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Recensioni per Radisson Hotel Fort Worth North-Fossil Creek

3.5 out of 5
Radisson Hotel Fort Worth North-Fossil Creek
2540 Meacham Blvd, Fort Worth, TX

Recensioni

7,6

Buono

Valutazione di 10 - Eccellente. 483 su 1179 recensioni" "
Valutazione di 8 - Buono. 279 su 1179 recensioni" "
Valutazione di 6 - Soddisfacente. 178 su 1179 recensioni" "
Valutazione di 4 - Scarso. 104 su 1179 recensioni" "
Valutazione di 2 - Terribile. 135 su 1179 recensioni" "

7,8/10

Pulizia

8,2/10

Personale e servizio

7,4/10

Servizi

7,2/10

Condizioni e dotazioni della struttura

7,8/10

Ecosostenibilità

Recensioni

6/10 Soddisfacente

Viaggiatore verificato

Viaggio di lavoro
Mi è piaciuto: Personale e servizio
Necessita di ristrutturazione.
Soggiorno di 1 notte ad aprile 2022
Risposta di Dennis Havranek , il giorno 27 apr 2022
Thank you for your response. I will pass your comments on to the owner. Thank you for staying with us

10/10 Eccellente

Gema

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Great stay
Soggiorno di 1 notte a maggio 2024
Risposta di Front Desk Team, il giorno 6 mag 2024
Looks like you had a good stay! Thank you for leaving a review and we hope to have you back again soon.

6/10 Soddisfacente

Kathleen

Decent hotel providing all you need for a comfortable stay
Soggiorno di 2 notti a febbraio 2024
Risposta di Ashley Henson, il giorno 30 apr 2024
Thank you so much for taking the time out to leave us a review. Looks like we could have done better. If there is anything we can do please feel free to reach out!

6/10 Soddisfacente

Patti

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia
Would not be staying here again. Rooms were out dated with stains on the beds, walls and floor. Bathroom walls were coming out and shower tub was dirty. First room were in had ants and bugs, the stuff was nice enough to let us move rooms.
Soggiorno di 4 notti ad aprile 2024
Risposta di Ashley Henson, il giorno 30 apr 2024
I'm sorry to hear about your disappointing experience at our hotel. Your feedback is incredibly valuable to us, and we sincerely apologize for the condition of the rooms you encountered. Rest assured, we are taking immediate action to address the issues you've mentioned, including a thorough inspection of our rooms to ensure they meet the standards we strive for.We appreciate your acknowledgment of our staff's efforts in accommodating your room change, but it's clear we fell short of providing the comfortable and clean environment you expected and deserve. Please know that we're committed to making necessary improvements to regain your trust and confidence in us.If there's anything else you'd like to share or if you'd be willing to provide more details about your stay, please don't hesitate to reach out. We genuinely value your input and hope for the opportunity to welcome you back in the future for a much-improved experience.

10/10 Eccellente

Leticia

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Our stay was absolutely wonderful. Staff was friendly & knowledgeable about attractions. Pool & hot tub were clean & a big plus for us! Breakfast buffet was good!
Soggiorno di 2 notti ad aprile 2024
Risposta di Front Desk Team, il giorno 28 apr 2024
Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed your stay with us and that our hotel met your expectations. We look forward to welcoming you back in the future!

6/10 Soddisfacente

kristi

Soggiorno di 1 notte ad aprile 2024
Risposta di Front Desk Team, il giorno 26 apr 2024
Thank you for taking the time out to leave us a review! Looks like we could have done better based on this review score. If you would care to share on the issues you had, so we can address them and get them fixed.

8/10 Buono

david

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
👍
Soggiorno di 3 notti ad aprile 2024
Risposta di Front Desk Team, il giorno 16 apr 2024
Thank you for taking the time to leave us a review! We appreciate your positive feedback. We look forward to welcoming you back in the future!

10/10 Eccellente

Crystal

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very nice
Soggiorno di 1 notte ad aprile 2024
Risposta di Front Desk Team, il giorno 15 apr 2024
Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed your stay with us and that our hotel met your expectations. We look forward to welcoming you back in the future!

