Dear Susanna,It is really our pleasure to receive your valuable comments.Sure, our retreat is not for everyone’s taste, but the once loving nature, quiet and special mountainous experiences.As always we truly appreciate your comments and feedback, this helps us to maintain our high standards and ensure we not only meet but continue to exceed all guest expectations. On behalf of Melia Ba Vi Mountain retreat, please allow us to express our sincerest apologies for any inconvenience this might have caused you. We would definitely look into it in order to consummate you future stays.Once again, thank you for your continuous supports and we are all looking forward to your next visit.Please do contact us if we could be any of your assistance.Wish you a nice weekend!!Warm Regards,

Dear Andrea,Greetings from our Mountain Retreat! We truly appreciate you taking the time to share your experience during your recent stay at Melia Ba Vi Mountain Retreat. Our philosophy is centered around providing luxury that treads lightly and harmoniously with nature, and reading your feedback assures us that we are on the right path. We are delighted that our tranquil surroundings, and the hospitality of our staff have created lasting memories for you.We look forward to welcoming you back more memorable moments.

Dear Phuong, Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.Best regards,

Dear Mr. Duc Son Duong, Warmest greetings from Melia Bavi Mountain Retreat and we are very much appreciated that you have spent time to share your experience at our retreat. Melia Bavi is located 20km away from the town in a complete remote area so the guest could put aside the stress of city life and come back to nature. We are thrilled to learn that you have enjoyed our The Level Suite faciities and services, our historical surroundings and especially “the voice of the nature” in the stunning views of the mountain range. We believe that these experience cannot be described by words or expressed through pictures but has engraved into your memory. On behalf of the Retreat Management Team, I would also like to apologize for the security team's attitude and for any inconvenience this might have caused you. Our General Manager have worked with the Outsourced Security company to ensure they have a proper training to meet our Retreat's standard and better improvement. Thank you so much for bringing this to our attention. Wish you a Fantastic 2021 ahead and look forward to welcoming you back at soonest. Warmest Regards,

Dear valued guest, Thank you so much for leaving us such a lovely review. We are indeed located in a unique location with fantastic views all around. There is something truly magical about staying deep in the National Park even for us, we feel it daily. Once again, thank you for the kind words, we look forward to welcoming you back again Warmest regards and Best wishes,

Dear Suyeon, We really appreciate you taking the time out to share your experience at Melia Ba Vi Moutain Retreat. It was a pleasure having you recently at our retreat. As we constantly strive to improve our guests’ experience, we always appreciate hearing from our guests, including when comments help identify ways we can improve. Therefore, we welcome any comments you may have that you think will help us serve you even better in the future so please do feel free to contact us via email or phone at your convenience. Rest assured that the retreat management and staff will keep trying their best to better serve you all. Once again, we thank for your hearty support and look forward to having the opportunity to have you back again very soon. Kind regards,

Dear Mr. Beon, Thank you so much for your lovely review! We really appreciate you taking the time out to share your experience at Melia Ba Vi Mountain Retreat. We happy to learn that you have an enjoyable stay with us and I will proudly share and celebrate this feedback with our team. That will definitely make our day! Again, we appreciate that you wrote us such a terrific review and we look forward to welcoming you back for your next visit. Best regards,

Dear valued guest, We truly appreciate you taking the time to share a review of your recent stay with Melia Ba Vi Retreat. As we constantly strive to improve our guests’ experience, we always appreciate hearing from our guests, including when comments help identify ways we can improve. Therefore, we welcome any comments you may have that you think will help us serve you even better in the future so please do feel free to contact us via email or phone at your convenience. Rest assured that the retreat management and staff will keep trying their best to better serve you all. Once again, we thank for your hearty support and look forward to having the opportunity to have you back again very soon. Best regards,

Dear Hana, We are so proud reading your kind complimentary extended to our service. Thank you for trusting us for your stay this time in Ba Vi. It's great to know that our facilities and services have exceeded your expectation. We feel so motivated and would like to try our best to continue the good work to bring more of the memorable stays to our beloved guests.We sincerely hope to have the opportunity to welcome you back again. Warm regards and best wishes,

Thank you so much for staying with us. We appreciate your review and hope to welcome you back soon. Best Regards, The Retreat Management

Dear Valued Guest, Thank you so much for staying with us and taking time to give us your feedback. We are so sorry to hear that you were not satisfied with our food. Actually, our hotel and chef is working to change menu to make it more attractive to foreigners. Please accept our apology and give us another change to serve you back in the future to see those changes. Best Regards, The Retreat Management

