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Recensioni per Tea Boutique

2.5 out of 5
Tea Boutique
124 Shuguang Road, Hangzhou, Zhejiang

Recensioni

8,6

Eccellente

Valutazione di 10 - Eccellente. 107 su 214 recensioni" "
Valutazione di 8 - Buono. 82 su 214 recensioni" "
Valutazione di 6 - Soddisfacente. 18 su 214 recensioni" "
Valutazione di 4 - Scarso. 5 su 214 recensioni" "
Valutazione di 2 - Terribile. 2 su 214 recensioni" "

9,0/10

Pulizia

8,6/10

Personale e servizio

8,8/10

Condizioni e dotazioni della struttura

Recensioni

8/10 Buono

Domenico, Varese-Italia

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Piacevole albergo con personale molto disponibile
L'albergo è situato in una zona molto comoda per poter raggiungere, sia con i mezzi pubblici, sia a piedi, le zone più interessanti da visitare. E' al di fuori dal centro un po' caotico della città e servito benissimo dai bus, che consiglio, in quanto efficientissimi e super economici.
Risposta di General Manager, il giorno 22 gen 2018
Dear guest,Thanks for your comments and appreciate your having taken time to share your experiences with us.The hotel is in great location and convenient for a tour of West Lake.Walking distance to West lake walking trails. a bus stop downstairs can bring you to a lot of tourist spots.Thank again for your support and look forward your next trip to Hangzhou!

10/10 Eccellente

Paul

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
One of our favorite hotels in China.
We loved everything about this hotel - aesthetics, comfort, location, little extras (special spring water eg.) and especially the service. Kiko at the front desk took care of our every need. She was the most welcoming, warm and professional hotel employee we ran across in China.
Soggiorno di 2 notti a marzo 2018

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Good price
Don't be fooled by the appearance of the lobby. Very unappealing. However, once you get past the reception desk and get to your room, they are very comfortable and spacious. The breakfast is excellent.
Soggiorno di 2 notti a maggio 2018

8/10 Buono

heesoo

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
만족 스러워요.(당황스런 첫인상)
택시타고 도착했는데 처음 도착했을때 외관조명이 너무 어두워서 영업중지한줄 알았어요ㅜ 그리고 꽃게 인형 완전큰게 빌딩에 붙어있어서 이게 호텔이 맞는지 황당했음. 하지만 내부는 깔끔하고 곳곳에 세심한 배려가 느껴지는 공간이었습니다. 편안하고 안락했어요. 아 근데 도로가 옆에 붙어있어서 시끄럽긴합니다

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Personale e servizio, condizioni e dotazioni della struttura, comfort della camera
Little Gem in Hangzhou
Cute room...loved the local tea that was offered. Linens were great. Bathroom was nice and spacious with bath salts. The only thing that was disappointing was stains on the carpet. Amazing front desk for a hotel in this price range...quite a great find in China. They spoke great English, helped us with bus schedules, gave us late check out....We would stay again and recommend it to friends!

10/10 Eccellente

YuLin

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera

6/10 Soddisfacente

beca, china

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
호텔은 너무 좋아요
위치가 생각보다 좋지 않습니다 도심에서 조금 떨어진 곳이 좋으시다면 모를까 서호와 거리가 멀어서 왕복 걸어서 하기는 어려웠습니다. 방 컨디션이나 호텔 자체는 좋았으나 위치로는 비추입니다. 직원도 친절했습니다.
Soggiorno di 1 notte a marzo 2018

10/10 Eccellente

Lu

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
很不错的环境，设计风格简约大方，有韵味
Soggiorno di 1 notte a marzo 2018

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Condizioni e dotazioni della struttura
中規中矩的酒店
性價比屬中規中矩

8/10 Buono

kyonkyon, 上海

Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
おしゃれなホテル
お洒落でキレイな部屋でした。ただレストランの入り口は分りやすいのですが、ホテルの入り口は小さく分かりづらかったです。 中国茶が部屋で楽しめるようになってました。三種類用意されていました。 また、近くの湧き水を毎日ボトルに用意してくれてました。この水で龍井茶をいれるとおいしいようです。 春節の時期だったので、黄龍体育中心のお店もマクドナルドやウォルマートくらいしか開いていませんでした。この時期はホテル周辺に店は無いと考えていたほうが良いです。
Soggiorno di 2 notti a febbraio 2018

