Hotel di lusso a Fujikawaguchiko

“The staff was incredibly pushy on upselling breakfast and dinner yet didn't share with us the menus so we were asked to purchase them and then when we did and the menu wasn't something my family enjoyed, they couldn't understand why and didn't offer to refund us the cost of our breakfast and dinner. Check in and out took very long and they did not come off helpful. Service needs to improve and they need to be less rigid”

“While cabin room is nice and the in-room shabu shabu dinner and in-room breakfast were very good, the whole stage was stolen by the fact the hotel charged me a cancellation fee for a canoe on the lake activity that I decided to cancel due to raining. All they could say is that is the hotel policy to apply an activity cancellation fee if I don’t cancel by 6 AM. They surely showed me some paper that I signed at check in that says so, but they didn’t do their best to make sure I was aware of this...

“ryokan stupendo , cena da sogno ! tutto spettacolare ,... possbilità di usare la navette per la stazione una sola volta , personale un po rigido ( alla richiesta di prenotarci il bus per Tokyo , hanno risposto di andare all'ufficio aìdella stazione),,,, solo un po troppo caro”

“Clean room. Great staff. Enjoyable onsen. Great views. Food was excellent.”

“It's an amazing property offering breathtaking views of Mt.Fuji.”

“Stanza molto confortevole Bagno termale spettacolare Ottime sia la cena che la colazione Personale attento Bello il giardino e la vista sul Fuji”

“It was a pity we stayed for just one night, so we couldn't make use of all the services the structure offers. The location is great and the staff is very kind and friendly. The room and the bathroom are very nice and clean.”