Dear valued Guest, Greetings from Melia Ba Vi Mountain Retreat! Thank you for staying with us. I would like to apologize about the shower condition, I have shared to related department and take an action immediately. Hope we have a chance to welcome you again. Sincerely yours, The Retreat Management

Dear C P M Hoang, Thank you so much for choosing Melia Ba Vi Mountain Retreat for your recent stay. We want to apologize for your inconvenience during staying with us. We sincerely feel sorry that our services didn’t meet your expectation. Our staff always try hard to make guests feel comfortable but this time it seems like we failed to fulfill yours satisfaction. Your case is passed to related departments, especially F&B, and Recreation for their reference. To prevent re-occurrences, all Departments are also working to improve services by checking and thinking new activities to touch guests' feelings. Once again, we are so sorry for letting this issue happened to you, Hope we will have another chance to welcome you back to see the improvements we have enhanced our guest experience. Kind Regards, The Retreat Management

Dear Luiza, It is our pleasure to received you and thank you for choosing us during your stay in Ba Vi Hanoi. I am happy to heard that you appreciated our facilities, location and especially our heated infinity pool. We work hard to deliver an exceptional guest experience, and it is apparent in this case, we have fallen short of your expectations. For which we apologies for the inconvenience it has caused during your check out time and our staff member contacted you via email to informed that has missing bill and late post in the system, this is an error from our hotel system and we absolutely shall not be allowed to request any late charge from you. Your feedback is essential in helping us improve our services and please be assured that your comments have been shared with our senior management to ensure that your concerns are addressed with our teams for further improvement, who continually strive to create seamless and positive experiences for our guests. We would therefore like to welcome you back to see how these improvements have enhanced our guest experience. Sincerely yours, The Retreat Management

Dear Valued guest, Thank you so much for taking time to give us such a valuable feedback. We are happy to know that you're satisfied with Housekeeping department. Please accept our apologies as your stay was not as you expected. May we take this opportunity to let you know that all feedback is gratefully received since it enables us to be attentive to all the needs of our guests and to continuously improve our service standards. We hope that you will be able to look at your experience as an isolated incident and that you will give us an opportunity to reassure you of our commitment to serve you properly and to make amended during a future visit. Thank you once again and wish you have a nice day. Best Regards, The Retreat Management

Dear Kevin, Thank you so much for your feedback. We believe that you had a great time with us. We can't wait to welcome you back to Melia Ba Vi Mountain Retreat soon in your next trip. Best Regards, The Retreat Management

Dear Valued Guests, Thank you so much for taking time to give us such a nice feedback on Expedia, We are so happy to know that you had great experiences with Melia Ba Vi Mountain Retreat. Hope to welcome you back so we will have chance to serve you in the near future, Kinds Regards, The Retreat Management

Dear Valued Guests, Thank you so much for rate us this great points, We are so grateful that you choose Melia Ba Vi Mountain Retreat for your recent stay. We promise to serve you better in your next time. Wish you all the best. Kind Regards, The Retreat Management

Dear applejuice124, First of all I would like to thank you for having chosen Meliá Ba Vi Mountain Retreat and for taking your time to give us your feedback. I am very pleased to hear that our Facilities and staff made your stay pleasant. I truly appreciate your kind words and will definitely share your commendations with the whole team. It is our pleasure to have you and we look forward to welcome you again! Best regards, The Retreat Management

Dear HuongPhan, Thank you so much for the valuable feedback and for choosing Melia Ba Vi Mountain Retreat. We are proud to know that you satisfied to the facilities and services provided. I have shared to the whole team. Thank you once again and we wish you a great time! We are looking forward to receive you again in the near future. Kind regards, The Retreat Management

Dear valued Guest, Thank you very much for choosing Melia Ba Vi Mountain Retreat and for taking the time to shared your experience with us. We are happy to know that you like the location and appreciated our staff attitude. I would like to apologize about the toilet condition, I have shared to related department and take an action immediately. Hope we have a chance to welcome you again. Best wishes, The Management

Dear Ramon, Greetings from Melia Ba Vi Mountain Retreat! Thank you for having chosen us as well as for spending your time to write your feedback on booking.com. We were pleased to read you liked the beautiful Retreat, but were sorry to hear there some issues during your stay. Please rest assured we have addressed this with the Related Department involve to ensure we improve on this aspect of our guest’s facilities. We would therefore like to welcome you back to see how these improvements have enhanced our guest experience. Sincerely yours, The Management

Dear Anonymous, Thanks for your review. We are so delighted to know our service meets your expectation. Look forward to welcoming you back soon.