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Recensioni per La Quinta Inn & Suites by Wyndham Fort Worth NE Mall

2.5 out of 5
La Quinta Inn & Suites by Wyndham Fort Worth NE Mall
653 N.E. Loop 820, Richland Hills, Fort Worth, TX

Recensioni

7,4

Buono

Valutazione di 10 - Eccellente. 406 su 1002 recensioni" "
Valutazione di 8 - Buono. 232 su 1002 recensioni" "
Valutazione di 6 - Soddisfacente. 124 su 1002 recensioni" "
Valutazione di 4 - Scarso. 90 su 1002 recensioni" "
Valutazione di 2 - Terribile. 150 su 1002 recensioni" "

7,8/10

Pulizia

7,8/10

Personale e servizio

7,6/10

Servizi

7,6/10

Condizioni e dotazioni della struttura

7,4/10

Ecosostenibilità

Recensioni

8/10 Buono

FILIPPO

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Good experience
Good experience during my stay. Good room, check in and check out easy and fast. Good breakfast.
Soggiorno di 2 notti ad aprile 2019

10/10 Eccellente

Patrick

Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Easy parking, quiet, comfortable beds
Soggiorno di 1 notte a maggio 2024
Risposta di Hotel Manager, il giorno 14 mag 2024
Dear Patrick,Thank you for your perfect rating and positive feedback! We're glad to hear that you found our parking easy, the environment quiet, and the beds comfortable. Providing a convenient and comfortable experience for our guests is important to us, and we're pleased that we met your expectations. We appreciate your feedback and hope to welcome you back for another great stay in the future!Sincerely, Miran PatelHotel Manager

2/10 Terribile

Mario

Soggiorno di 2 notti ad aprile 2024
Risposta di Hotel Manager, il giorno 27 apr 2024
Dear Mario,We regret to hear that your stay at our hotel was not satisfactory, given the 1-star rating. You should have specifically mentioned the key areas that bothered you so that we could focus on improving them. We value your feedback, and you can contact us at any time if you have any concerns. It's important to us that guests give us feedback so that we can improve. Thank you for your time. I look forward to seeing you again soon.Sincerely, Miran PatelHotel Manager

6/10 Soddisfacente

michael

Mi è piaciuto: Personale e servizio
It was okay, a little unclean but not horrible
Soggiorno di 1 notte ad aprile 2024
Risposta di Hotel Manager, il giorno 23 apr 2024
Dear Michael,Thank you for sharing your feedback with us. We apologize if the cleanliness of the property did not meet your expectations. We're committed to providing a comfortable and clean environment for all our guests, and we'll address any areas needing improvement promptly. We appreciate your input and hope to have the opportunity to serve you better in the future.Sincerely, Miran PatelHotel Manager

2/10 Terribile

Brandi

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Black mold on the shower walls. Room had hair in the shower, toilet, bed and bathroom. There were pills under the bed.
Soggiorno di 1 notte ad aprile 2024
Risposta di Hotel Manager, il giorno 17 apr 2024
Dear Brandi,We deeply apologize for the unsatisfactory condition of your room. Cleanliness and guest satisfaction are our top priorities, and we regret that we failed to meet your expectations. Your feedback regarding the presence of black mold, hair, and pills in the room is concerning, and we will address these issues immediately with our housekeeping team to ensure thorough cleaning procedures are followed. We apologize for any discomfort or inconvenience caused. Please know that we take your feedback seriously and will take the necessary actions to prevent such issues in the future.Sincerely, Miran PatelHotel Manager

2/10 Terribile

Marivelisse

Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Room wasnt clean, a/c didnt work, fridge dont work.
Soggiorno di 3 notti ad aprile 2024
Risposta di Hotel Manager, il giorno 17 apr 2024
Dear Marivelisse,We apologize for the issues you encountered during your stay. Cleanliness, functioning air conditioning, and appliances are essential for a comfortable stay, and we regret falling short in these areas. Your feedback is valuable, and we will address these concerns promptly to ensure a better experience for our guests in the future. Thank you for bringing these matters to our attention.Sincerely, Miran PatelHotel Manager

