Vacanze a Hollywood Dell

Hotel centrale con 2 fermate della metropolitana a solo 1 isolato di distanza, Union station ad 1 fermata di distanza e a 3 da crypto park. Central market a 5 minuti a piedi di distanza e centro a 10 minuti. Hotel un poco datato esternamente ma dentro pulitissimo, ben tenuto, con personale efficiente e cortese. Presenza di distributori di acqua e ghiaccio gratuiti ad ogni piano, Internet molto veloce, ben funzionante ovunque gratuitamente. Camera sufficientemente spaziosa, pulita quotidianamente. Bagno pulito e sufficientemente spazioso. Vetri delle finestre molto sporchi, ma solo esternamente. Unica pecca, il condizionatore a parte molto rumoroso.

I called hotel on Tueaday, Sep 8, becauseI could get there only early morning - Sep 13 by 7 am Knowing, that check in is 3 pm, I inquired, if hotel can accompdate me that early - as an exception The staff member said it won't be a problem- at which pointI asked to notate my file for this special request Upon arrival on Sep 13 by 7am, I found out, that they cannot give me a room, as it was promised. The door was locked and receptionist won't even let me inside to talk with her I had to talk being on the noisy street trying to understand her poor English. I asked about the courtesy of, at least, leaving my luggage at the hotel, which is customary for the hotels Answer was - " No" So there I was stock at 7 am in the morning, with luggage - no car -I was dropped at the hotel by friends,who couldn't stay I had to order Uber to get to my church, which was closed at that early time - with all my luggage and stay near church gate for 2 hours intil it was open - and I am 72 years old, so that experience, which would be difficult for younger people, was very hard on me I came back by 2 pm, still had tosit in the lobbyfor one hour, even though ny that time there should be a room cleaned already by that time Needless to say, when I was checked in and came to my room - it wasn't ready - the maid was still in it cleaning If the hotel is that strict with check in at 3 pm, then rooms s/b clean by 3 pm It is poor management - only one maid was working on the floor My day was totally ruined

I was wishing a more smiling check in.

Tutto perfetto ad eccezione della gestione elettronica delle luci e della tenda. Il sistema di controllo delle luci non è facilissimo da comprendere mentre quello della tenda non funzionava ma e' stato prontamente aggiustato nel momento in cui abiamo segnalato il problema