4/10 Scarso

Jordyn

Viaggio di gruppo, Viaggio di coppia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
The shower/tub was broken.
Soggiorno di 2 notti ad aprile 2024
Risposta di Front Desk Team, il giorno 14 apr 2024
We are truly sorry to learn that you encountered issues with the shower/tub during your stay with us. Providing a fully functional and comfortable experience for our guests is our top priority, and we sincerely apologize for falling short in this regard. We value your feedback and hope to have the opportunity to welcome you back for a much-improved experience.

6/10 Soddisfacente

Melissa

Viaggio di coppia
Non mi è piaciuto: Personale e servizio
Soggiorno di 1 notte ad aprile 2024
Risposta di Front Desk Team, il giorno 14 apr 2024
Thank you for taking the time out to leave us a review! Looks like we could have done better based on this review score. If you would care to share on the issues you had, we can address them and get them fixed.

10/10 Eccellente

Shukuru

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
It’s a good place to stay
Soggiorno di 2 notti ad aprile 2024
Risposta di Front Desk Team, il giorno 14 apr 2024
We appreciate the great review score and we're super glad that you had a wonderful stay. We re known for our great service and value and I hope you will come back soon and bring friends!

8/10 Buono

Mary

In an industrial area but did the job.
Soggiorno di 1 notte ad aprile 2024
Risposta di Front Desk Team, il giorno 12 apr 2024
Thank you for taking the time to share your feedback. We're glad to hear that our facility served its purpose for your needs, despite its location in an industrial area. If there's anything specific you feel we could improve upon to enhance your experience further, please don't hesitate to let us know. We appreciate your business and hope to welcome you back again in the future.

10/10 Eccellente

Nancy

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Lovely staff and rooms. It was completely booked due to the eclipse, and we had no noise issues at all. The pool and hot tub were a perfect way to start the day.
Soggiorno di 2 notti ad aprile 2024
Risposta di Rick The GM, il giorno 9 apr 2024
So glad you were able to get a room with us and hopefully you were able to see that amazing full eclipse. So Cool! It is also nice that you were able to enjoy our indoor, heated pool and hot tub while you were here with us. I do hope you will be able to come back and see us in the future and thanks so much for the great review!

10/10 Eccellente

Rebecca

Viaggio con animali domestici
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Quiet and convenient location
Soggiorno di 2 notti a marzo 2024
Risposta di Rick The GM, il giorno 9 apr 2024
Thanks so much for the great review score! We love to hear from our guests when we do a great job and we would love t have you back at the property in the future! See you soon!!!

10/10 Eccellente

Rebecca

Viaggio di gruppo, Viaggio di coppia
Mi è piaciuto: Condizioni e dotazioni della struttura
Rooms were clean and hotel has a fun bar and club.
Soggiorno di 2 notti ad aprile 2024
Risposta di Rick The GM, il giorno 8 apr 2024
Thanks so much for the great review! We do have a great dance club Cassidy's and we pride ourselves as having the best maintained and cleanest rooms in Fort Worth!Hope to see you back at the Radisson in the future for more great stay experiences.

10/10 Eccellente

justin

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di Rick The GM, il giorno 9 apr 2024
We appreciate the great review score and we're super glad that you had a wonderful stay. We re known for our great service and value and I hope you will come back soon and bring friends!

4/10 Scarso

Lisa

Viaggio di coppia
Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
The staff was awesome, the night club was so much fun but let's discuss the hotel itself. It has such potential but there are soo many issues. First the fountain has green alge in it, that is just lazy. It is such a beautiful space, it just desperately needs some attention. The rooms were a good size but the mattress was so bad that my husband and I both rolled to the middle because of a massive sinking spot. The air conditioning did not work at all, we couldn't even get the fan to come on and everyone on our side of the hotel was having trouble with the key cards. There were 5 couples, like us, trying over and over to open their doors. This is such a cool place, please invest and upgrade or I fear the new hotels around will be the end of this diamond in the rough.
Soggiorno di 1 notte ad aprile 2024
Risposta di Rick The GM, il giorno 8 apr 2024
Thank You so much for your thorough and candid review of our property. We do have the best staff and overall friendly atmosphere in our area of town. While we are in need of a little renovation "love" we are still maintaining our product and cleanliness to overcome some of our "challenges". The hotel will be undergoing significant renovations hopefully beginning late in the fourth quarter, 2024 so be on the lookout for more information on that coming soon!