10/10 Eccellente

Cordell

Soggiorno di 2 notti ad aprile 2024
Risposta di Hotel Manager, il giorno 1 mag 2024
Dear Cordell,Thank you for the stay and the excellent feedback with a 5-star rating. It's truly motivating. Such ratings make us proud and inspire us to provide even better service. We eagerly anticipate welcoming you again.Sincerely, Miran PatelHotel Manager

2/10 Terribile

Roseanne

Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio
Soggiorno di 2 notti a marzo 2024
Risposta di Hotel Manager, il giorno 8 apr 2024
Dear Roseanne,It is disappointing to see that your stay was not satisfactory at our hotel, given the 1-star rating. It would have been better if you could have specifically mentioned the key areas that bothered you so that we could have focused on improving them. Anyway, your feedback is important to us, and you can contact us at any time to inform us of your concerns. Guest feedback is important to us for improvement. I look forward to seeing you again.Sincerely, Miran PatelHotel Manager

4/10 Scarso

Kierson Carter

Mi è piaciuto: Servizi
Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Icky staff
Soggiorno di 2 notti a marzo 2024
Risposta di Hotel Manager, il giorno 27 mar 2024
Dear Kierson Carter,We apologize for the inconvenience you experienced with our staff. Providing excellent service is a top priority for us, and we regret if we fell short of your expectations. Your feedback is valuable, and we will address this issue internally to ensure it doesn't happen again. Thank you for bringing this to our attention. We hope to welcome you back soon.Sincerely, Miran PatelHotel Manager

6/10 Soddisfacente

Tully

Non mi è piaciuto: Personale e servizio
Soggiorno di 1 notte a marzo 2024
Risposta di Hotel Manager, il giorno 27 mar 2024
Dear Tully,Thank you for providing a rating for your experience. We are happy to see that your stay was above average, but we would love to know how we can improve to make it a 5/5 experience next time. We hope to see you again soon.Sincerely, Miran PatelHotel Manager

2/10 Terribile

Shereka

Mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di Hotel Manager, il giorno 23 mar 2024
Dear Shereka,It is disappointing to see that your stay was not satisfactory at our hotel, given the 1-star rating. It would have been better if you could have specifically mentioned the key areas that bothered you so that we could have focused on improving them. Anyway, your feedback is important to us, and you can contact us at any time to inform us of your concerns. Guest feedback is important to us for improvement. I look forward to seeing you again.Sincerely, Miran PatelHotel Manager

2/10 Terribile

Hannah

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
We were moved rooms 3 times in two days due to malfunctioning AC. The room got so hot the first night my kids were upset and sweating. The pool area was not clean, had bandaids on the floor, and soggy food.
Soggiorno di 2 notti a marzo 2024
Risposta di Hotel Manager, il giorno 20 mar 2024
Dear Hannah,We sincerely apologize for the inconvenience you experienced during your stay, particularly with the malfunctioning AC and the cleanliness of the pool area. This falls short of the standards we strive to maintain for our guests. Your feedback is invaluable, and we will address these issues immediately to ensure a better experience for future guests. Please know that your comfort and satisfaction are our top priorities, and we hope to have the opportunity to make it up to you in the future.Sincerely, Miran PatelHotel Manager

10/10 Eccellente

Jeanette

Soggiorno di 3 notti a marzo 2024
Risposta di Hotel Manager, il giorno 7 apr 2024
Dear Jeanette,I want to thank you for sharing such encouraging feedback by giving it a 5-star rating. Your appreciation motivates us to strive harder to provide the best services and excel in what we do. Providing great hospitality is our goal and something we take great pride in. We look forward to serving you again.Sincerely, Miran PatelHotel Manager

