Gentile Cliente, mille grazie per il tempo dedicatoci e per aver deciso di trascorrere le Vostre vacanze con noi. Siamo molto felici di leggere che siate stati bene e che abbiate apprezzato il nostro ristorante e la nostra posizione. Ci auguriamo di avere il piacere di rivederVi presto per le prossime vacanze sull´isola! Cordialmente, Laura Sacchi Royal Level Service Manager

Gentile Cliente, La ringraziamo per la cortese review, siamo lieti di sapere che abbiate trascorso una bella vacanza presso la nostra struttura e speriamo di avere la possibilitá di rivederVi presto! Un cordiale saluto, Laura Sacchi Royal Level Service Manager

Gentile Cliente, È sempre un gran piacere per noi leggere che i nostri clienti ripartono con bei ricordi delle loro vacanze nel nostro hotel, vorremmo ringraziarLa per il tempo che ha dedicato nel condividere la Sua esperienza. Siamo felici di sapere che la posizione strategica del Resort Vi ha permesso di visitare l´isola, e siamo altrettanto felici di sapere che Vi sentite di consigliare il Resort anche a chi vuole godere di puro sole e relax. E´ un piacere leggere che Vi siete trovati bene presso il Ristorante El Ancla, non mancheremo di condividere con i nostri colleghi il Vostro prezioso commento. Ci auguriamo di poterVi dare presto il bentornato! Cordialmente, Laura Sacchi Royal Level Service Manager

Dear Guest, Thank you to share on Expedia.com your experience in our Barcelo Castillo Royal Level. We sincerely regret reading that you found hunts in your room and we thank you for contacting our reception for us to intervene. We have in place a regular pest-control plan and of course work hard on a daily basis to avoid their presence within our grounds, however at certain times of the year, depending on the climatology of Fuerteventura, the presence of insects is unfortunately unavoidable. We ask that you please accept our sincerest apologies for the inconveniences caused to you and your partner. We are very sorry that you had problem with the keycards. Nevertheless always explain to our guests, that they are magnetic and near the mobile phone they can be deactivate. Also we explain how to use them and if there is any problem we always check the activation of the cards and the magnetic lock. Regarding the road works, unfortunately we cannot manage them as they are managed from the main city all. We are sorry if this situation caused you troubles .It is a pleasure for us to inform you that the road works are almost finished. Thank you again for your visit and constructive critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance. Kind regards, Alirio Pérez

Gentile Ospite, grazie per condividere le sue recenti vacanze nel nostro Barceló Castillo Royal Level con la comunitá di Expedia. É per noi un piacere leggere che ha goduto di bei momenti con noi. Grazie ancora per la Sua meravigliosa recensione, speriamo di accoglierLa nuovamente in un prossimo futuro. Cordiali Saluti, Alirio Pérez General Manager

Gentile ospite, Vogliamo ringraziarLa per aver pubblicato questa recensione sul Suo soggiorno nel nostro hotel Barceló Castillo Royal Level. Siamo felici di leggere che ha pienamente approfittato delle Sue vacanze e possiamo solo essere d'accordo con Lei sull'importanza dell' impatto che possono avere le interazioni tra il nostro personale e la nostra clientela sull'esperienza generale vissuta nei nostri hotels. Il team lavora con tutto l'impegno per assicurare un'impeccabile servizio ed una memorabile esperienza per i nostri ospiti. Siamo felici di leggere che ha pienamnete approfittato delle Sue vacanze insieme a noi, Grazie per aver scelto il nostro hotel per la Sua visita, speriamo di avere nuovamente il piacere di accoglierLa in un prossimo futuro. Cordiali saluti, Alirio Pérez, Director - General Manager

Dear guest, First of all we would like to thank you for the wonderful review that published in pursuing your stay at our hotel Barceló Castillo Royal Level, we are very pleased to read that we were able to meet your expectations on this occasion. we are very pleased to read that you did like the room we accommodated you in and that you found it to be clean and comfortable at all times. It is also good to know that you enjoyed the many culinary delights prepared by our professional Chefs who always strive to offer a wide variety of typical delights in order to please all palates and we thank you for letting us know that we could conquer yours. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Kind regards, Alirio Pérez General Manager

Dear August, I would like to extend my thanks and appreciation to you to share your stay experience, it motivates us to improve day by day quality of services offered in our resort. Regarding beach work we hope it will be finished in 2 months next, so for you next stay you can enjoy of it properly. Hope receive you soon in our resort once again. With kind regards,

Dear Maria teresa, From all Barcelo Team we would like to extend our thanks and appreciation to you to share your stay experience, it motivates us to improve day by day quality of services offered in our resort. Hope receive you soon in our resort once again. With kind regards,

