Heritage Lake: Tour e Visite Guidate

This was the worst hotel experience I’ve ever had. I booked a non-smoking room through Expedia, but it reeked of cigarette smoke and was extremely hot. I asked for another room, but the replacement had cigarette burns on the sheets, hair in the shower and on the bedding, ripped and broken furniture, and torn, filthy walls. When I tried to sleep, fleas were jumping on my face and phone. I turned on my flashlight and saw dog hair everywhere. Appalled, I packed up and returned to the front desk. I was told there would be no refund and that I was lying about the bugs. The manager/owner was extremely rude. I remained calm and polite the entire time, yet I’ve never felt more disrespected during a hotel stay. When I showed her a flea I had killed and another bug, she accused me of bringing the bugs into the room. It was beyond ridiculous. I would never stay here again. I was denied a refund for the unsanitary conditions and ended up sleeping in my vehicle. The room was terrible, and the service was even worse. I wish they had simply admitted fault and refunded me — I wouldn’t have written this review otherwise. I have never left a hotel or motel review in my life, but this experience needs to be shared so others aren’t treated the same way.

Very. Clean did not like channels. Tv company