Hotel vicino a Ham Lake Library - Minneapolis - St. Paul

“Friendly staff”

“Was hoping for a classic cup of coffee, but it came from a machine that had very strong coffee at EXTREME hott temperature.”

“Pros: property was clean, well maintained and furnished reusable hygiene products. Outside was clean and presentable. Cons: alot of workers love on the property. Amil a worker propositioned me for sex. The housekeeper Jaya told me to wait the first time I asked for towels while she sat on the floor on the phone was rude and very unprofessional after I asked her an hour later. Mohammed was trying to lure me into another room with a Jacuzzi for a few hours when I stayed the Jacuzzi by the pool was...

“The price was the only good thing. You get what you pay for. The property was very run down and the interior was just as bad as the exterior. Locked plate glass lobby makes you think you are in a war zone in Detroit not Anoka MN”

“.”

“Very nice place - super clean, easy to get to, close to many restaurants etc.”

“Great stay”

“Neither the sink or shower drained properly. One bed was so damaged that is kept flopping off and the other had an extremely loud squeak from the slightest movement. The room smelled of mold with the AC on. It was not a positive experience. One positive is the bedding was clean”

“Front desk customer service went beyond to accommodate our kids at this stay. We felt like staying at a 5 star hotel. Thank you”

“The staff was amazing. Very professional, and polite. It is hard to find such wonderful customer service in most industries these days, but these ladies were all above spectacular...... The Hot tub was not working, but the pool was. A little chilly, but refreshing.... Room was clean....”

“Check in was very simple. Property was well maintained and rooms very comfortable.”

“The guy (Rahul) at the reception forgot that I had checked in and came "checking" @ 3:00 AM, ruining my sleep for the night !! Also, it was a very "sparsely" populated "free breakfast table" , with hardly anything available. Elevator not functioning.”

“My room was not cleaned sufficiently. The bathroom floor was filthy and unmopped with hair all over it. The used soap was still left in the soapdish, however, there were clean towels. The TV remote had dead batteries. When I turned down the made up bed I found used sheets that had obviously not been changed. The pillow cases appeared to have been the only thing changed. The staff on duty was very apologetic and went to my room and remade the bed with clean linens. She said she would talk to the...

“The faculty was nice and polite but… The reason I picked this hotel after a 12 hr day working outside in the heat was because it showed they had a pool in the hot tub. The pool was shut down when I got there and no hot tub existed. The room was dirty. The fridge smelled like fish. There was a cracks in the bathtub holes in the walls and the air conditioner was loud and kept me up all night. The towels were dirty and stained. There was also a towel stuck in the exhaust fan in the ceiling....

“Simple no frills hotel”

“Servizio gentile e personale sempre disponibile e sorridente. Purtroppo le lenzuola presentavano diverse macchie giallognole - marroncine. Non ci sono prese di corrente né illuminazione sulla scrivania. La colazione prevede solo yoghurt, cereali e latte. Niente uova o bacon”

“The hotel is very aging and my rom has a strong damp smell due to the exhausting fan in the bathroom does not work. The air conditioner's fan is very loud. Talked to the receptionist about these to see if we could change our room, but she insisted that the fan was working, just quietly, and the air conditioner was dealing with the heatwave. Also, on the first day, I came to the front desk at 2:45 PM, only 15 minutes before the checking time, but the receptionist refused to check me in. We had to...