We have stayed at this hotel twice previously and it was always amazing. When we checked in yesterday the front desk staff actually remembered us and was Super friendly, efficient and helpful. I am mildly disabled and I always stay at a property where I can soak in a hot tub after traveling and was excited to arrive. Sadly, the jets were broken on the hot tub, the sink water didn't get hot at all and Jessica, at the front desk told my husband the wrong time for breakfast. When we arrived to eat, we were told that breakfast was already over. When I asked Jessica why she gave us the wrong time she threw an adult tantrum. She became defensive, argumentative, and downright rude. Rather than providing adequate customer service, she chose to bicker with me denying that she told my husband the incorrect time. We were considering staying another night, but this sealed the deal for us. Kudos to the staff on Wednesday afternoon though!