This is probably the nicest hotel I have ever stayed in. The customer service provided by the staff was outstanding. From arrival drinks, information about Hanoi, the hotel, letting us borrow their laptop to check in, confirming our next hotel booking in Ho Chi Minh, a delicious buffet breakfast each morning and overall friendliness. They also organised a discounted private ride to the airport for us, let us use a room to freshen up for our 5.30pm flight after being out in the heat all day and to top it off gave us a departure gift of coffee on our way out. They all made it a fantastic stay. The room itself is nothing overly fancy but it is very nice, clean, has a good shower and nice interiors. I will definitely recommend this hotel to anyone travelling to Hanoi and if I come back, I will book in to stay there again.