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Recensioni per Novotel Surfers Paradise

4.5 out of 5
Novotel Surfers Paradise
Cnr Surfers Paradise Blvd and Hanlan St, Surfers Paradise, QLD

Recensioni

8,0

Ottimo

Valutazione di 10 - Eccellente. 423 su 1011 recensioni" "
Valutazione di 8 - Buono. 292 su 1011 recensioni" "
Valutazione di 6 - Soddisfacente. 157 su 1011 recensioni" "
Valutazione di 4 - Scarso. 73 su 1011 recensioni" "
Valutazione di 2 - Terribile. 66 su 1011 recensioni" "

8,2/10

Pulizia

8,4/10

Personale e servizio

7,8/10

Servizi

7,6/10

Condizioni e dotazioni della struttura

8,0/10

Ecosostenibilità

Recensioni

10/10 Eccellente

TRISTAN

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
It was good
Soggiorno di 1 notte a maggio 2024
Risposta di Dorcas, il giorno 6 mag 2024
Dear TristanThank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate the 5 Mark rating and you sharing your experience.Best Regards,Dorcas B.Reservation Manager

8/10 Buono

Snezana

Viaggio di gruppo, Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I liked the distances ,it was close to main street, beach , restaurants...i didn't liked the noise of the next-door hotel's, we didn't sleep or rest the whole time that we was staying at Novotel.
Soggiorno di 4 notti ad aprile 2024
Risposta di Dorcas, il giorno 6 mag 2024
Dear Guest ,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Best Regards,Dorcas B.Reservation Manager

10/10 Eccellente

Michael

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The location, and access to the amenities
Soggiorno di 2 notti ad aprile 2024
Risposta di Dorcas, il giorno 6 mag 2024
Dear MichaelThank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate the 5 out of 5 rating and you sharing your experience.Best Regards,Dorcas B.Reservation Manager

10/10 Eccellente

Juhee

Mi è piaciuto: Servizi e condizioni e dotazioni della struttura
All well
Soggiorno di 6 notti ad aprile 2024
Risposta di Dorcas, il giorno 1 mag 2024
Hi JuheeThank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate the 5-star rating and you sharing your experience.Best Regards,Dorcas B.Reservation Manager

6/10 Soddisfacente

MALIK ABDUL QADEER

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Servizi
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
It is on perfect location
Soggiorno di 4 notti ad aprile 2024
Risposta di Dorcas, il giorno 30 apr 2024
Dear Malik Abdul Qadeer,We very much appreciate your comments regarding your stay at the Novotel Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Best Regards,Dorcas B.Reservation Manager

8/10 Buono

Neelam

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Awesome place to stay
Soggiorno di 2 notti ad aprile 2024
Risposta di Dorcas, il giorno 30 apr 2024
Dear Neelam,We very much appreciate your comments regarding your stay at the Novotel Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Best Regards,Dorcas B.Reservation Manager

10/10 Eccellente

Sana

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very good services and nice staff
Soggiorno di 4 notti ad aprile 2024
Risposta di Dorcas, il giorno 30 apr 2024
Dear Sana,We very much appreciate your comments regarding your stay at the Novotel Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Best Regards,Dorcas B.Reservation Manager

10/10 Eccellente

Aisling

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Gym,pool, poolside QR code, spa, great location, friendly staff. Everything at your door
Soggiorno di 3 notti ad aprile 2024
Risposta di Dorcas, il giorno 30 apr 2024
Dear Aisling,We very much appreciate your comments regarding your stay at the Novotel Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Best Regards,Dorcas B.Reservation Manager

8/10 Buono

Aleksander, Picton

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
nice room and view from the 16 th floor!
Soggiorno di 1 notte ad aprile 2024
Risposta di Dorcas, il giorno 30 apr 2024
Dear Aleksander,We very much appreciate your comments regarding your stay at the Novotel Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Best Regards,Dorcas B.Reservation Manager

6/10 Soddisfacente

David

Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 6 notti ad aprile 2024
Risposta di Dorcas, il giorno 30 apr 2024
Dear David,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Best Regards,Dorcas B.Reservation Manager

10/10 Eccellente

Nathalie Anne-Marie, Wellington

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Had a great stay. Comfortable room with amazing views. Sheridan at reception was lovely and really made my stay a wonderful experience.
Soggiorno di 7 notti ad aprile 2024
Risposta di Dorcas, il giorno 24 apr 2024
Dear Nathalie Anne-Marie,We very much appreciate your comments regarding your stay at the Novotel Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team and Sheridan. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Best Regards,Dorcas B.Reservation Manager