10/10 Eccellente

Patricia

Viaggio di gruppo
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e servizi
Love the hot tub, it was great. The room was not cleaned well but it was taken care of pretty quickly
Soggiorno di 1 notte ad aprile 2024
Risposta di Ashley Henson, il giorno 6 apr 2024
Thank you for your feedback! We're delighted to hear that you enjoyed the hot tub during your stay. However, we apologize for any inconvenience caused by the cleanliness issue in your room. We appreciate your understanding and are glad to know that our team promptly addressed the issue for you. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back for a flawless experience in the future.

2/10 Terribile

Bradley

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di Ashley Henson, il giorno 3 apr 2024
Thank you for taking the time out to leave us a review! Looks like we could have done better based on this review score? If you would care to share on the issues you had we can address them and get them fixed.

4/10 Scarso

Richard

Non mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 2 notti a marzo 2024
Risposta di Ashley Henson, il giorno 2 apr 2024
It appears that you had a decent stay but it could have been a little better. If there is anything we can do better for your next stay, please do not hesitate to reach out to me and i will try to make it happen. Thanks for the review and I hope to see you back soon!

8/10 Buono

Isabelle

Mi è piaciuto: Pulizia e servizi
Bien
Soggiorno di 4 notti a marzo 2024
Risposta di Front Desk Team, il giorno 31 mar 2024
Thanks for the good review score! I appreciate the feedback and I hope you will come back soon!

8/10 Buono

Ramón

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Super Frühstück!
Soggiorno di 2 notti a marzo 2024
Risposta di Front Desk Team, il giorno 28 mar 2024
Thanks for the good review score from your last stay! I appreciate the feedback and I hope you will come back soon!

10/10 Eccellente

Savannah

Viaggio con la famiglia
Mi è piaciuto: Servizi
I love this place i wish they had a Radisson in every city
Soggiorno di 1 notte a marzo 2024
Risposta di Front Desk Team, il giorno 22 mar 2024
Thank you so much for your wonderful review! We're thrilled to hear that you love staying with us and that you had such a positive experience. We truly appreciate your kind words and your loyalty. While we may not have a Radisson in every city, we hope to continue providing you with exceptional service and memorable stays whenever you visit us. If there's anything we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back soon!

8/10 Buono

Athena, Fort Worth

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
It was convenient and reasonably priced
Soggiorno di 5 notti a marzo 2024
Risposta di Front Desk Team, il giorno 22 mar 2024
Thank you for taking the time to leave your feedback. We're pleased to hear that you found our hotel convenient and reasonably priced. Providing a positive experience for our guests is our top priority, and we're glad to know that we met your expectations in this regard. If there's anything else we can do to improve your next stay or if you have any further comments, please feel free to let us know. We look forward to welcoming you back in the future!

2/10 Terribile

Faith

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
The room smelled, the towels were dirty, the floors were uneven, there were cracks in the walls and ceilings, and the tank in the toilet was empty and would not flush
Soggiorno di 1 notte a marzo 2024
Risposta di Front Desk Team, il giorno 18 mar 2024
We sincerely apologize for the disappointing experience you had during your stay. Rest assured, we take your feedback seriously and will address these issues immediately to ensure a better experience for future guests. Thank you for bringing these concerns to our attention.

10/10 Eccellente

Amanda

Mi è piaciuto: Pulizia
Soggiorno di 1 notte a marzo 2024
Risposta di Front Desk Team, il giorno 19 mar 2024
Thank you immensely for your glowing review! We genuinely appreciate your support and hope to have the pleasure of welcoming you back soon

10/10 Eccellente

Joseph

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
It showed on the reservation that there was a 55 in tv in the room and there wasn’t it was a smaller that was kind of a let down
Soggiorno di 2 notti a marzo 2024
Risposta di Front Desk Team, il giorno 16 mar 2024
Thank you for your feedback. We apologize for the discrepancy regarding the TV size in your room. Your satisfaction is our top priority, and we regret any disappointment this may have caused. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay in the future. If there's anything else we can assist you with, please don't hesitate to let us know.

