Vacanze Gujan-Mestras

Camere confortevoli affacciate sul fiume. Ottima qualità prezzo e colazione. Bella cittadina per raggiungere agevolmente gli Châteaux del vino in circa 10 minuti

La camera era priva di riscaldamento, l'acqua calda non funzionava, il management, alla mia insoddisfazione, è sparito spostandomi in una stanza di livello inferiore dicendo che per loro era equivalente.

We arrived early afternoon to the hotel. Already at the parking we was greeted by staff who took care of our luggage. We became upgrade to a suite with a terrace. Due to the nice, relaxed surroundings at the hotel decided to stay at the hotel to enjoy the afternoon.l Ĺĺlllllllllllllĺ

There were aspects of our stay that were positive but staff seemed unable to fix a significant billing problem, telling us to write to a general email address which no one replied to, not even through the hotels.com app. This lack of customer service for a hotel of this standing was both surprising and disappointing and unfortunately spoiled our experience.