8/10 Buono

Anjelika

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Staff were lovely, quiet enough for the area its in. Clean rooms
Soggiorno di 2 notti ad aprile 2024
Risposta di Dorcas, il giorno 30 apr 2024
Dear Anjelika,We very much appreciate your comments regarding your stay at the Novotel Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Best Regards,Dorcas B.Reservation Manager

8/10 Buono

Sarah

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Had to pay extra for car parking, buffet breakfast was expensive for what was on offer and the amount of people
Soggiorno di 7 notti ad aprile 2024
Risposta di Dorcas, il giorno 22 apr 2024
Dear Sarah,Thank you for taking the time to tell us about your experience at the Novotel Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Best Regards,Dorcas B.Reservation Manager

10/10 Eccellente

Nicola

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio e servizi
Excellent view and great room for our family
Soggiorno di 5 notti ad aprile 2024
Risposta di Dorcas, il giorno 22 apr 2024
Hi Nicola,Thank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate the 5-star rating and you sharing your experience.Best Regards,Dorcas B.Reservation Manager

4/10 Scarso

Kathryn

Viaggio di coppia
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
We were in the renovated section The room was fine however you can hear everything including the lift doors constantly going up and down and opening Had to ask reception to fill body wash as when we arrived there was none and rubbish and dropped food was left in the hall way for days. Location was the only positive.
Soggiorno di 4 notti ad aprile 2024
Risposta di Dorcas, il giorno 22 apr 2024
Dear Kathryn,Thank you for taking the time to tell us about your experience at the Novotel Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Best Regards,Dorcas B.Reservation Manager

6/10 Soddisfacente

Louisa

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
It's a great hotel with great location but some of my clothes were stolen out of the guest dryer machines. And a pair of shorts also taken from the room. When i reported it to front desk, the lady didn't really know what to do. So whoever took them, needs it more than us
Soggiorno di 2 notti ad aprile 2024
Risposta di Dorcas, il giorno 18 apr 2024
Dear Louisa ,Thank you for taking the time to tell us about your experience at the Novotel Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Best Regards,Dorcas Reservation

10/10 Eccellente

Zlatko

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di Dorcas, il giorno 11 apr 2024
Dear Zlatko,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best Regards,

6/10 Soddisfacente

Jason

Pool area needs modernising Room was nice Staff forgot to clean the room
Soggiorno di 4 notti ad aprile 2024
Risposta di Dorcas, il giorno 9 apr 2024
Dear Jason,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Best Regards,Dorcas B.Reservation Manager

10/10 Eccellente

Balwinder

Soggiorno di 2 notti ad aprile 2024
Risposta di Dorcas, il giorno 24 apr 2024
Hi Balwinder,Thank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate the 5 out of 5 rating and you sharing your experience.Best Regards,Dorcas B.Reservation Manager

6/10 Soddisfacente

Peter

Viaggio di coppia
Non mi è piaciuto: Condizioni e dotazioni della struttura
a lot more run down than 1 year ago when we stayed, lifts not working, no parking even though we paid for it, great location, just not run as it was
Soggiorno di 5 notti a marzo 2024
Risposta di Dorcas, il giorno 5 apr 2024
Dear Peter ,Thank you for taking the time to tell us about your experience at the Novotel Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Best Regards,Dorcas B.Reservation Manager

8/10 Buono

Aimee, West End

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi
Got to the property to be told they’re now cashless and also can’t use Apple Pay which was almost a disaster as I don’t carry a physical debit card with me anymore. This info should be notified when booking property this is my 3rd trip in 4 months and the first I was aware of the change of process. Other than that bed was so comfy best sleep I’ve had in weeks and Sheridan at front desk is consistently lovely and helpful at every checkin.
Soggiorno di 1 notte a marzo 2024
Risposta di Dorcas, il giorno 3 apr 2024
Dear Aimee,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Best Regards,Dorcas B.Reservation Manager

10/10 Eccellente

LEONARD

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Good
Soggiorno di 1 notte a febbraio 2024
Risposta di Dorcas, il giorno 3 apr 2024
Hi Leonard,Thank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate the 5-star rating and you sharing your experience.Best Regards,Dorcas B.Reservation Manager

10/10 Eccellente

David

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Second time staying here and they were excellent both times. Clean, great location and great breakfast
Soggiorno di 10 notti a marzo 2024
Risposta di Dorcas, il giorno 3 apr 2024
Good Day David,Thank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate the 5-star rating and you sharing your experience.Best Regards,Dorcas B.Reservation Manager

8/10 Buono

Binita

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 3 notti a marzo 2024
Risposta di Dorcas, il giorno 3 apr 2024
Hi Binita,Thank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate the 4-star rating and you sharing your experience.Best Regards,Dorcas B.Reservation Manager