10/10 Eccellente

Allison

Viaggio con animali domestici, Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very clean & nice staff
Soggiorno di 2 notti a marzo 2024
Risposta di Hotel Manager, il giorno 17 mar 2024
Dear Allison,Thank you for your kind words! We're thrilled to hear that you found our hotel very clean and that our staff provided excellent service. We appreciate your feedback and hope to have the pleasure of welcoming you back in the future!Sincerely, Miran PatelHotel Manager

6/10 Soddisfacente

Joseph Blaine

Viaggio di lavoro
Clerk at check in was slow, not friendly, and was almost impossible to understand.
Soggiorno di 1 notte a marzo 2024
Risposta di Hotel Manager, il giorno 13 mar 2024
Dear Joseph Blaine,We sincerely apologize for the inconvenience and frustration caused by your check-in experience. Providing efficient and friendly service is a top priority for us, and we regret falling short of your expectations on this occasion. Your feedback is invaluable, and we will address it with our team to ensure improvements are made. Thank you for bringing this to our attention, and we hope to have the opportunity to better serve you in the future.Sincerely, Miran PatelHotel Manager

4/10 Scarso

Amber

Non mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 1 notte a marzo 2024
Risposta di Hotel Manager, il giorno 13 mar 2024
Dear Amber,Thank you for your stay; however, the 2-star rating is disappointing. Please tell us what made you unhappy so that we can address it. We care about your satisfaction. Please respond.Sincerely, Miran PatelHotel Manager

2/10 Terribile

Alfred

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Shower was dirty the staff was rude
Soggiorno di 1 notte a febbraio 2024
Risposta di Hotel Manager, il giorno 7 mar 2024
Dear Alfred,We apologize for the unsatisfactory experience you encountered during your stay. Providing a clean and welcoming environment is of utmost importance to us, and we regret that we fell short of your expectations. Rest assured, we will address the cleanliness issue and ensure that our staff maintains the highest level of professionalism and hospitality at all times. Your feedback is invaluable, and we hope to have the opportunity to make it right on your next visit.Sincerely, Miran PatelHotel Manager

2/10 Terribile

John

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Hotel fire alarm & strobes went off around 9pm, no fire but all had to exit the bldg. Found out the fire sprinkler system is faulty and then the fire water then was shut off, so no active sprinkler coverage for the rooms or building. Some of the staff was walking around each hour in the hallways for fire watch but were not trained and had no clue why they had to check each floor hallway and stairways. Breakfast......OMG, the what they called eggs were horrible and all juices tasted watered down, coffee was cold if there was any, and the kitchen staff did not keep breakfast stocked, then just shut it down while people were still waiting for it to be restocked so they did not eat. Lobby Staff was not someone i would want at the front of my buisness. Rude to all checking in or out, credit card reader stopped working so had to wait about 20 minutes with nany others to be able to check in, staff didnt even know what prices were for their food items available for purchase whike we waited to check in and had to wait for about 5-7 minutes untill someone text them of what to charge. Elevator really needs to be serviced, as it ratlled and made noises that made us use the stairs! TV operation was a quest as to how to watch local channels and could not find a guide. AC was on but didnt seem to cool down the room enough Indoor pool hot tub was the only item at this locaton that gave us some kind of relief. Just a sad place, and will not return to this property.
Soggiorno di 2 notti a febbraio 2024
Risposta di Hotel Manager, il giorno 5 mar 2024
Dear John,We sincerely apologize for the numerous issues you encountered during your stay. Your experience is unacceptable, and we deeply regret that we fell short of providing you with a comfortable and enjoyable stay. We take your feedback seriously and will address each concern with our team to ensure immediate improvements are made. Your satisfaction is important to us, and we understand the frustration caused by the lack of proper service, maintenance, and amenities. Please accept our sincerest apologies.Sincerely, Miran PatelHotel Manager

2/10 Terribile

Andreea

Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 2 notti a marzo 2024
Risposta di Hotel Manager, il giorno 6 mar 2024
Dear Andreea,It is disappointing to see that your stay was not satisfactory at our hotel, given the 1-star rating. It would have been better if you could have specifically mentioned the key areas that bothered you so that we could have focused on improving them. Anyway, your feedback is important to us, and you can contact us at any time to inform us of your concerns. Guest feedback is important to us for improvement. I look forward to seeing you again.Sincerely, Miran PatelHotel Manager