Dear Mr. Hildur Yr,Thank you so much for your recent reservation with us and your kind score.It is a pleasure for us to know that you have enjoyed your holydays in our resort.We will be happy to welcome you next timeBest regardsPablo BravoGuest Experience ManagerBarceló Fuerteventura Beach Resort

Sehr geehrter Heinz,vielen Dank für das wundervolle Feedback zu Ihrer Urlaubserfahrung in unserem Barceló Santiago; Kundenzufriedenheit ist unser Hauptbestreben und wir bedauern es zutiefst, dass wir Sie nicht in allen Bereichen vollständig überzeugen konnten.Es freut uns sehr zu hören, dass Sie mit unserem freundlichen Personal und den sauberen Zimmern zufrieden waren. Wir sind stolz darauf, gerade in der Hochsaison ausreichend Platz an unseren Pools und im Restaurant bieten zu können, um einen angenehmen Aufenthalt zu gewährleisten. Dass unser Hotel familienfreundlich ist und wir auch für die jüngeren Gäste einiges zu bieten haben, ist uns ein besonderes Anliegen. Wir verstehen, dass dadurch manchmal eine lebendige Atmosphäre entstehen kann, und bedanken uns für Ihr Verständnis.Wir möchten darauf hinweisen, dass wir Bereiche haben, die speziell für die Bedürfnisse unserer erwachsenen Gäste konzipiert sind, um Ruhe und Entspannung zu gewährleisten.Es wäre schön, Sie eines Tages bei uns wieder zu begrüßen.Mit freundlichen Grüßen,Equipo de Barceló Fuerteventura Beach Resort

Dear Guest, Thank you very much for your kind feedback.We are thrilled to hear that you enjoyed the variety of facilities available, including the pools and the access to other Barceló Hotels nearby. It's great to know that our delicious food and friendly staff contributed to your positive stay. Our team works hard to provide a memorable experience for our guests, and your kind words are truly appreciated.We look forward to welcoming you back for another memorable experience.Best wishes,Barceló Fuerteventura Beach Resort Team

Dear Lesley,Thank you so much for you reservation with us and for you kind score about your recently stay.We will be waiting for you in the futureBest regards,Guest Experience TeamBarceló Fuerteventura Beach Resort

Dear Mr. Patrick,Thank you so much for your kind score. It is a pleasure for us you have enjoyed the stay with us.We hope you will visit us again in the future.Thank you so much and best regardsGuest Experience ManagerBarceló Fuerteventura Beach Resort

Dear Mr. Patrick,Thank you so much for your kind score. It is a pleasure for us you have enjoyed the stay with us.We hope you will visit us again in the future.Thank you so much and best regardsGuest Experience ManagerBarceló Fuerteventura Beach Resort

Dear Philip, Thank you very much for your kind feedback.It means a lot to know that you appreciated our high standards and comfortable rooms.We look forward to welcoming you back for another memorable experience.Best wishes,Equipo de Barceló Fuerteventura Beach Resort

Dear Guest, Thank you very much for your kind feedback.We are delighted to hear that we met your expectations. Our team members always work hard to create a memorable experience for our guests, and feedback like this inspires us to keep up the good work.Furthermore, we are happy that you found our location to be ideal for your needs.We look forward to welcoming you back for another memorable experience.Best wishes,Equipo de Barceló Fuerteventura Beach Resort

Sehr geehrter Philipp,wir bedanken uns ganz herzlich für die Bewertung unseres Hotels.Wir lesen mit Freude, dass Sie unsere Lage direkt am Meer als besonderen Pluspunkt hervorheben und die Aussicht genossen haben. Ebenso erfüllt es uns mit Stolz, dass Sie den gastronomischen Einsatz unserer Küchenchefs genossen haben, zumal wir bestrebt sind, die vielen kulinarischen Wünsche unserer Gäste zu erfüllen und ihnen die leckersten regionalen und internationalen Gerichte zu servieren.Wir bedauern es jedoch, dass Sie Unannehmlichkeiten bezüglich unserer bereitgestellten Information erlebt haben. Wir werden dies überprüfen und entsprechende Maßnahmen ergreifen, um uns zu verbessern. Wir bedanken uns herzlich für Ihren Besuch. Wir hoffen, Sie beim nächsten Mal gänzlich von unserem Service überzeugen zu können.Mit freundlichen Grüßen,Equipo de Barceló Fuerteventura Beach Resort