8/10 Buono

William

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The service was good and the staff friendly .
Soggiorno di 2 notti a marzo 2024
Risposta di Dorcas, il giorno 26 mar 2024
Hi WIlliam,Thank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate the 4-star rating and you sharing your experience.Best Regards,Dorcas B.Reservation Manager

10/10 Eccellente

Mustafa

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great
Soggiorno di 5 notti a gennaio 2024
Risposta di Dorcas, il giorno 26 mar 2024
Hi Mustafa,Thank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate the 5-star rating and you sharing your experience.Best Regards,Dorcas B.Reservation Manager

10/10 Eccellente

Brodie-Lee

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di Dorcas, il giorno 26 mar 2024
Hi Brodie-Lee,Thank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate the 5-star rating and you sharing your experience.Best Regards,Dorcas B.Reservation Manager

8/10 Buono

Masahiko

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Perfect location.
Soggiorno di 5 notti a marzo 2024
Risposta di Dorcas, il giorno 26 mar 2024
Hi Masahiko,Thank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate the 5-star rating and you sharing your experience.Best Regards,Dorcas B.Reservation Manager

10/10 Eccellente

Brooke

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di Dorcas, il giorno 26 mar 2024
Hi Brooke,Thank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate the 5-star rating and you sharing your experience.Best Regards,Dorcas B.Reservation Manager

10/10 Eccellente

Jason

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Easy and quick check-in and check-out. Lift was super fast! Food options on-site and within easy walking distance. Staff helpful and friendly. Will stay again when in town.
Risposta di Dorcas, il giorno 26 mar 2024
Hi Jason,Thank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate the 5-star rating and you sharing your experience.Best Regards,Dorcas B.Reservation Manager

6/10 Soddisfacente

Barry

Viaggio di coppia
Mi è piaciuto: Pulizia
If you enjoy the sound of loud clubbing and dance music from surrounding premises punctuating your sleep until 4am on a Sunday morning go right ahead.
Soggiorno di 1 notte a marzo 2024
Risposta di Dorcas, il giorno 26 mar 2024
Dear Barry,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Best Regards,Dorcas B.Reservation Manager

6/10 Soddisfacente

Mahran D

Non mi è piaciuto: Pulizia
Soggiorno di 7 notti a marzo 2024
Risposta di Dorcas, il giorno 26 mar 2024
Hi Mahran D,Thank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate the 3-star rating and you sharing your experience.Best Regards,Dorcas B.Reservation Manager

10/10 Eccellente

James

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Excellent central location, never thought i would like surfers paradise but glad to be proven wrong. Hotel staff were excellent and the view from the 33rd floor was awesome.
Soggiorno di 7 notti a marzo 2024
Risposta di Dorcas, il giorno 26 mar 2024
Hi James,Thank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate the 5-star rating and you sharing your experience.Best Regards,Dorcas B.Reservation Manager

10/10 Eccellente

Dobrica

Soggiorno di 5 notti a marzo 2024
Risposta di Dorcas, il giorno 5 apr 2024
Hi Dobrica,Thank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate the 5-star rating and you sharing your experience.Best Regards,Dorcas B.Reservation Manager

10/10 Eccellente

Tomoko

Soggiorno di 2 notti a marzo 2024
Risposta di Dorcas, il giorno 3 apr 2024
Hi Tomoko,Thank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate the 5-star rating and you sharing your experience.Best Regards,Dorcas B.Reservation Manager

8/10 Buono

Raymond, Derrimut

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Great location, within walking distance to everything
Soggiorno di 5 notti a marzo 2024
Risposta di Dorcas, il giorno 11 mar 2024
Dear Raymond,We very much appreciate your comments regarding your stay at the Novotel Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Best Regards,

8/10 Buono

Ranjini, hayward

Soggiorno di 1 notte a marzo 2024
Risposta di Dorcas, il giorno 3 apr 2024
Hi Ranjini,Thank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate the 4-star rating and you sharing your experience.Best Regards,Dorcas B.Reservation Manager

10/10 Eccellente

Kevin

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Awesome view
Soggiorno di 6 notti a marzo 2024
Risposta di Dorcas, il giorno 11 mar 2024
Dear Kevin,We very much appreciate your comments regarding your stay at the Novotel Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Best Regards,

8/10 Buono

David, Richmond

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Room service did a good job each day I was there. Easy and convenient stay for those just wanting to stay central in surfers. I’m also glad they updated the gym with new equipment.
Soggiorno di 5 notti a marzo 2024
Risposta di Dorcas, il giorno 11 mar 2024
Hi David,Thank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate the 4-star rating and you sharing your experience.Best Regards,

