Dear Anne, Thank you for your recent stay, taking the time to leave your feedback and I apologise our offering has not met your expectations. I realise our building is not so-called standard hotel style accommodation. It was built in 1846, is heritage listed, and still retains its charm that so many of our guests love. Whilst we do not have 24 hour reception, our opening hours are from 7am - 7:30pm and outside of these hours a duty manager can assist you with any enquiry. Again, I apologise that our offering has not met your expectations I hope you can give us another opportunity.Take care,

Dear Charmain, Thank you for your recent stay and taking the time to leave such extensive feedback. I was pleased to read that you enjoyed your stay and would happily return on your next visit. It was a pleasure to host you for your time in Hobart and we hope to see you again soon!Take care