Hotel per famiglie a Helengeli

"Overall, we had a great time and all staff members (with the exception of those at Front Desk) were exceptionally kind & professional. Front Desk was once again a complete disaster. This was my third visit to Summer Island, yet the first thing they asked me was to settle my bill for the Christmas Gala Dinner (150 USD/person). At the same time, they failed to inform us about the food & drink credit included in our stay. Only when I specifically asked about it was when they said something about it. Front Desk staff is overly focused on payment collection, which creates an unpleasant atmosphere and undermines the sense of Trust(!) they claim to have toward their “Valued Guests”. They also neglected to inform us about the wine & cheese tasting organised for returning guests. Obviously, they do not even know who their returning guests are. We only discovered the tasting event by chance since Avi Bar staff remembered us from last year. There seem to be too many staff members at Front Desk without clear roles and responsibilities. Their English language skills is limited, and interaction often feels scripted and repetitive, hardly what one expects from a fine island resort. Just like last year, the mandatory Christmas Gala Dinner was a rip-off. To make matters worse, some guest (e.g. in room 273), became seriously ill for several days after the Gala Dinner. This is completely unacceptable! My final remark is that compared to last year prices have increased, yet quality has declined!"

"Innamorato della struttura, del personale, delle camere, dei servizi. Non a remo po tutto scengliere meglio per la nostra luna di miele "