10/10 Eccellente

Matt

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We always stay here. Great location, good price. And we love the pool and spa.
Soggiorno di 2 notti a febbraio 2024
Risposta di Dorcas, il giorno 12 mar 2024
Hi Matt,Thank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate the 5-star rating and you sharing your experience.Best Regards,

6/10 Soddisfacente

Abdul Ghani Mansur Bin, Sydney

Viaggio di coppia, Viaggio con la famiglia
It was good.
Soggiorno di 2 notti a febbraio 2024
Risposta di Dorcas, il giorno 12 mar 2024
Dear Abdul Ghani,We very much appreciate your comments regarding your stay at the Novotel Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Best Regards,

8/10 Buono

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Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
なし
Soggiorno di 3 notti a febbraio 2024
Risposta di Dorcas, il giorno 12 mar 2024
Dear Guest,Thank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate the 4-star rating and you sharing your experience.Best Regards,

10/10 Eccellente

Hannah

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nice rooms, friendly and helpful staff. Convenient with tram stop right outside. Shopping centre with supermarket and good range of shops next door. Rooms are spacious with a lovely sea view.
Soggiorno di 1 notte a febbraio 2024
Risposta di Dorcas, il giorno 12 mar 2024
Hi Hannah,Thank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate the 5-star rating and you sharing your experience.Best Regards,

8/10 Buono

Yogeshkumar Shivkumar

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great location, everything is nearby. Short walk to beach
Soggiorno di 5 notti a febbraio 2024
Risposta di Dorcas, il giorno 12 mar 2024
Hi Yogeshkumar,Thank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate the 4-star rating and you sharing your experience.Best Regards,

8/10 Buono

Kevin

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great hotel with car park. Short stroll to the beach. Surfers itself is a bit tired and in need of an overhaul.
Soggiorno di 2 notti a febbraio 2024
Risposta di Dorcas, il giorno 12 mar 2024
Hi Kevin,Thank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate the 4-star rating and you sharing your experience.Best Regards,

10/10 Eccellente

Ravneel Rajnay

Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Nice central clean and professional accommodation.
Soggiorno di 3 notti a febbraio 2024
Risposta di Dorcas, il giorno 12 feb 2024
Hi Ravneel Rajnay,Thank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate the 5-star rating and you sharing your experience.Best Regards,Dorcas B.Reservation Manager

10/10 Eccellente

Margaret Elizabeth

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Perfect
Soggiorno di 7 notti a febbraio 2024
Risposta di Dorcas, il giorno 12 feb 2024
Good Day Margaret,Thank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate the 5-star rating and you sharing your experience.Best Regards,Dorcas B.Reservation Manager

2/10 Terribile

Shubham

Viaggio di coppia
Mi è piaciuto: Servizi
Non mi è piaciuto: Pulizia e personale e servizio
They charge me $20 a day for parking without letting me know, whereas the normal charges of parking around the area was $10-$15 a day.
Soggiorno di 4 notti a febbraio 2024
Risposta di Dorcas, il giorno 12 feb 2024
Dear Shubham,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short by failing to inform you that parking is chargeable on departure as we do not own the parking. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Best Regards,Dorcas B.Reservation Manager

8/10 Buono

Parsis

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi
My stay at novotel was great as i love the location in the middle of everything and the view was beautiful
Soggiorno di 4 notti a gennaio 2024
Risposta di Dorcas, il giorno 6 feb 2024
Dear Parsis,Thank you for taking the time to tell us about your experience at the Novotel Surfers Paradise, it is always a pleasure to receive positive feedback from our guests.Thank you for your comments regarding your stay with us and I will share your feedback with the Team as I know that they will be as pleased as I am to know that you enjoyed your stay and the service that you received throughout your stay with us in the heart of Surfers Paradise.Thank you again for your feedback and we hope to welcome you back to Novotel Surfers Paradise in the future.Best Regards,Dorcas B.Reservation Manager

10/10 Eccellente

Nicole

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I liked every thing. Great spot great view friendly clean perfect. Highly recommend. The best.
Soggiorno di 5 notti a gennaio 2024
Risposta di Dorcas, il giorno 6 feb 2024
Dear Nicole, Thank you for taking the time to tell us about your experience at the Novotel Surfers Paradise, it is always a pleasure to receive positive feedback from our guests.Thank you for your comments regarding your stay with us and I will share your feedback with the Team as I know that they will be as pleased as I am to know that you enjoyed your stay and the service that you received throughout your stay with us in the heart of Surfers Paradise.Thank you again for your feedback and we hope to welcome you back to Novotel Surfers Paradise in the future.Best Regards,Dorcas B.Reservation Manager