8/10 Buono

Angela

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 3 notti a marzo 2024
Risposta di Rick The GM, il giorno 16 mar 2024
Thanks for the good review score from your last stay! I appreciate the feedback and I hope you will come back soon!

8/10 Buono

Samantha

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Friendly staff, good quality for price.
Soggiorno di 2 notti a marzo 2024
Risposta di Rick The GM, il giorno 12 mar 2024
Thanks for the review! We are known in Fort Worth as a great value hotel for the money. We are clean, well-maintained and safe. Hope to see you back again in the future!!!

8/10 Buono

Jennifer

Mi è piaciuto: Servizi e condizioni e dotazioni della struttura
I didn’t have an ironing board in my room and for a king size bed they had 4 very flat pillows. Unfortunately I was woken a few times by drunken adults after 3am yelling profanities throughout the hallway and none of the employees said anything to the individuals.
Risposta di Rick The GM, il giorno 12 mar 2024
Thanks so much for taking the time to let me know about your recent stay. I am so sorry about the drunken Spring Break idiots. We did end up kicking out about 10 rooms of "adults" who were making way too much noise over the weekend. Unfortunately, it took some time to get them out and they really made our staff and many guests uncomfortable. I am sorry we let you down and I assure you, this is NOT the norm for this property as we have a ZERO tolerance policy for noisy and unruly guests.

10/10 Eccellente

Kileigh

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di Rick The GM, il giorno 12 mar 2024
Thanks so much for the great review score! So glad you had a great stay and we do hope you will come back in the near future!!!

10/10 Eccellente

Tessa

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Everyone was kind and the food was delicious. Beautiful lobby and room
Soggiorno di 1 notte a marzo 2024
Risposta di Mary Margaret, Sales Office, il giorno 7 mar 2024
Hi Tessa, thanks for the great review! We are so glad to hear that you had a wonderful stay at our hotel!

8/10 Buono

Justin

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a marzo 2024
Risposta di Rick The GM, il giorno 5 mar 2024
It appears lie you had a great stay with us! We sure hope you will come back soon for more great memories and value at the Radisson!

8/10 Buono

Nashua

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The staff was super nice .
Soggiorno di 2 notti a marzo 2024
Risposta di Rick The GM, il giorno 5 mar 2024
Thanks for the Shout Out to our amazing staff here at the Radisson!! So nice to see that you had a good stay with us and we do hope you will come back to see us again in the future!

2/10 Terribile

Jennifer

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 2 notti a marzo 2024
Risposta di Rick The GM, il giorno 5 mar 2024
Uh Oh! I guess we let you down in a really big way based on this review score? If you would care to opine on what happened, we would love to hear about it. I am sorry for letting you down.

2/10 Terribile

Benjamin

Soggiorno di 1 notte a marzo 2024
Risposta di Front Desk Team, il giorno 22 mar 2024
We are deeply sorry to hear about your disappointing experience. Please accept our sincere apologies for any inconvenience or dissatisfaction you encountered during your stay.

6/10 Soddisfacente

Cadyn

Soggiorno di 2 notti a febbraio 2024
Risposta di Rick The GM, il giorno 2 mar 2024
It appears that your stay was "OK" but there may have been some opportunities for improvement. I'm sorry if we let you down in any way. We do care about our guest's stay experience so if there is anything we can do to make your stay better next time, please let us know.

6/10 Soddisfacente

Kimberlee

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi
Non mi è piaciuto: Condizioni e dotazioni della struttura
The staff were very nice and the breakfast was good. We slept well, the bed was comfortable and the shower was nice. The condition of the property made it feel run down. The doors to the rooms, the lighting in the hallway, the scratches on the walls and in the elevator, the decor in the lobby didn’t make it feel like a nice motel though we paid nice motel price for the room. Also, there was a sign in the elevator asking people to not leave a review if it wasn’t an 8 or higher.
Soggiorno di 2 notti a febbraio 2024
Risposta di Rick The GM, il giorno 2 mar 2024
Thanks so much for the review of your recent stay. While we are an older property, we are known for our cleanliness and well-maintained product. We do care about our guests stay and I am sorry if the overall property did not make you feel comfortable. Our elevator sign is designed to elicit feedback from our guests. If you cannot give us an "8" or higher, we urge you to let us know so we can fix whatever issues you may have experienced.

