It was our anniversary trip, never stayed here before but looked nice and on the lake. Staff was friendly. It was the end of July and HOT! We got there Monday late afternoon and didn't take a shower since we had one before went. I tried to shower the next morning but no hot water. We told the front desk and when we got back to our room it was late and was told it was fixed. My husband went to take a shower and there was no cold water! We told the front desk. It never got fixed. We asked for a partial refund since we were not able to take a shower at all in the hottttt summer, and left messages, talked to the manager and still nothing. Not very good communication and I told them if they made this right with us we would be back but so far NOTHING. We stayed July 24, 25, 26, checked out the 27th. Today is August 6 and no word at all from them.