Dear Anna, Thank you for staying at Cresta Lodge Harare. We were honoured to have you as our guest. We appreciate your feedback on areas needing improvement and sincerely apologise for the inconvenience caused during your stay. Kind regards Palesa Kungoane Online Administrator Cresta Lodge Harare

Dear Natasha,We want to give you a home away from home. Your preferences and feedback are very valued by us, and we sincerely appreciate it.Kind Regards,Guest Relations Officer

Dear Amy,We appreciate the feedback you provided. We apologize for the disappointing experience you had. The incident was unusual, and moving forward, we will do better. We can promise you that we are doing refresher courses and trainings, and we would sincerely appreciate the opportunity to make things right if you would give us another chance. Your feedback enables us to improve. Our management team will keep a viable interaction to maintain efficiency and professionalism for your comfort.We hope to see you at Cresta Lodge Harare again soon!Kind Regards,Guest Relations Officer

Dear ArnoldThank you for the review. Looking forward to hosting you again soonKind RegardsNyasha

Dear ArnoldThank you for staying with us. Looking forward to hosting you againKind RegardsNyasha

Dear CaroleThank you for your rating. We value your feedback as it helps us improve our offering. Could not help but notice that the rating was lower than expected. Are there any areas that you feel e need to improve? Looking forward to hearing from you.Kind RegardsNyasha

Dear ArnoldThank you for your rating. Looking forward to hosting you again.Kind RegardsNyasha

Dear KeithThank you for your review. We have taken note of the maintenance notice to our valued guestsLooking forward to hosting you againKind Regards

Good Day, We always appreciate hearing feedback about the experience that we provide, and your comments have been taken to heart. We regret any inconvenience you experienced during your stay on behalf of Cresta Lodge management and staff. We strive to provide a positive experience for all of our customers, and we are disappointed when we fall short. We will use the feedback to improve and prevent this from happening again. We regret to learn that your experience was less than satisfactory. Please contact us at gro@lodge.cresta.co.zw if you would like to discuss and explore your feedback further. We hope to see you at Cresta Lodge Harare again soon! Kind Regards Paidamoyo Murisa Guest Relations Officer

Thank you for taking the time to complete the survey about your stay at Cresta Lodge Harare. We always appreciate hearing feedback about the experience that we provide, and your comments have been taken to heart. We work hard to meet expectations like yours, and we are happy to hear your expectations were met. We hope to see you at Cresta Lodge Harare again soon! Kind regards,

Good day, Thank you so much for your feedback, we really appreciate it. We have taken note of the doors and we will definitely improve on that, we hope to see you again soon.

Good Day, We take note of the fact that part of your experience was negative and we sincerely apologize for the the inconvinience caused. We will address all the raised issues and make improvements. We take pleasure in welcoming you back to Cresta Lodge and we will extend a favorable discount for you to enable you to review the progress made. We hope to see you at Cresta Lodge Harare again soon!

Dear Kelvin, It warms our hearts to hear such amazing feedback! Thank you for taking the time to share your experience with us. We are over the moon to hear that you were happy and your expectations were met. See you soon on your next visit.

Dear Stephina, Thank you for taking time to give us your feedback. We are happy to know that you enjoyed your stay with us at Cresta Lodge Hotel. Exceeding your expectations is what we strive for. Looking forward to hosting you again on your next visit. Kind Regards,

Dear Malgorzata, Thank you for choosing Cresta Lodge Harare as your Hotel of choice. We always appreciate hearing feedback about the experience that we provide, and your comments have been taken to heart. We are delighted that you enjoyed your stay and we thank you for your feedback. We hope to see you at Cresta Lodge Harare again soon! Kind regards, Amanda Gomo Guest Relations Officer Cresta Lodge Harare

Dear Jeremy, Thank you for taking the time to review your stay. However, we are sorry that your experience with our breakfast and your check in process did not meet your expectations. Nevertheless, we thank you for providing us with feedback as we are working to make improvements to provide an exceptional experience to our guests. We have addressed your concerns with our team and do hope for the opportunity to welcome you back again for an improved experience. We hope to see you at Cresta Lodge Harare again soon! Kind regards,

We appreciate your positive sentiment. We are happy you found our premises beautiful. We are continuously improving to keep our service top notch and memorable. Please call again and do not hesitate giving us more feedback.

We appreciate your high rating. We value your feedback, it is through such that we are motivated to continuously improve and continue providing the best service. We hope to see you again in the near future.

Thank you so much for your positive feedback. It is motivating to hear you say we are an American style Hotel. We hope to see you again in the near future.

Thanks for staying with us. We appreciate your feedback!

Thanks for staying with us. We appreciate your feedback!

Thank you for choosing to stay with us. Cresta Lodge was designed to give guests a balcony that brings the gardens and nature closer to each room. We look forward to hosting you on your next trip to Harare.

Thank you for your feedback, we are working on improving our dinner offering to match breakfast.

Thank you for your feedback we are geared to maintain the environment as you desire for your future stays with us.

Your experience was contrary to our motto "where one smile starts another" Management has taken corrective action.

Thank you for your feedback

Thank you for your compliment, we shall continue to keep the property as you like it.

Your comments about your stay are much appreciated, the recent rains have made the surroundings even better for your enjoyment.

Dear Mr Alberto, It was an honour hosting you at our hotel Thank you so much for your feedback, we are glad to advise that a pre-authorisation to your credit card can be done at check in for incidentals then charge bills to your room account. We are sincerely apologising for the inconvenience this may have caused, we will ensure guest orientation is done to all our guests. Thank you once again for choosing Cresta Lodge Harare. Kind Regards Udzaishe Mapfumo

Dear Fiona, Thank you for choosing Cresta Lodge Harare. We were delighted to have you as our guest. We look forward to your next visit. Kind regards Palesa Kungoane Online Administrator Cresta Lodge Harare

Dear Anonymous, Thank you for choosing Cresta Lodge Harare. We were honoured to have you as our guest. We appreciate your feedback on areas needing attention and sincerely apologize for any inconvenience caused during your stay. Kind regards Palesa Kungoane Online Administrator Cresta Lodge Harare