8/10 Buono

Mazin

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di Hotel Manager, il giorno 4 mar 2024
Dear Mazin,Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5-star review on your next stay.Sincerely, Miran PatelHotel Manager

2/10 Terribile

Tashfeen

Soggiorno di 1 notte a febbraio 2024
Risposta di Hotel Manager, il giorno 4 mar 2024
Dear Tashfeen,It is disappointing to see that your stay was not satisfactory at our hotel, given the 1-star rating. It would have been better if you could have specifically mentioned the key areas that bothered you so that we could have focused on improving them. Anyway, your feedback is important to us, and you can contact us at any time to inform us of your concerns. Guest feedback is important to us for improvement. I look forward to seeing you again.Sincerely, Miran PatelHotel Manager

2/10 Terribile

S

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Overall no frills whatsoever…. Not a direct reflection of Wyndham but still a reflection based on them being apart of the hotel…. But to sum it up horrible experience was put into a dirty room at check…. The next day I was supposed to be given a room change and that sadly never occurred… so “forced” to stay in the room I was put in… that night I was awakened at about 1/2am due to feeling ill, I woke up to see live and dead cockroaches EVERYWHERE I killed 3 living roaches and there were some baby ones I was unable to kill and was just also too freaked out to deal with so I didn’t sleep anymore AT ALL that night… then the next day was able to speak with the manager and although he was apologetic it’s still a business and cleanliness is a code violation and should be upheld to the highest standards which unfortunately at this location it is not…. I attempted to still work with them and went with the manager to try and reconcile the issue by doing the room change I was supposed to have done the day prior. Unfortunately upon me inspecting the other rooms the cleanliness was still a horrible issue… the place is just infested with roaches it has to be the way they were dead in rooms and baby roaches crawling… I respectfully declined and just asked to be given a full refund due to the fact of them putting me in a dirty room at checkin and me immediately notifying them of the issue… I was then told that maid/cleaning staff had recently quit but had been doing a bare minimum job prior
Soggiorno di 5 notti a febbraio 2024
Risposta di Hotel Manager, il giorno 28 feb 2024
Dear S,I'm deeply sorry to hear about your experience. This falls far below the standards we strive to uphold. Your feedback will be addressed with our team to ensure improvements are made immediately. Please accept our sincerest apologies, and we appreciate you bringing this to our attention.Sincerely, Miran PatelHotel Manager

2/10 Terribile

Christopher

Viaggio con famiglia e bambini piccoli
Took 2 hours to check in due to internet going out followed by credit card machine going down also. Took 2 hours until i was finally able to get checked in which made up late for the supercross races in arlington
Soggiorno di 1 notte a febbraio 2024
Risposta di Hotel Manager, il giorno 25 feb 2024
Dear Christopher,We apologize for the extended wait during check-in due to technical difficulties. Your time is valuable, and this delay is unacceptable. We'll investigate the cause of the issues with our internet and credit card systems to prevent such delays in the future. Thank you for your patience and understanding.Sincerely, Miran PatelHotel Manager

2/10 Terribile

Leah

Viaggio con la famiglia
The commode was clogged since we arrived and the sink drained very slow. I contacted hotel staff immediately after arrival and several times after about those problems and it was never fixed. Very disappointed in the lack of concern from the staff.
Soggiorno di 1 notte a febbraio 2024
Risposta di Hotel Manager, il giorno 25 feb 2024
Dear Leah,We apologize for the inconvenience you experienced with the clogged commode and slow-draining sink. This is not the level of service we aim to provide. We'll investigate why your concerns weren't addressed promptly and take immediate action to ensure such issues are resolved efficiently in the future. Sincerely, Miran PatelHotel Manager

