4/10 Scarso
WILLIAM
Viaggio di coppia
1 dic 2025
Non mi è piaciuto: Personale e servizio
We chose this hotel because it was close to the airport & Port Everglades. The bed was comfortable, room appeared clean until I looked behind the table with the phone on it. Could have used a good wipe down there.
Our biggest issue was the guests in the room beside us kept there thumping music going on all night long. Needless to say, we got no sleep at all. Just when you think they are finally done the thumping would start up again. My husband just sat on a bench outside our room and read for hours because he couldn't sleep, there were people coming and going from that room throughout the night. Finally around 4:30am, when we'd had enough, I tried calling the front desk from the room phone but it didn't work so I just banged on the wall. The thumping music finally stopped.
Since checkout was 11am, I went to the front desk around 10 & asked if we could have extra 1/2 hour. I was told yes, for a fee! I told her their guests in the room next door kept us up all night & she told me I should have called the front desk. I tried to call and the phone did not work. She said she called our room in the morning and the phone worked. She did indeed call the room but the phone was dead on our end. I told her she was not authorized to take extra money from our credit card and just left at 11am. All this could have been avoided if they didn't put guests next door to whatever was going on in that room next to us. There were several other vacancies in the hotel that night.
WILLIAM
Soggiorno di 1 notte a novembre 2025