Dear Truleia,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

Lieber Michael,Vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen!Herzliche Grüsse

Dear Jaime,We're thrilled to hear that you LOVED your experience at our property! Providing exceptional service is our top priority, and we're delighted that our staff's pleasantness and eagerness to please made a positive impression on you. It's fantastic that you found our location convenient, close to both the train station and town, making your stay even more enjoyable. We're glad you appreciated the beautiful room and the complimentary upgrade – we believe in making every guest feel special! Thank you for recommending us, and we're delighted to hear that you enjoyed our fantastic morning breakfast. It was our pleasure to host you, and we look forward to welcoming you back soon!Sincerely,

Dear Fuhua,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

Dear Gautam,Thank you so much for your kind words! We're delighted to hear that you found our property amazing and our team of people outstanding.We strive to provide a memorable experience for all our guests, and your positive feedback motivates us to keep up the good work. We look forward to welcoming you back for another amazing experience in the future!Sincerely

Dear Alejandro,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

Dear Monika,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

Dear Liza,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

Dear Leo,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

Dear Suad,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

Dear Patrick Alain,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

Dear Dale,Thank you for your wonderful feedback!Our team takes pride in providing well-mannered and friendly service, and we're thrilled that you felt welcomed during your stay. It's fantastic to know that you found your room nice and comfortable, and that our location suited your needs perfectly.We'll certainly consider your feedback regarding the jacuzzi water temperature to ensure the best experience for our guests.We appreciate your kind words and hope to welcome you back to our hotel in the future!Sincerely,

¡Muchas gracias por tu comentario entusiasta! Nos alegra mucho saber que te gustó nuestro nuevo ambiente de lujo y que disfrutaste de nuestro extraordinario servicio. Estamos comprometidos a proporcionar experiencias excepcionales a nuestros huéspedes. Si deseas volver o si tienes alguna pregunta, no dudes en ponerte en contacto con nosotros. ¡Esperamos verte pronto de nuevo en nuestro hotel!

Dear Andrew R,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

Dear Michael,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

Dear Kevin,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

Dear Christine,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

Dear MARK,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

¡Muchas gracias por tu comentario! Nos alegra mucho saber que disfrutaste de tu estancia en nuestro hotel y que quedaste satisfecho con nuestro servicio y la vista a la montaña desde tu habitación. Valoramos enormemente tu opinión y esperamos poder darte la bienvenida de nuevo en el futuro. Si hay algo más en lo que podamos ayudarte, no dudes en contactarnos. ¡Esperamos verte pronto de nuevo!

Dear Richard Thank you for taking the time to give us honest feedback regarding your stay. We are incredibly sorry that you were not able to enjoy it 100%. We have gladly consulted with the various departments so that we can evaluate these points of criticism and find a preventative approach.Our SPA team must of course remain authentic and must therefore find a balance when exceptions are made, as we can of course also understand our guests. In that sense, our SPA staff have tried their best and you were able to go to the SPA with your child in the evening.We would also like to apologise that you had to wait so long for your meal/that the main courses took so long to arrive after the starter.Regarding the transfer to the railway station at 05:00 in the morning, we were unfortunately unable to offer you a better alternative, as our night porter is alone in the hotel at this time and is not allowed to leave reception. This meant that the lady at reception the evening before could only suggest the only taxi company in Grindelwald, which unfortunately had no capacity.This is not intended to be an excuse, but only to lead to a better understanding.We would be delighted if you would give us another chance and hope to see you soon ! Best regards

Dear Ka Man,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

Dear Michelle,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

Dear Andrea,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

Liebe Stephanie,Vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen!Herzliche Grüsse

Dear Marc,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

Dear TALIP,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

Dear Feng,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

Dear Michelle Julia,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

Dear Mark,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

Liebe Sandra,Vielen Dank für Ihr Feedback! Es freut uns zu hören, dass Ihnen das Zimmer gut gefallen hat.Wir bedauern jedoch, dass Ihre Erfahrung im Restaurant nicht Ihren Erwartungen entsprochen hat. Wir nehmen Ihr Feedback ernst und werden es nutzen, um unsere Restaurantleistung zu verbessern.Wir hoffen, dass Sie uns in Zukunft noch einmal besuchen, damit wir Ihnen ein rundum gelungenes Erlebnis bieten können.Wenn Sie weitere Anliegen haben, zögern Sie bitte nicht, uns zu kontaktieren. Wir würden uns freuen, Sie bald wieder bei uns begrüßen zu dürfen!Herzliche Grüsse

Liebe Martinavielen Dank für Ihre tolle Bewertung unseres Hotels. Wir freuen uns, dass es Ihnen bei uns gefallen hat und freuen uns darauf, Sie bald wieder bei uns begrüssen zu dürfen.Herzliche Grüsse

Dear Halim,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

Dear Muhammad,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,

Dear Celso,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

Liebe Dilara,Vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen!Herzliche Grüsse

Dear Nicole,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

Dear Rosy,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

Dear Carrie,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

Dear Yannick,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

Dear Ankur,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

Dear Lim Lay,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

Dear Tim,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

Lieber Martin Vielen Dank für Ihre ehrliche Rückmeldung. Gerne möchte ich umfassend darauf eingehen:Wir verstehen Ihren Unmut, können Ihnen jedoch versichern, dass wir sehr darum bemüht sind, einen perfekten Service zu gewährleisten und dafür zu sorgen, dass sich die Gäste rundum wohl fühlen. Solange die Passion und der Wille vorhanden ist, möchten wir talentierte Mitarbeiter unterstützen und fördern. Unsere fremdsprachigen Mitarbeitenden besuchen alle einen Deutschkurs, dies mit Freude und Motivation. Wir hoffen, dass Sie Ihren Aufenthalt bei uns geniessen konnten und hoffen, dass Sie uns zu einem anderweitigen Zeitpunkt nochmals besuchen! Herzliche Grüsse

Dear JanetThank you very much for the good review of our hotel. Regarding the car park, we regret your negative experience, but would also like to say that we point out both on our homepage and in the reservation confirmation that we recommend a reservation in advance. Sincerely

Liebe Renate,Vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen!Herzliche Grüsse

Dear Shuk Kwan,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,