10/10 Eccellente

Veronica

Viaggio con animali domestici, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Good for overnight stay. Breakfast was simple but fresh
Soggiorno di 1 notte a febbraio 2024
Risposta di Hotel Manager, il giorno 25 feb 2024
Dear Veronica,Thank you for your perfect rating and for sharing your feedback! We're glad to hear that you found our hotel good for an overnight stay and that you enjoyed our simple but fresh breakfast. Providing a comfortable and satisfying experience for our guests is important to us, and we're delighted that we could meet your expectations. We appreciate your feedback and hope to welcome you back for another pleasant stay in the future!Sincerely, Miran PatelHotel Manager

10/10 Eccellente

Hector

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
c
Soggiorno di 2 notti a febbraio 2024
Risposta di Hotel Manager, il giorno 23 feb 2024
Dear Hector,I want to thank you for sharing such encouraging feedback by giving it a 5-star rating. Your appreciation motivates us to strive harder to provide the best services and excel in what we do. Providing great hospitality is our goal and something we take great pride in. We look forward to serving you again.Sincerely, Miran PatelHotel Manager

10/10 Eccellente

Miguel

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a febbraio 2024
Risposta di Hotel Manager, il giorno 18 feb 2024
Dear Miguel,Thank you so much for giving us a 10-star rating! We appreciate you choosing our hotel and taking the time to provide such positive feedback. Our goal is to ensure our guests have an enjoyable stay, so we're thrilled you had an excellent stay. We look forward to hosting you again in the future and providing another outstanding experience. Being regarded so highly by you is an honor!Sincerely, Miran PatelHotel Manager

8/10 Buono

Eric

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Traveling man
Great
Soggiorno di 1 notte a febbraio 2024
Risposta di Hotel Manager, il giorno 16 feb 2024
Dear Eric,Thank you for your feedback and for choosing our hotel. We're pleased to hear that you had a great stay overall. If there's anything specific you enjoyed or any areas where we could improve, please feel free to let us know. We appreciate your business and hope to welcome you back again in the future. Safe travels!Sincerely, Miran PatelHotel Manager

4/10 Scarso

Nerelyn

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Not satisfied
There was a bed bug so we have to switch room!
Soggiorno di 1 notte a febbraio 2024
Risposta di Hotel Manager, il giorno 16 feb 2024
Dear Nerelyn ,We sincerely apologize for the inconvenience caused by the presence of a bed bug during your stay. Please be assured that we take reports of pests very seriously and have taken immediate action to address this issue. We will thoroughly inspect and treat the affected room to ensure the comfort and safety of our guests. Your feedback is invaluable, and we appreciate your understanding. We hope to have the opportunity to regain your trust and provide you with a much-improved experience in the future.Sincerely, Miran PatelHotel Manager

6/10 Soddisfacente

Julie

Mi è piaciuto: Personale e servizio e comfort della camera
Soggiorno di 1 notte a febbraio 2024
Risposta di Hotel Manager, il giorno 16 feb 2024
Dear Julie,Thank you for your rating. We appreciate your feedback and strive to improve to provide a better experience in the future. If there's anything specific you'd like to share, or if there's anything we can do to make your next stay more enjoyable, please feel free to let us know. We hope to have the opportunity to welcome you back and exceed your expectations next time. Thank you for choosing us, and have a great day!Sincerely, Miran PatelHotel Manager

4/10 Scarso

Raul

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Needs improvement.
Upon walking in you could tell this facility was not the cleanest. Floors and carpet were not clean, the smell was musty through out the entire place and in our room. The air unit was so loud we hardly could rest. This place used to be up to par but note it’s just not up to par. The mirrors and the doors in the room itself were filthy the floor not vacuumed it could definitely use some improvement and housekeeping.
Soggiorno di 1 notte a febbraio 2024
Risposta di Hotel Manager, il giorno 13 feb 2024
Dear Raul,We apologize for the subpar experience you encountered during your stay. Your feedback regarding cleanliness, odor, and the condition of the room is concerning, and we will address these issues with our housekeeping team to ensure improvements are made. Additionally, we apologize for the inconvenience caused by the loud air unit. We appreciate your patience and understanding, and we are committed to providing a more satisfactory experience for our guests in the future.Sincerely, Miran PatelHotel Manager