10/10 Eccellente

Peggy, shanghai

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great and quite place to stay
though I almost went into Tea Boutique restaurant, I would say the location is very good. Room is clean and quite, with great facilities and welcome fruits. And they have Hupao fountain water available! very local and unique. Room is spacious, and so is the bathroom. A showering room and bath tub together. Worth the money
Soggiorno di 1 notte a dicembre 2017
Risposta di Neal, il giorno 24 gen 2018
Dear guest,Thanks for your comments and appreciate your having taken time to share your experiences with us.The hotel is in great location and convenient for a tour of West Lake.Walking distance to West lake walking trails. a bus stop downstairs can bring you to a lot of tourist spots.Thank again for your support and look forward your next trip to Hangzhou!

8/10 Buono

felix, hong kong

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
靠近西湖，房價適中
酒店房間設施都很新，設計簡單但優質，門口有點小比較難找，員工各樣也讓人滿意，房間夠大，床也舒適，另外樓層的公共位置有自助咖啡機，可免費使用.
Soggiorno di 2 notti a ottobre 2017
Risposta di General Manager, il giorno 22 gen 2018
尊敬的贵宾，感谢您对天伦酒店的喜爱，杭州天伦酒店是环保简约的风格。酒店地处西湖风景区和黄龙商业中心交接的地方 酒店门口就有到达西湖各主要景点的公交车 步行至黄龙体育中心只需要5分钟的时间 地理位置十分优越。酒店共有各式房间43间 每间房都配有极具江南特色茶文化的功夫茶茶具。 我们竭诚期待再次为您服务，谢谢

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti ad aprile 2017

10/10 Eccellente

Anton

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Satisfied Customer
Very good location...not far from Xihu. The Hotel is minimalistic in its decor....beautiful/wood fittings.....large rooms...comfortable beds. The restaurant is basic Chinese, with basic Western food/juices/fruits/cereal/toast for breakfast. Very good value for money.
Soggiorno di 1 notte a settembre 2017

8/10 Buono

上海暮らし, 東京

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
居心地の良いホテル
以前、西湖周囲の別の系列店に泊まっており、気に入りました。今回、もう一つの方を試してみました。こちらの方が古いようですが、同じく居心地の良いホテルです。観光シーズンで値段は上がっていましたが、それでもコストパフォーマンスは良く感じます。
Soggiorno di 1 notte ad agosto 2017
Risposta di General Manager, il giorno 22 gen 2018
Dear guest,Thanks for your comments and appreciate your having taken time to share your experiences with us.The hotel is in great location and convenient for a tour of West Lake.Walking distance to West lake walking trails. a bus stop downstairs can bring you to a lot of tourist spots.Thank again for your support and look forward your next trip to Hangzhou!

8/10 Buono

宜

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a luglio 2017
Risposta di T Hotel, il giorno 22 ago 2017
亲爱的贵宾 非常感谢您的点评 杭州天伦精品酒店致力于让每一位客人都有家的体验的建设，我们在2楼设置了自助式的商务中心那里有免费的咖啡饼干书报以及商务服务，与此同时我们还对每一位前来的客人赠送免费的手部护理和鸡尾酒。杭州天伦精品酒店地处西湖风景区和黄龙商业中心交接的地方 酒店门口就有到达西湖各主要景点的公交车 步行至黄龙体育中心只需要5分钟的时间 地理位置十分优越。酒店共有各式房间43间 每间房都配有极具江南特色茶文化的功夫茶茶具。 我们竭诚期待再次为您服务，谢谢

