Hello Jennifer, Thank you for your feedback. We do our best to provide a budget option for travelers coming through Fort Morgan. We are an older property and we reinvest in updates whenever we can. However, we pride ourselves on offering clean rooms and friendly service, so we are thrilled you noticed those elements of your stay. Due to the swim meet you mentioned, I know many hotels in town were charging close to 300 per night. Despite the market conditions, I'm sorry we were not able to demonstrate the exceptional value we are known for. Thank you again for sharing your concerns as we thrive to be better. We will continue to make changes to deliver the best service at a reasonable price.

Dear Lindsey,Thank you for taking the time to provide feedback about your recent stay at our hotel. We deeply apologize for the numerous issues you encountered during your time with us. Your experience is far from the standard we strive to uphold, and we truly regret any inconvenience or discomfort caused.We are sorry for the lack of friendliness displayed by our front desk staff. Providing warm and welcoming service is a top priority for us, and we are disappointed to hear that we fell short in this area. We will address this matter with our team to ensure that all guests receive the courteous and hospitable service they deserve.We also apologize for the parking inconvenience you experienced due to the popularity of our attached restaurant. While we understand the appeal of delicious food, we recognize the need for sufficient parking availability for our guests. We will review the situation and explore ways to improve the parking arrangements to minimize any inconvenience caused.Regarding the cleanliness issues you encountered in the stairways, hallways, and your room, we are deeply sorry for the unacceptable conditions you described. This is certainly not up to our standards, and we will investigate and rectify the situation immediately. Cleanliness is of utmost importance to us, and we are committed to maintaining a comfortable and hygienic environment for all our guests.We understand your disappointment in our front desk's availability when you tried to voice your concerns. We sincerely apologize for this oversight, as our team should have been readily available to assist you. We will review our staffing protocols to ensure there is always someone present at the front desk during operational hours.Once again, we apologize for the multiple shortcomings you experienced and the negative impact it had on your stay. We take your feedback seriously, and we will use it to address the issues you raised and make the necessary improvements.If there is anything else you would like to discuss or if you have any further concerns, please do not hesitate to reach out to our customer service department directly. We value your feedback and the opportunity to learn from our mistakes.