2/10 Terribile

Alicia

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
First night there- my daughter jumped out of bed after seeing a bug crawling on her bed- we turned on a light and there were more. I took a picture and went downstairs, we were moved to a new room- after that it was terrible nights of sleep- my daughter refused to sleep in the beds- and slept on the chair - not what we paid for. Our last night there- the fire alarm went off continuously about midnight- hotel was evacuated, we had to be up at 4am for our flight home. My sisters family was also staying there- I saw my niece waiting around the front desk because they needed toilet paper in their room - the guy at the front desk wouldn’t get her any- so I helped myself to empty the TP in some stalls in the lobby restroom. NEVER AGAIN!
Risposta di Hotel Manager, il giorno 9 feb 2024
Dear Alicia,We sincerely apologize for the multiple issues you encountered during your stay. Your experience falls well below our standards, and we deeply regret any inconvenience caused. Rest assured, we're taking immediate action to address the issues you mentioned and prevent similar occurrences in the future. We appreciate your feedback and hope to have the opportunity to regain your trust on a future visit.Sincerely, Miran PatelHotel Manager

2/10 Terribile

Gabriela

Viaggio di lavoro
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Rooms & property were not clean
Soggiorno di 2 notti a febbraio 2024
Risposta di Hotel Manager, il giorno 8 feb 2024
Dear Gabriela,We apologize for the cleanliness issues you encountered during your stay. Providing a clean and comfortable environment is a top priority for us, and we regret that we fell short of your expectations. Your feedback is valuable, and we will address these issues promptly to ensure a better experience for our future guests. Sincerely, Miran PatelHotel Manager

2/10 Terribile

Matthew

Viaggio di lavoro
Soggiorno di 3 notti a gennaio 2024
Risposta di Hotel Manager, il giorno 8 feb 2024
Dear Matthew,Thank you for your stay; however, the 2-star rating is disappointing. Please tell us what made you unhappy so that we can address it. We care about your satisfaction. Please respond.Sincerely, Miran PatelHotel Manager

2/10 Terribile

Cheyenne

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi
Alex and Vanessa were very rude and inconsiderate. I tried checking in at 2 with an early check in but was tols they do not offer that by Vanessa, and to come back at 3. We were visiting my neice since she was having a rough time. I only wanted to show her a good time. When we came back at 3, I was told to have a seat for 30 minutea because they were doung a shift change. When I was finally allowed to check in, they said my neice was not allowed to stay with us, because the rooms were only for 4 people. It was me and my husband, 2 children, and my neice who is a child. They wanted me to pay for another room. I ended up taking her home after they went swimming. After we finally checked in we put our things in the room and left the room. Another patron informed they found bed bugs in their room which was room 106 and we were in 210. As i was checking the room, we found drugs and trash all behind the bed, like they never clean and their was alcohol in the fridge. It was diagusting. Then to top it off i signed for $50 deposit and they had took out $60. I tried to resolve that by letting them know of the clerical error and show my transactions from my bank, only to be told i was lying. This place is horrible, filthy and the staff lacks customer service. Will never go back and suggest everyone else to stay away
Soggiorno di 1 notte a febbraio 2024
Risposta di Hotel Manager, il giorno 6 feb 2024
Dear Cheyenne,We apologize for the multiple issues you encountered during your stay. Your feedback is taken seriously, and we'll investigate each matter to ensure improvements are made promptly. We take such claims seriously and want to assure you that our hotel does not condone the use of drugs. We understand the importance of a pleasant stay and regret that we fell short of your expectations.Sincerely, Miran PatelHotel Manager

