Thank you, We are glad you enjoyed your stay at Benbrook Inn.

Thank you so much, we are glad to hear that you enjoyed your stay. We hope to see you again!

We have a policy that says if you check-out late we can't give you your deposit back and that is the purpose of deposit and if you didn't read the policy in office there is one in your room as well. Everyone has to follow it. It's OK if you don't want to visit us again we do a have customers that are very coordinating and they are happy following the rules and regulations and that is why they always come back.

Sir, Despite everything we cooperated with you. Firstly, you couldn't pay the deposit when you checked in. And about checking out, our policy, which is displayed in the office and in the room states the check out time which is 11:00 a.m. And the manager tried calling you several times at 11:00a.m and also knocked on the door several times and you didn't answer. And after a while you agreed to and we charged you for late checkout fees which was also declined. And you still wouldn't check out, therefore we had to get help from cops. And the time you actually checked out was 11:41 aa.m. We also have all the recordings from that time if you have any other objections. Thank you.

Sir, Firstly, it is our motel policy of NO PETS. It is mentioned online, and there are atleast 3 display notices about Motel Policies mentioning NO PETS ALLOWED- ON THE OFFICE DOOR, IN THE OFFICR AND IN THE ROOM. Even after that, you weren't honest about bringing a pet when you checked in. We got to know about you having a pet after certain other customers complained to us about it. We then charged you for having a pet $50 only while it cost us $350 to get the room deep cleaned as there are certain customers having problem with smell which still hasn't faded. Also there are notices in every room stating the penalty charges for having pets which is $250. And we didn't charge you for that either. We tried our best to cooperate with you. And the cash deposit is returned to all customers when they check out. Our office is open 24/7 and customers who check out at anytime come and get their deposits back. It is customer's responsibility to come and return the key and get the deposit. You didn't do either and a week later, you call up asking for it.

We haven't had any online customers who booked through expedia recently since past many days. So this review is a lie.

Respected Guest, Thank you for taking the time to tell us about your experience with us. Your feedback is very important to us. We strive to provide a superior guest experience and I’m sorry yours did not meet expectations. Rest assured appropriate measures are being taken to address the problem and prevent future occurrence. We appreciate your concerns and hope you will give us an opportunity to better serve you in the near future. Sincerely, The Guest Experience Team.

Thank you for your review Crystal. we hope to see you again at out property.

Thank you for your recent stay. We hope everything was satisfactory to your liking. It was a pleasure to host you and we look forward to the opportunity to welcome you back again on your next visit.

Thank you for your recent stay. We apologize for any inconveniences you experienced during your stay. It was a pleasure to host you and we look forward to the opportunity to welcome you back again on your next visit.