8/10 Buono
Lauren K.
11 mag 2025
Mi è piaciuto: Pulizia
Great Property. Bad Management
This was our second time staying at this property and our first time in this unit. It’s a great unit and the ocean views are very nice. On the second morning we were there we were having coffee on the porch when a group of men accessed the unit using the door code. They claimed to be engineers checking the doors. We were frustrated that we were not warned about this. As we were not fully dressed and it was before 9:30 AM. We are two young women traveling alone and were very frightened by the fact that someone (not the host) had the access code to the door. The most disappointing thing was the way it was handled. This is not a real host. This is a property management service that is national and had to then contact a local employee. This is not an effective management style. The initial responses were clearly AI generated. The local team only contacted us via phone and refused to use the chat feature on VRBO. This corporate model of Vacasa managed properties on VRBO is not a good look. Bad customer service for a good property. I feel bad for the actual owner of this property who probably does not know how bad the customer service is.
Lauren K.
Soggiorno di 3 notti a maggio 2025