Dear Riccardo, thank you for choosing Lato Boutique Hotel for your stay and for giving us the opportunity to comment and update. As per their description and display, the comfy rooms are 193sq ft, and common areas include the sitting area and the bar lounge area. Please note that in case you face any technical damage (such as to renew batteries on the safe) our front office is at your disposal 24/7. In regards to your room's cleaning & disinfection, this is performed every day. The water bottles are complimentary upon arrival but charged the following days. We are happy to provide them upon your request. The full coffee mugs are not allowed to be emptied, unless if you request it. We regret if the ashtray on your balcony was not emptied. The connected drains of the shower and bathroom can appear foam if excess shower gel is used. Following your review, a double maintenance check was performed though. The view under your balcony is as shown in your pictures. The view over your balcony though is the neighboring roofs and the sea fortress. This is because comfy rooms are on the first floor. We will be happy to introduce you our sea view rooms on a future stay. Dear Riccardo, we are sorry if we provoked any insecurity in regards to COVID restrictions. In case any guest enters without wearing a mask we inform and provide one so as to help him comply with our policy. Moreover, COVID restrictions signs & foot signs are placed on the lobby floor so as to indicated social distancing, and disinfecting gels and sprays are located in every common area, restaurant, and floor of our premises. Please remain assured that in the breakfast area guests are also advised to respect the Covid rules, wear masks and gloves while being served at the buffet. We will be happy to welcome you back on a future trip in Heraklion and experience the warm Cretan hospitality. Best Regards, Guest Relations Manager

Dear Antonio thank you for staying at Lato Boutique Hotel. We are sorry to hear that you did not enjoy your stay. We appreciate the opportunity given to update on the remarks mentioned. Our parking lots (200 meters away) are reserved by our company and offered to our guests free of charge.There is another parking (100 meters away) which costs 6 euros per day. Both options are given to our guests to choose from. Both your rooms were City View. As requested they were allocated next to each other. Their only difference was the terrace of the one and the balcony of the other. None of the two were facing a wall on the 4th floor. On the contrary, they had a partial View of the Venetian port. We regret any discrepancy in terms of cleaning. Our housekeeping manager is already informed on your review. Although we encourage our guests to mention any inconvenience during their stay so as to take immediate action, we assure you that housekeeping procedures are followed and checked especially due to COVID. Extra cleaning and disinfection are performed daily. Dear Antonio, thank you once more for your feedback and we hope to welcome you back on your next trip to Heraklion, Crete. Best Regards, Guest Relations Manager

Dear Mr Michele, Thank you for choosing Lato Boutique for your stay and for your so kind feedback. We will be looking forward welcoming you back soon. Best Regards, Guest Relations Manager

Dear Kathy thank you for choosing Lato Boutique Hotel for your stay. Kindly note that all our rooms are newly refurbished. Mattresses and top mattresses are also regularly checked and replaced in order to respond to our standards and to our guests’ needs. We regret we were not aware of your inconvenience during your stay so as to respond immediately. Please note that our front office is available 24/7 in order to find the best possible alternative. Our guests’ comfort is our main consideration and goal. We hope to welcome you back on your next trip to Heraklion.