4/10 Scarso

Alex

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Disappointed. Do not recommend. Not 4star, MOTEL!
Terrible experience, very disappoint that I paid $210 for 2 nights for a four-star hotel then it has turned out to be a no-star motel-like place. Clearly, this hotel is overrated and marketed as a 4-star hotel, in deep, it's just a motel with some upgraded benefit such as "free tea sets" in the room. This kind of hotel should be priced lower: $50/night for a great deal and should not be listed above $60/night. $55/night is a fair deal I considered but definitely not the price I paid. This hotel has not front entrance. On the left of the front entrance, it's hotel's night bar entrance, huge and noticeable. On the right hand side of the hotel front entrance is the hotel's restaurant, the store front is so big and you can't miss it and that's how you missed the hotel front entrance coz it's so tiny small, no decoration and clear sign and it looks like a back door kitchen entrance. The restaurant is what they called "high-end" so it's pricey, eating crabs and seafood. Hotel room is not so clean, dark and damp, air circulation no good, many mosquitos. Hotel does not have a disposable or paper cup to drink beverages or brush teeth. My 4 yr old daughter broke a ceramic cup while she was brushing her teeth. This no star hotel dared to charge me RMB90 (consider expensive in China) for one cup. The only thing made me happy was after I argued with the front desk girl asking her if RMB90 is for one cup or a pair (it's a pair in the room) then she was nice to lower it to RMB45.
Soggiorno di 2 notti a luglio 2017
Risposta di General Manager, il giorno 22 ago 2017
Dear guest,Thank you for your lovely comments.We will share your positive comment with the team.Your feedback had been discussed among related department.Thank again for your support and look foeward your next trip to Hangzhou!

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great spot, superb room.
This place is a little gem. The rooms are tastefully turned out, with great attention to detail. The staff is great and so is the restaurant. It's a pleasant, 30-minute hike over a well-trod mountain to West Lake.
Soggiorno di 2 notti a giugno 2017
Risposta di General Manager, il giorno 11 lug 2017
Dear guest,Thanks for your comments and appreciate your having taken time to share your experiences with us.The hotel is in great location and convenient for a tour of West Lake.Walking distance to West lake walking trails. a bus stop downstairs can bring you to a lot of tourist spots.Thank again for your support and look forward your next trip to Hangzhou!

8/10 Buono

Kunio

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
西湖が見たかった
観光おいて立地が良くとても便利でした。 部屋も清潔で、一人で止まるのには十分です。 残念なのは、ホテル自体が低い作りでしたので、部屋の窓からの景色がほとんどなかった点でしょうか。
Soggiorno di 1 notte a giugno 2017
Risposta di T Hotel, il giorno 11 lug 2017
Dear guest,Thanks for your comments and appreciate your having taken time to share your experiences with us. We advocate healthy and environmentally-friendly travel mode.,We have Kungfu tea in the room and provide the water from the local spring daily ,try every effort to let the guest feel as comfortable as home.Thank you again for your support, and we look forward to welcoming your next trip to Hangzhou

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great water from the nearby mineral spring to make long jin tea in your very room. Spacious room and comfortable bed. 20 mins walk to West Lake.
Risposta di General Manager, il giorno 17 giu 2017
Dear guest,Thanks for your comments and appreciate your having taken time to share your experiences with us.The hotel is in great location and convenient for a tour of West Lake.Walking distance to West lake walking trails. a bus stop downstairs can bring you to a lot of tourist spots.Thank again for your support and look forward your next trip to Hangzhou!

8/10 Buono

Sean, 台灣

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
很好的員工, 值得再度入住的酒店
員工接待十分親切, 房間面積適中, 雖然不是新的酒店,但是清潔維持得宜. 至於地點就在黃龍體育場旁邊, 交通亦稱方便.整體而言, 是一間值得再度入住的酒店.
Risposta di General Manager, il giorno 17 giu 2017
亲爱的贵宾 非常感谢您对天伦酒店的喜爱 杭州天伦精品酒店始终秉持简约简单 低碳环保和私密为核心的设计理念。酒店无论是在大门的门禁电梯的梯禁无处不在的节能led灯还是在房间多次回收利用的拖鞋袋洗衣袋这些都体现着我们低碳环保和私密的核心诉求 杭州天伦精品酒店地处西湖风景区和黄龙商业中心交汇的地方 酒店门口就有到达各主要景点的公交车 步行至黄龙体育中心只需要5分钟，酒店配套的天伦餐厅 在杭城已经营业数十载可以算得上家喻户晓 。再次感谢您的点评竭诚的期待您的再次入住谢谢

