6/10 Soddisfacente
Ewout
14 ago 2025
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Highly negatieve experience with handling the booking issues between expedia and the hotel. Hotel wanted to deny kids half board (“we can only accommodate mom and dad in the restaurant”. Then what should our kids do/eat? No answer. At 18.30 hours) which was prepayed for while blaming expedia and in the same time asking us to solve the issue. Eyesbrows wherr really raised when they came to our room with an iPad for a conference call with an employee in Tokyo ( but: why??!?) And things got really dissapointing when the hotel suggested that I should call Expedia in europe because they couldn’t reach them to solve the issues between Fufu hotel and Expedia. After travelling the world and visiting endless 5 star hotels, this one is at the bottom-of the list. Not because of the beautiful hotel or the friendly low level staff, but because of the management which is too afraid to make their own decission. Eventually we payed extra while the hotel put in some extra effort too. At 19.30 and after our highly dissapointed kids…
Ewout
Soggiorno di 1 notte a luglio 2025