10/10 Eccellente

Michelle

Soggiorno di 1 notte a gennaio 2024
Risposta di Hotel Manager, il giorno 22 mar 2024
Dear Michelle,I want to thank you for sharing such encouraging feedback by giving it a 5-star rating. Your appreciation motivates us to strive harder to provide the best services and excel in what we do. Providing great hospitality is our goal and something we take great pride in. We look forward to serving you again.Sincerely, Miran PatelHotel Manager

8/10 Buono

Kara

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This property was clean, comfortable, and just what we needed!!
Soggiorno di 2 notti a gennaio 2024
Risposta di Hotel Manager, il giorno 4 feb 2024
Dear Kara,Thank you for your positive feedback! We're delighted to hear that you found our property clean, comfortable, and suited to your needs. Guest satisfaction is our top priority, and we're thrilled that we could provide you with an enjoyable stay. We appreciate your review and hope to welcome you back for another great experience in the future!Sincerely, Miran PatelHotel Manager

2/10 Terribile

Madison

Viaggio di lavoro
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Noisy couldn’t control guest Asked them to fix the partying room next to me and told me they couldn’t do anything about it
Soggiorno di 1 notte a febbraio 2024
Risposta di Hotel Manager, il giorno 3 feb 2024
Dear Madison,We're truly sorry to hear about the noise disturbance you experienced during your stay. Providing a peaceful and comfortable environment for our guests is important to us, and we regret that we were unable to address the situation to your satisfaction. We will review our policies and procedures to ensure that we are better equipped to handle noise complaints in the future. Your feedback is invaluable, and we appreciate you bringing this matter to our attention. Sincerely, Miran PatelHotel Manager

4/10 Scarso

Rudolph

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Smells like lingering odors, Fire Alarm lights go off continuously. This staff does the minimum effort just to keep the lights on. Do not recommend and will not use this facility again.
Soggiorno di 1 notte a gennaio 2024
Risposta di Hotel Manager, il giorno 2 feb 2024
Dear Rudolph,We apologize for the unpleasant odors and the inconvenience caused by the continuous fire alarm lights during your stay. Providing a comfortable and enjoyable experience for our guests is our top priority, and we regret that we failed to meet your expectations. Your feedback is important to us, and we will address these issues with our team to ensure improvements are made. We apologize for any inconvenience caused.Sincerely, Miran PatelHotel Manager

10/10 Eccellente

Darrell

Mi è piaciuto: Servizi
Great staff
Soggiorno di 1 notte a gennaio 2024
Risposta di Hotel Manager, il giorno 1 feb 2024
Dear Darrell,Thank you for your perfect rating! We're thrilled to hear that you had a positive experience with our staff. Providing excellent service is our top priority, and we're delighted that our team could make your stay enjoyable. We appreciate your feedback and hope to have the pleasure of welcoming you back in the future!Sincerely, Miran PatelHotel Manager

2/10 Terribile

Lucas

Viaggio di coppia, Viaggio con la famiglia
Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
FIRE ALARMS STARTED GOING OFF RANDOMLY! The hotels excuse was a glitch in the system and saying it was a common thing.
Soggiorno di 1 notte a gennaio 2024
Risposta di Hotel Manager, il giorno 29 gen 2024
Dear Lucas,We sincerely apologize for the inconvenience and disruption caused by the fire alarms going off randomly during your stay. We understand the seriousness of such situations, and we regret any distress it may have caused. Our team is investigating the issue to address the root cause and prevent similar incidents from occurring in the future. Your safety and comfort are our top priorities, and we appreciate your patience and understanding. We value your feedback and hope to have the opportunity to provide you with a more positive experience in the future.Sincerely, Miran PatelHotel Manager

2/10 Terribile

Kyle

Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Soggiorno di 1 notte a gennaio 2024
Risposta di Hotel Manager, il giorno 30 gen 2024
Dear Kyle,We regret to hear about your unsatisfactory experience. Your feedback is important to us, and we would appreciate more details to address specific concerns. We are committed to continuous improvement and would like the opportunity to make things right. Please feel free to reach out to us with additional information so that we can better understand and address your issues.Sincerely, Miran PatelHotel Manager

