Heritage Bank Center: Tour e Visite Guidate

Really lovely hotel in a good location. Good breakfast too. The highlight was the staff - all so lovely and friendly.

Hotel was packed on a Saturday night and Sunday breakfast service was terrible- they ran out of food, plates, coffee, silverware, etc. Monday breakfast was better but food was average and oatmeal burnt. Room was rundown - tile in bathroom broken, bath gel shower container was empty, ice bucket was damaged, water glass was dirty! Rug stained in various areas. I requested that the room be cleaned - we did get clean towels but trash was not emptied, bath gel was not filled, glass was not cleaned, coffee was not replenished. I happened to take the stairs between floors and found a dead cockroach on the stairs. Hotel was certainly not worth the premium price we paid for a Saturday night!