trademark Collection by Wyndham! We're overjoyed to hear that you found our hotel to embody luxury and that our restaurant and breakfast offerings were terrific. It's also gratifying to know you experienced superior service during your stay. We take great pride in ensuring our guests have a memorable experience, and we look forward to welcoming you back for another exceptional visit!Warm Regards,Michelle AngellGeneral Manager

8/10 Buono

Collin

Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Non mi è piaciuto: Pulizia
There was garbage all over the common areas.
Soggiorno di 1 notte a dicembre 2023
Risposta di General Manager, il giorno 23 dic 2023
Dear Collin,Thank you for being our guest and for taking a moment to share your feedback. Please know we pride ourselves on our spotless accommodations and apologize if we dropped the ball during your visit. Your comments are important to us and will be shared with the team to ensure we are always offering our best to our guests. We look forward to welcoming you back and impressing you with our improvements. Warm Regards,Michelle AngellGeneral Manager

10/10 Eccellente

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Soggiorno di 1 notte a dicembre 2023

10/10 Eccellente

Patricia

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Wonderful!
We stayed in Fond du Lac for a Christmas shopping experience and chose this hotel. It was a beautiful hotel, a great location, and excellent staff. The room was great and we are looking forward to our next visit.
Soggiorno di 1 notte a dicembre 2023
Risposta di General Manager, il giorno 17 dic 2023
Dear Patricia,Thank you for your glowing review! We're delighted that our hotel's beauty, prime location, and excellent staff contributed to your enjoyable Christmas shopping experience. It's wonderful to hear that the room met your expectations and that you're already looking forward to your next visit. We can't wait to welcome you back to Hotel Retlaw, Trademark Collection by Wyndham, for another memorable stay!Warm Regards,Michelle AngellGeneral Manager

10/10 Eccellente

Sheila

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a dicembre 2023

10/10 Eccellente

Michael, Elmhurst

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Recently updated beautiful rooms
Soggiorno di 1 notte a dicembre 2023
Risposta di General Manager, il giorno 13 dic 2023
Dear Michael,Thank you for your compliments on our beautiful property! We're glad you enjoyed your stay, and we look forward to hosting you again at Hotel Retlaw, Trademark Collection by Wyndham.Warm Regards,Michelle AngellGeneral Manager

10/10 Eccellente

angie

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Check in was fast- so polite. Beautiful property. Wish we had gotten there earlier to enjoy the lobby bar.
Soggiorno di 1 notte a dicembre 2023
Risposta di General Manager, il giorno 13 dic 2023
Dear Angie,It was a pleasure to have you as our guest. We regret that you could not experience more of what we offer; however, we trust that you are planning a future visit so you can check it all out. Thank you for the five-star rating. We hope you had a safe trip home, and our team is looking forward to your return. Warm Regards,Michelle AngellGeneral Manager

10/10 Eccellente

Debra

Soggiorno di 1 notte a dicembre 2023

10/10 Eccellente

Gayla

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
My husband and I came to see a Packers game and needed a more affordable place than what was offered in Green Bay. Hotel Retlaw was an amazing choice. The beds are do comfortable and the shower was hot with great pressures. Etta at the front desk gave us advice to try the Sweet & Salty Pig for breakfast the next morning. The lobby was all decorated for Christmas and it was stunning. Highly recommend
Soggiorno di 2 notti a dicembre 2023
Risposta di General Manager, il giorno 5 dic 2023
Dear Gayla,We're delighted to hear about your recent experience with us, and we're so pleased that you recommend us to your fellow travelers! It's great to know that our comfortable accommodations, excellent value, and hospitable team helped make your trip a memorable one. You can be sure we'll share your compliments with Etta! Thank you for taking the time to share your experience, and we look forward to welcoming you back soon!Warm Regards,Michelle AngellGeneral Manager

10/10 Eccellente

Nancy

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Beautifully renovated 1923 hotel, comfortable bed
Hard to adjust temp. Welcome letter would be more helpful if it told how to get from garage into hotel, and how to get TV to pivot away from bed. Bath floor is shiny marble and housekeeping took bath mat and did not replace for second night.
Soggiorno di 2 notti a dicembre 2023
Risposta di General Manager, il giorno 5 dic 2023
Dear Nancy,Thank you for giving us a perfect rating for your recent stay. We are glad you found our renovations to be beautiful and enjoyed the comfort of our beds. Your feedback will be shared with our team as we continuously improve. We look forward to welcoming you back. Warm Regards,Michelle AngellGeneral Manager

10/10 Eccellente

Grace

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a dicembre 2023

8/10 Buono

Krishnan

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nice and quiet location . Friendly service
Soggiorno di 2 notti a novembre 2023
Risposta di General Manager, il giorno 5 dic 2023
Your positive rating of Hotel Retlaw, Trademark Collection by Wyndham is much appreciated! It's wonderful that you enjoyed our peaceful location and friendly hospitality. Many thanks for your kind praise, and we hope you'll return!Warm Regards,Michelle AngellGeneral Manager

10/10 Eccellente

gary

Viaggio di coppia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Great staff very helpful
Soggiorno di 1 notte a novembre 2023
Risposta di General Manager, il giorno 21 nov 2023
Dear Gary,Our friendly staff works hard to ensure all our guests feel welcome and will be glad you appreciated their kind assistance. The next time you're in the area, please come see us again at Hotel Retlaw, Trademark Collection by Wyndham!Warm Regards,Michelle AngellGeneral Manager

10/10 Eccellente

Ken

Viaggio di lavoro
Soggiorno di 1 notte a novembre 2023

10/10 Eccellente

Jennifer

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Charming hotel and friendly staff
The hotel was lovely and we really loved the style and set up. The staff were very friendly and helpful. The location was perfect for our trip. The only thing I would have enjoyed was if room service was available and the café had been open and serving when we were looking for breakfast. I believe they were just understaffed at the time we were there.
Soggiorno di 2 notti a novembre 2023
Risposta di General Manager, il giorno 18 nov 2023
Dear Jennifer,Thank you for your kind words about Hotel Retlaw's charm and our welcoming staff. It's great to know that our style and location added to the enjoyment of your trip. We regret any inconvenience caused due to the limited availability of room service and the café. Rest assured, we're committed to improving these aspects for a more complete experience on your next visit.Warm Regards,Michelle AngellGeneral Manager