8/10 Buono

Emma, NZ

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Chic hotel but noisy room
If only this hotel was in a better location! It's a pretty steep hike up a hill through the park across the road to get to West Lake or a 25 minute walk along flat roads. But the worst thing about the location is it's on a main road with a very busy bus stop directly in front of the hotel. The windows are not double glazed or sound-proofed and I woke up soon after 6am every morning when the bus service started. The curtains let in a lot of light so if you're a light sleeper like me, bring ear plugs and an eye mask or make sure you ask for a room at the back of the hotel. Apart from the traffic noise, the hotel is very nice. The interior decoration is very tasteful with lots of wood panelling and neutral colour and none of the usual Chinese style over the top touches. The bed is very comfortable and I loved the big bath tub with complementary bath salts. Some delicious free tea and a fruit selection on arrival are nice touches.
Risposta di General Manager, il giorno 17 giu 2017
Dear guest,Thanks for your comments and appreciate your having taken time to share your experiences with us. We advocate healthy and environmentally-friendly travel mode.,We have Kungfu tea in the room and provide the water from the local spring daily ,try every effort to let the guest feel as comfortable as home.Thank you again for your support, and we look forward to welcoming your next trip to Hangzhou

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Good base for visiting Hangzhou
Tea Boutique Hotel is a good compromise for those avoiding the sky high prices down by West Lake. It sits on the other side of the hilly park on the lake's north shore -- and its teeming crowds. The service is earnest and eager-to-please, even if few of the staff speak English. And the hotel boasts a good restaurant and decent bar that on weekends plays host to the local salsa dance club. All in all, a good base for a visit to Hangzhou.
Risposta di T Hotel, il giorno 17 giu 2017
Dear guest,we are very happy that you are satisfied with Tea Boutique hotel.(the restaurant has been almost 20 years hiatory in Hangzhou and it's famous for crab.)The hotel advocates healthy and environmentally-friendly travel mode.Sincerely look forward to your next coming.Wish you happy everyday!

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Excellent stay in Hangzhou
My friend and I did not want to leave. The bed was SO nice - very unlike the usual China beds. Been to the Narada boutique hotel in Shanghai, which was a huge disappointment, but in Hangzhou everything was so nice. The restaurant served very nice food, and the reception staff helped us when the taxi driver did not understand where we wanted to go.
Risposta di T Hotel, il giorno 17 giu 2017
Dear guest,Thanks for your comments and appreciate your having taken time to share your experiences with us. We advocate healthy and environmentally-friendly travel mode.,We have Kungfu tea in the room and provide the water from the local spring daily ,try every effort to let the guest feel as comfortable as home.Thank you again for your support, and we look forward to welcoming your next trip to Hangzhou

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Nice hotel, immediate location is a little quiet but great if you like hiking: cross the street and hike up to the top of the hill for views of West Lake.

10/10 Eccellente

alexandre

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
hôtel proche du lac de l'ouest
Personnel attentionné et tres pro, parle anglais.Chambres impeccables, calmes et tres bien équipées. Le lac est accessible à pied et l’arrêt de bus pour le temple Lingyin est juste devant l'établissement. Restaurant également tres bien; bon rapport qualité-prix

10/10 Eccellente

CHIEN-WEN

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera

10/10 Eccellente

jean-marie

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Très bon hotel
Personnel serviable. Bonnes prestations. Idéalement situé. Bon Restaurant. Bon bar a cocktails.

10/10 Eccellente

HOSEOK

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Inside is much better than building
Room was fantastic include tee service and table. Breakfast was not bad. Great location.

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera

8/10 Buono

Vegard

Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Bra familie suite. Dårlig frokost!

8/10 Buono

Viaggiatore verificato

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
きれいでオシャレなペンション風ホテル
コスパが高い！安くてきれいで快適！周りにコンビニ等があれば、もっと良かった。コーヒー無料は嬉しい！西湖に行くならおすすめです。
Risposta di Neal, il giorno 24 gen 2018
Dear guest,Thanks for your comments and appreciate your having taken time to share your experiences with us.The hotel is in great location and convenient for a tour of West Lake.Walking distance to West lake walking trails. a bus stop downstairs can bring you to a lot of tourist spots.Thank again for your support and look forward your next trip to Hangzhou!

