Vacanze a Greenbrier

We loved the adult pool, but it could use additional umbrellas and umbrellas that adjust. Also there was service, but it was quite slow due to lack of staffing. The beach is okay and steep with a drop off in some areas. It's also short and the free umbrellas are small and don't provide much shade. We appreciated the coolers with electrolyte water at the entrance to the beach, but we did not spend any time on it other than to walk due to the heat, and these biting flies. The rooms are upgraded and nice, but our building had humidifiers running 24-7 and they were outside our room, and loud. The air in the room was wonderful though. Our room was attached to a LOUD family with a kid that had the loudest voice I've ever heard. Perhaps, keep adults on separate floors from children if possible. We like children, but that was nuts. The building inside is updated, outside is falling apart. Broken screen door on our room. Cobwebs and faded wood. The people providing service were lovely, but it was obvious they were overworked. One girl on an entire floor of rooms is not enough for good cleaning. They restocked and straightened up, but they weren't cleaning our bathroom daily. We did enjoy the restaurant. Very good food. The lunch bar by the pool was okay and the drinks weren't very good. My drink tasted like pure alcohol and I wasted it. Perhaps an actual mixologist if you charge these kinds of prices. Not 5 star.

poor customer service. poor accommodations

Beautiful room, friendly staff. Everything was great until the last night. The smoke alarms went off and we had to move to another room in the middle of the night.