4/10 Scarso

Sandra

Viaggio con la famiglia
Mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Non mi è piaciuto: Personale e servizio
My stay at this LaQuinta was not a good experience. The fire alarm was super loud at 12:05 am and woke us all up. We had to evacuate until fire department cleared the alarm. Then after returning to our room, the alarm started going off again. After this it was very hard to get back to sleep, as we didn’t know what to expect next? Overall horrible experience, first ever of this sort.
Soggiorno di 1 notte a gennaio 2024
Risposta di Hotel Manager, il giorno 29 gen 2024
Dear Sandra,We sincerely apologize for the inconvenience and disruption caused by the fire alarm during your stay. We understand the seriousness of such situations, and we regret any distress it may have caused. Our team will investigate the cause of the false alarms and take immediate steps to prevent such incidents in the future. Your comfort and safety are of utmost importance to us, and we appreciate your understanding. We value your feedback and hope to have the opportunity to provide you with a more positive experience in the future.Sincerely, Miran PatelHotel Manager

8/10 Buono

Rose

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Alec was very professional and courteous
Soggiorno di 1 notte a gennaio 2024
Risposta di Hotel Manager, il giorno 26 gen 2024
Dear Rose,Thank you for your feedback and the 4 out of 5 rating. We're delighted to hear that Alex provided professional and courteous service during your stay. If there are specific areas where we can further improve to earn a perfect rating next time, please let us know. We appreciate your stay, and we hope to welcome you back soon!Sincerely, Miran PatelHotel Manager

8/10 Buono

Wilfrido

Viaggio di lavoro
Mi è piaciuto: Pulizia e servizi
Soggiorno di 2 notti a gennaio 2024
Risposta di Hotel Manager, il giorno 23 gen 2024
Dear Wilfrido,Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5-star review on your next stay.Sincerely, Miran PatelHotel Manager

10/10 Eccellente

Dionela

Soggiorno di 1 notte a gennaio 2024
Risposta di Hotel Manager, il giorno 24 gen 2024
Dear Dionela,Thank you for the 5-star rating. We strive for 100% guest satisfaction, and I’m very glad you were so satisfied. We believe we should provide a great combination of comfort, convenience, amenities, and value to our guests, and clearly, you agree. I hope that if your travels bring you to this area again, you will stay with us. Serving guests like you makes being in this business a true pleasure.Sincerely, Miran PatelHotel Manager

4/10 Scarso

Jill, Humble

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a gennaio 2024
Risposta di Hotel Manager, il giorno 24 gen 2024
Dear Jill,Thank you for your stay; however, the 2-star rating is disappointing. Please tell us what made you unhappy so that we can address it. We care about your satisfaction. Please respond.Sincerely, Miran PatelHotel Manager

2/10 Terribile

sydney

Soggiorno di 1 notte a gennaio 2024
Risposta di Hotel Manager, il giorno 11 feb 2024
Dear Sydney,It is disappointing to see that your stay was not satisfactory at our hotel, given the 1-star rating. It would have been better if you could have specifically mentioned the key areas that bothered you so that we could have focused on improving them. Anyway, your feedback is important to us, and you can contact us at any time to inform us of your concerns. Guest feedback is important to us for improvement. I look forward to seeing you again.Sincerely, Miran PatelHotel Manager

6/10 Soddisfacente

Cesar

Mi è piaciuto: Personale e servizio
Soggiorno di 2 notti a gennaio 2024
Risposta di Hotel Manager, il giorno 21 gen 2024
Dear Cesar,Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 3 to 5, please be sure to let us know. We appreciate your business.Sincerely, Miran PatelHotel Manager

8/10 Buono

Rose

Soggiorno di 1 notte a gennaio 2024
Risposta di Hotel Manager, il giorno 20 gen 2024
Dear Rose,Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 4 to 5, please be sure to let us know. We appreciate your business.Sincerely, Miran PatelHotel Manager