8/10 Buono

vicent1971, 杭州

Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
靠近西湖的酒店
離西湖不遠約3公里內，打車方便，房間整體清潔，也不會吵雜，附近乘車，買食物都還方便，缺點是沒附瓶裝水，水壓太小。
Risposta di General Manager, il giorno 22 gen 2018
尊敬的贵宾，感谢您对天伦酒店的喜爱，杭州天伦酒店是环保简约的风格。酒店地处西湖风景区和黄龙商业中心交接的地方 酒店门口就有到达西湖各主要景点的公交车 步行至黄龙体育中心只需要5分钟的时间 地理位置十分优越。酒店共有各式房间43间 每间房都配有极具江南特色茶文化的功夫茶茶具。 我们竭诚期待再次为您服务，谢谢

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Modern and comfortable hotel
The hotel is modern and the staff is very helpful and speak great English which was one of the main reasons we choose this hotel. The room was simply fantastic. Our room as huge, quiet, bright, and had many electrical outlets to charge our phones, computers and cameras. The room had a very comfortable king size bed and great sheets and pillows. There was also a couple of sofas and they provided us with teas, tea cups and a kettle that was a great perk if we just wanted to stay in our room and relax. Also, the hotel had several English speaking channels, another great perk when we did not feel like leaving our room. The bathroom had a huge stand up shower, a beautiful bathtub, a new toilet and the tiles were new and clean. The room was aesthetically pleasing and very comfortable.
Risposta di General Manager, il giorno 24 gen 2018
Dear guest,Thanks for your comments and appreciate your having taken time to share your experiences with us.The hotel is in great location and convenient for a tour of West Lake.Walking distance to West lake walking trails. a bus stop downstairs can bring you to a lot of tourist spots.Thank again for your support and look forward your next trip to Hangzhou!

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera

8/10 Buono

ursula, regensburg

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
2. Tea Boutique Hotel
Da wir in die Vorbereitungen des G20 Gipfels geraten sind, war das ursprünglich gebuchte - und hier angezeigte Hotel - geschlossen. Wir sind daher auf das ebenfalls zum Tea Boutique Hotel gehörende andere etwa 4 km entfernte Hotel umgebucht worden. dieses Hotel würde ich das nächste mal sofort buchen ; das Frühstück wurde frisch zubereitet; das Hotel ist relativ neu und liegt in Laufnähe zum West Lake.
Restaurant
Risposta di General Manager, il giorno 22 gen 2018
Dear guest,Thanks for your comments and appreciate your having taken time to share your experiences with us.The hotel is in great location and convenient for a tour of West Lake.Walking distance to West lake walking trails. a bus stop downstairs can bring you to a lot of tourist spots.Thank again for your support and look forward your next trip to Hangzhou!

6/10 Soddisfacente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
We staye in a room with two full size bed( the description said twin size but are actual bigger to fit a 5yr and a 8 yr). The room was bigger and clean. The bathroom glass doors are fully transparent which is kind of awkward. It's great they provided free fruit and drinking water in the room. The morning breakfast was a disaster. The selection is very limited, there was no one to collect used plates or fill up the juice jars. Overall there are other better choices in Hangzhou, will not recommend.

8/10 Buono

Jung Im, Seoul, Korea

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
항저우 티부티크 호텔
조용하고 깨끗했습니다. 나무가 메인인 인테리어도 평온한느낌을 줬구요. 다만 중국이 아직 그렇듯 세심한 <디테일>은 부족해보였습니다. 안내데스크나 로비쪽이 호텔에 비해 좀 부실해보입니다.

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Nice hotel
Nice style, clean, like it. Good, close to west lake.
Risposta di General Manager, il giorno 24 gen 2018
Dear guest,Thanks for your comments and appreciate your having taken time to share your experiences with us.The hotel is in great location and convenient for a tour of West Lake.Walking distance to West lake walking trails. a bus stop downstairs can bring you to a lot of tourist spots.Thank again for your support and look forward your next trip to Hangzhou!

2/10 Terribile

Kimmo

Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio e comfort della camera
Still an amateur
Crap service. The staff are eager and would love to be associated with players on a higher level, but the operating management have probably never stayed at an hotel were service is professional.