2/10 Terribile

Deborah

Viaggio con animali domestici, Viaggio con la famiglia
Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
When we checked in staff was more interested in telling me about the night life offed at the hotel than all the extra fees that were applied to my bill after the fact. When I made reservations I told them that we had a dig with us paid fee then was charged additional pet fees as well as some type of extra charge in case we stole a TV or messed up the room. Place was dirty toilets in room very hard to flush. Cleaning staff all spoke Spanish and couldn’t even understand when I asked for clean towels called front desk asked them for clean towels never got them. Finally took them myself off maids cart. Just very poor for a Radisson hotel.
Soggiorno di 2 notti a febbraio 2024
Risposta di Rick The GM, il giorno 2 mar 2024
I regret that you had so many bad experiences while staying with us recently. It is our standard script to let all of our guests know about the services and amenities offered at the hotel upon check in. All of our fees, taxes and any credit "holds" are printed on our registration cards. Perhaps we need to do some training as to what the credit hold is for. We trust our guests but there is unfortunately that 2.0% that cause damage or leave without paying remaining balances; this is the reason for the hold and all Fort Worth hotels use this standard practice. I am sorry that we let you down. I have shared your comments with my entire team as an example of the impression we DO NOT want to leave with our future guests.

10/10 Eccellente

JOHNNY

Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Awesome staff
Soggiorno di 2 notti a febbraio 2024
Risposta di Ashley Henson, il giorno 1 mar 2024
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our staff, we strive to provide exceptional service and create memorable moments for our customers. We appreciate your feedback and look forward to welcoming you back soon! If you have any further comments or suggestions, please don't hesitate to reach out.

2/10 Terribile

Brandi

My husband and myself made reservations in Fort Worth because it was reasonably priced. Our first morning there was a cockroach on the curtains then went to shower and no hot water. Thought the problem was resolved but no found another roach and the next morning into the afternoon no hot water. We checked out and found somewhere else to stay.
Soggiorno di 3 notti a febbraio 2024
Risposta di Ashley Henson, il giorno 28 feb 2024
We are deeply sorry to hear about your disappointing experience during your stay with us. Providing a clean and comfortable environment for our guests is our top priority, and it's clear that we fell short of meeting your expectations. Please accept our sincerest apologies for the issues you encountered with cleanliness and the lack of hot water. We understand the importance of these basic amenities and take your feedback very seriously.Rest assured, we have immediately addressed the concerns you raised with our housekeeping and maintenance teams to ensure that such incidents are not repeated in the future. We are committed to upholding high standards of cleanliness and maintenance throughout our property.We would like to extend our apologies once again and hope that you would consider giving us another chance to provide you with the exceptional experience that you deserve. Please don't hesitate to reach out to us directly if you would like to discuss your stay further or if there's anything we can do to make it right.

8/10 Buono

Cassidy

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great housekeeping staff-daily thorough cleanings.
Soggiorno di 4 notti a febbraio 2024
Risposta di Rick The GM, il giorno 27 feb 2024
We appreciate the good review score and we do hope you will come back again in the future. More great times are waiting for you at the Radisson!!!

6/10 Soddisfacente

Carla

Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio
They were ok. The toilet didn't flush very well. The maid staff understood no English.
Soggiorno di 2 notti a febbraio 2024
Risposta di Rick The GM, il giorno 26 feb 2024
Thanks for letting us know about your recent stay. I am sorry about that slow toilet; I will certainly get that looked at in the room you stayed in. We do hire a wide and diverse staff and we encourage them to learn practical "working English" so I am sorry that you were unable to communicate with your room attendant. I will continue to work with all of our staff that have a native tongue that is different than English.

8/10 Buono

Krissty

Mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 1 notte a febbraio 2024
Risposta di Rick The GM, il giorno 27 feb 2024
Thanks for the positive review score! So glad you had a good stay and I do hope we will see you again soon!!!

