Ostelli a Freeport

“I was very disappointed with my stay at this hotel. Our first room had noticeable stains on the bed linens and floors, so we requested a room change. While the staff did move us, the second room had the same issues—stained bedding and dirty floors as well as a space in the door that didn’t close. We asked for fresh sheets, but the staff seemed reluctant to help, stating they had already moved us and that the sheets are changed daily. That response made us feel like our concerns about cleanliness...

“Courteous, clean and kind”

“New hotels everything was clean and functional”

“I believe the staff could improve their customer service by being more welcoming, courteous, and helpful. In particular, the receptionists often appeared unfriendly and rarely greeted customers or even said good morning, which did not make visitors feel welcome. When asked questions, their responses were usually very brief and came across as if they were answering out of obligation rather than with a genuine willingness to help. A warmer, more customer-focused attitude would greatly improve the...

“lovely place to stay”

“In una posizione di molto passaggio e traffico, ma comunque non lontana dal mare, nuova struttura completa di servizi ”

“La colazione molto misera, la struttura maltenuta.”

“Location was perfect, close to shops and the beach. The room was perfect, clean, great pool that the kids enjoyed. Staff were kind and helpful. Definitely will be back to stay here again.”