6/10 Soddisfacente

Viaggiatore verificato

Non mi è piaciuto: Condizioni e dotazioni della struttura
蚊虫叮咬问题要注意！
酒店蚊虫应该要重视，房间蚊虫特别多！整晚未睡着。其他总体还行

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
很優的飯店
服務人員態度很棒也很貼心，房間很舒適。
Risposta di General Manager, il giorno 22 gen 2018
尊敬的贵宾，感谢您对天伦酒店的喜爱，杭州天伦酒店是环保简约的风格。酒店地处西湖风景区和黄龙商业中心交接的地方 酒店门口就有到达西湖各主要景点的公交车 步行至黄龙体育中心只需要5分钟的时间 地理位置十分优越。酒店共有各式房间43间 每间房都配有极具江南特色茶文化的功夫茶茶具。 我们竭诚期待再次为您服务，谢谢

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Lovely, Comfortable hotel
Love the welcome tea, the room interior is good and big, very comfortable but the location is not really centre
Risposta di General Manager, il giorno 22 gen 2018
Dear guest,Thanks for your comments and appreciate your having taken time to share your experiences with us.The hotel is in great location and convenient for a tour of West Lake.Walking distance to West lake walking trails. a bus stop downstairs can bring you to a lot of tourist spots.Thank again for your support and look forward your next trip to Hangzhou!

8/10 Buono

JIALIU

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Hotels.com should improve
The hotel was amazing ,but hotels.com has failed to provide me with Chinese tax invoice which is disappointing. Hotels.com should explicitly state that they are unable to provide "fapiao" in case users went into trouble because of this. Also, I'm very unsatisfied with the after-sales of hotels.com. I was unable to contact anyone, client service simply tells me they were in Malaysia therefore nothing can be done to compensate for my financial loss due to absence of fapiao. This is unacceptable.

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Expensive spa service but nice tea
The hotel was well equipped with the nice shower booth and the bathtub. Plus there were three kinds of complimentary tea leafs to try in the room. Despite these positive aspects of the room, I was a bit disappointed with the hotel because of the price of massages and other spa services, which are more expensive than the average range in the United States. So I needed to make a trip to the city center to get a far better local deal ($40 for 2.5 hours of full-body aroma massage and foot massage). If the hotel listed the price in its website, perhaps I could have stayed somewhere that could meet my needs to this end. But anyway the hotel is well-located if you would like to see the less crowded side of West Lake.

10/10 Eccellente

Jimmy, Singapore

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Beautiful and clean hotel
The room is nice and clean. The hotel staff were courteous and helpful. The location, however, is less than ideal. It was quite difficult to get a cab to go anywhere. But at least, the hotel staff tried their best to help us get a cab.

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Good hotel close to park and West Lake
Excellent, quiet hotel with good location. Staff were very helpful to us, as were speak no Chinese. They provided directions and maps to local services, and were always able to summon taxis quickly at any hour. I left my glasses in the restaurant and waiters retrieved them four hours later, which saved our trip. Our room overlooked a quiet courtyard, so we were able to leave the window open a night and not run the air conditioning. Screens on the windows kept out mosquitoes.
Risposta di General Manager, il giorno 23 gen 2018
Dear guest,Thanks for your comments and appreciate your having taken time to share your experiences with us.The hotel is in great location and convenient for a tour of West Lake.Walking distance to West lake walking trails. a bus stop downstairs can bring you to a lot of tourist spots.Thank again for your support and look forward your next trip to Hangzhou!

10/10 Eccellente

Candi, Santa Rosa, California. USA

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
It's the little things that make a person smile.
I walked in to a plate of fresh fruit, a wonderful tea set with designer spring water and three different kinds of tea plus a gift packet of tea, bath salts next to an incredibly deep, reclining bathtub, and a mini-bar stocked with goodies. I enjoyed an amazing gin and tonic for free at the neighboring bar, The Mint Club. They have a map of Hangzhou plus tourist suggestions on a bulletin board in the business area. The breakfast choices were good. Very stylish and sweet. I would stay here again, for sure. :-)
Risposta di General Manager, il giorno 24 gen 2018
Dear guest,Thanks for your comments and appreciate your having taken time to share your experiences with us.The hotel is in great location and convenient for a tour of West Lake.Walking distance to West lake walking trails. a bus stop downstairs can bring you to a lot of tourist spots.Thank again for your support and look forward your next trip to Hangzhou!