Sehr geehrte Sandra,danke für Ihre Bewertung.Es tut uns aufrichtig leid, dass Sie in Ihrem Zimmer Mängel vorgefunden haben, die durch die Nutzung und den Lauf der Zeit zustande kommen können. Unser Wartungspersonal achtet besonders auf diese Aspekte, damit alle unsere Einrichtungen sich stets in einem guten Zustand befinden und wir so den Komfort unserer Gäste garantieren können.Es freut uns jedoch, dass unser Team Ihnen schnellstmöglich bei Ihren Anliegen behilflich sein konnte. Seien Sie versichert, dass wir all die von Ihnen genannten Punkte in unsere Verbesserungsprozesse miteinbeziehen werden. Schön finden wir jedoch, dass Sie unser reichhaltiges Frühstück genossen haben und es Ihnen einen guten Start in den Tag bereitet hat. Gern würden wir Sie in Zukunft wieder bei uns willkommen heißen!Equipo de Barceló Fuerteventura Beach Resort

Cher Hôte,Merci de nous faire part de votre retour d’expérience positif.Nous sommes heureux de lire que vous avez apprécié votre séjour, ainsi que la chambre que nous vous avons réservée et que vous l'ayez trouvée propre et confortable à tout moment.Nous vous remercions pour votre valorisation du service. Ceci a bien sûr été partagé avec toute l'équipe. C'est toujours une grande source de motivation pour notre personnel d'apprendre que nos hôtes apprécient la qualité du service.Encore merci d'avoir choisi notre hôtel pour vos vacances et nous espérons vous accueillir à nouveau et d'avoir l'opportunité d’excéder vos attentes lors d'une prochaine occasion.Cordialement,Equipo de Barceló Fuerteventura Beach Resort

Dear Tracey,Thank you for your positive feedback.We aim to provide a memorable experience and are delighted that we were able to deliver just what you were looking for. Your satisfaction means everything to us.We look forward to welcoming you back on a future occasion.Best regards,Equipo de Barceló Fuerteventura Beach Resort

Dear Alison, Thank you very much for this kind review of your stay. We appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations. We look forward to welcoming you back on a future occasion. Best regards, Guest Experience Manager Barceló Castillo Royal Level

Dear Martín, Thank you for your review. Our dedicated team always aims to give the best experience to our guest, and it is rewarding to read that you had enjoyed your stay with us. We have noted your comments regarding your room and handed them to the concerned department. Your positive feedback inspires us to continue maintaining the high standards of service we set ourselves. We hope to see you again in the future. Kind regards, Guest Experience Manager Barceló Castillo Royal Level

Kære Christel. Tusinde tak for din anmeldelse af opholdet på Barceló Castillo Royal Level. Det er meget glædeligt at læse, at du havde et virkelig dejligt ophold. Vi er altid glade for at vide, vores gæster har befundet sig godt hos os. Tak for ordene. Vi kan kun sige at det vil være en fornøjelse, at byde dig velkommen igen. Guest Experience Manager Barceló Castillo Royal Level

Dear Mike, Thank you for such a positive review. It is a pleasure to know that you had such a nice stay with us. The satisfaction of our guests is a top priority, so your positive feedback is very rewarding. We look forward to seeing you again soon. Best regards, Guest Experience Manager Barceló Castillo Royal Level

Sehr geehrte Priska, vielen Dank für die freundliche Bewertung unseres Hotels. Es hat uns gefreut, dass Sie sich bei uns wohlgefühlt haben und den freundlichen Service unserer Mitarbeiter besonders hervorheben. Ihren Hinweis hinsichtlich der fehlenden Information, nehmen wir uns zu Herzen, um uns weiter zu verbessern. Wir freuen uns schon auf Ihren nächsten Besuch bei uns. Freundliche Grüße, Guest Experience Manager Barceló Castillo Royal Level

Dear Val, Thank you for such a positive review. We are thrilled that you felt welcomed and supported from the moment you arrived until the moment you departed and will not hesitate to share your compliments with the entire reception team as we know it will encourage us to keep on going the extra mile. We are very pleased to know that you liked the room we accommodated you in and that you found it to be clean and comfortable at all times. It would be our pleasure to have you return on another occasion. Very best wishes, Guest Experience Manager Barceló Castillo Royal Level

Dear Guest, Thank you for taking the time to share your feedback. After reading your comment we would like to apologise and would like to take this opportunity to explain that all the information about the services included are published on our website. In the case of the safe, you are only required to pay a deposit which is returned on departure day, but there is no daily charge for its use. On the other hand, we would also like to explain that all our Royal Level guests receive VIP treatment and service, such as personalised treatment at check-in, special room amenities on arrival and a welcome minibar. We are sorry if we have fallen short of your expectations. Finally, we were very surprised to read about the cleanliness of your room. All new arrivals' rooms are checked by the relevant departments to ensure their proper use. We will pass on your comments so that this does not happen again and we sincerely apologise. We hope you will consider staying with us again in the future. Best regards, Guest Experience Manager Barceló Castillo Royal Level, Public relations Manager