6/10 Soddisfacente

James

Mi è piaciuto: Personale e servizio
The cleanliness of the hotel was not up to par
Soggiorno di 2 notti a febbraio 2024
Risposta di RANDI KITCHENS, il giorno 25 feb 2024
Dear James,Thank you for bringing your concerns to our attention regarding the cleanliness of our hotel. We sincerely apologize for any disappointment or inconvenience this may have caused during your stay.Maintaining a high standard of cleanliness is of utmost importance to us, and we regret that we fell short of meeting your expectations in this regard. Please rest assured that we take your feedback seriously and have addressed this matter with our housekeeping team to ensure that appropriate measures are taken to enhance the cleanliness of our facilities.We appreciate your feedback as it helps us to identify areas for improvement and to better serve our guests in the future. We hope that you will give us another opportunity to provide you with the exceptional experience you deserve.Thank you for choosing to stay with us, and we look forward to welcoming you back soon.Warm regards,Randi Kitchens817-625-9911

6/10 Soddisfacente

Melissa

Viaggio di gruppo, Viaggio con la famiglia
Mi è piaciuto: Pulizia
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
It has the feeling of a run down motel. Our room was clean except for the room phone. My bed was fine, my friends bed was hard and creaky. My mini fridge was just below room temp, my friend’s was almost frozen. If you need to stay in the area and it’s the only option then stay there. If you can stay somewhere else, you might.
Soggiorno di 2 notti a febbraio 2024
Risposta di RANDI KITCHENS, il giorno 25 feb 2024
Dear Melissa,Thank you for taking the time to share your feedback with us. We appreciate your detailed review and apologize for any inconveniences you experienced during your stay.We are pleased to hear that you found your room to be clean, although we regret that the room phone did not meet your expectations. Your comments regarding the comfort of the beds and the functionality of the mini-fridges are duly noted, and we will address these issues with our team to ensure that improvements are made.We understand that our property may not meet the expectations of every guest, and we apologize if we fell short of yours. We strive to provide a comfortable and enjoyable experience for all our guests, and we regret that we did not fully meet your needs on this occasion.We hope that you will consider staying with us again in the future, giving us another opportunity to exceed your expectations.Warm regards,Randi Kitchens

2/10 Terribile

lysney

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Front desk took forever to check in last kept taking phone calls over checking in people at the desk. Room has a weird smell to it and AC was very loud and did t work very well. Tried to shower in the morning and there was no hot water
Soggiorno di 1 notte a febbraio 2024
Risposta di Rick The GM, il giorno 26 feb 2024
I am so sorry that you had such a terrible check in and stay experience. While we are typically very busy on a Friday and Saturday night, we are usually pretty good at balancing the guests checking in to the many phone calls we receive at the front desk. The hot water issue was due to a boiler going down. While unavoidable at the time, it still affected many of our guests. I hope that you will come back again so I can meet you personally and make this past stay right in some way.

10/10 Eccellente

Debbie

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Clean, roomy, convenient and affordable
Soggiorno di 1 notte a febbraio 2024
Risposta di Rick The GM, il giorno 24 feb 2024
So glad you enjoyed your stay with us and I will pass along your kind comments to the entire team. We pride ourselves on being the best value in Fort Worth for a clean, well-maintained hotel room with amazing amenities. Hope to see you back soon!

6/10 Soddisfacente

Lezlie

Viaggio di lavoro
Mi è piaciuto: Pulizia
The lobby was beautiful especially the waterfall! But there is literally nothing in the area to do. There is a restaurant in the hotel the food was tasty. But that's all I have!
Soggiorno di 3 notti a febbraio 2024
Risposta di Rick The GM, il giorno 24 feb 2024
Well gee, I'm sure glad you liked our restaurant and hotel overall. We do have a complimentary shuttle to and from the Historic Fort Worth Stockyards every Friday & Saturday evening until 1:00am so please check that out next time you are with us.

10/10 Eccellente

Maria

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great stay & not too far from Stockyards!
Soggiorno di 1 notte a febbraio 2024
Risposta di Rick The GM, il giorno 24 feb 2024
Thanks for the great review score and comments! We are very close to the Stockyards and we even have a FREE shuttle to and from the Stockyards every Friday & Saturday night from 5:30pm - 1:00am. The shuttle even has Karaoke for the ride!!! Hope to see you back soon!!!