Solarium

Recensioni per Hilton Houston Plaza/Medical Center

3.5 out of 5
Hilton Houston Plaza/Medical Center
6633 Travis St, Houston, TX

Recensioni

8,0

Ottimo

Valutazione di 10 - Eccellente. 487 su 1000 recensioni" "
Valutazione di 8 - Buono. 251 su 1000 recensioni" "
Valutazione di 6 - Soddisfacente. 107 su 1000 recensioni" "
Valutazione di 4 - Scarso. 79 su 1000 recensioni" "
Valutazione di 2 - Terribile. 76 su 1000 recensioni" "

8,6/10

Pulizia

8,6/10

Personale e servizio

8,0/10

Servizi

8,2/10

Condizioni e dotazioni della struttura

8,4/10

Ecosostenibilità

Recensioni

10/10 Eccellente

donald

Mi è piaciuto: Servizi
Great
Soggiorno di 1 notte a maggio 2024

6/10 Soddisfacente

Dennis

Viaggio di coppia, Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi
The A/C was not working properly or a poor design being a construction manager I have seen this in the past. Worked okay during the night but the daytime was hot but due to one night stay we did not complain.
Soggiorno di 1 notte a maggio 2024

4/10 Scarso

Stephen

When I got to my first room the AC, toilet and shower did not work properly. I was given a suite instead with no charge but it smelt like cigarette smoke. The third room I was given had a leak and part of the floor was wet. The AC did not function correctly in this room either. Our only compensation was one night of parking waived and free breakfast the next morning which I did not get to partake in because I left the next morning. I do not plan to stay at this facility again.
Soggiorno di 2 notti a maggio 2024
Risposta di Customer Service, il giorno 13 mag 2024
Stephen, thank you for sharing your experience. It's truly disappointing to hear of the difficulties with the room fixtures and subsequent room relocations. These are certainly not the level of service we strive for. The compensation offered does seem appropriate under such circumstances, but we respect your opinion. Based on your feedback, improvements are certainly needed and appreciated. We regret to hear that you wouldn't consider us for future stays; however, we want you to know that your insights are valued and will aid us in developing a better guest experience moving forward.

2/10 Terribile

Jordan

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 4 notti a maggio 2024
Risposta di Customer Service, il giorno 12 mag 2024
Jordan, we regret to hear that your experience didn't meet your expectations. Despite the lack of specific details about the issues you faced, we are committed to improving our services. We hope you consider giving us another opportunity to serve you better in the future.

10/10 Eccellente

Holly

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The lobby and room were very nice, the staff is friendly, it is walkable to Rice University and Rice Village and the Med Center, it's off the main drag a block so it's quiet, I like that they have a coffee and snack bar in the lobby, and I like they have a rooftop patio with chairs and sofas and firepits and a pool.
Soggiorno di 3 notti ad aprile 2024
Risposta di Customer Service, il giorno 8 mag 2024
Holly, it's exceptional to hear that the Hilton Houston Plaza/Medical Center was able to meet your needs so beautifully. We are grateful that you found our lobby, guest rooms and the on-site amenities to your satisfaction. It's important to us that our location serves our guests well and we're delighted it was convenient for your visit to Rice University and the Med Center. Our team members appreciate your kind words and the patio area is indeed a guest favorite. Thank you for choosing us for your Houston visit, we warmly look forward to your potential future stays.

8/10 Buono

Roy

Viaggio di lavoro
Mi è piaciuto: Servizi
Looks good
Soggiorno di 1 notte a maggio 2024
Risposta di Customer Service, il giorno 7 mag 2024
Roy, it's great to hear that you had a good impression of the Hilton Houston Plaza/Medical Center. We hope to welcome you back soon to further enhance your experience.

2/10 Terribile

Odalys

Non mi è piaciuto: Condizioni e dotazioni della struttura
Property was unsafe our vehicle got broken into
Soggiorno di 4 notti ad aprile 2024
Risposta di Customer Service, il giorno 7 mag 2024
Odalys, we're truly sorry to hear about the unfortunate event involving your vehicle. Guest safety is of utmost concern to us, and such incidents are not reflective of the usual experience at this location. We appreciate you bringing this to our attention, and we're taking immediate steps to address the situation.

10/10 Eccellente

Edmundo, Hebbronville

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Close to where we needed to go, within walking distance
Soggiorno di 1 notte a maggio 2024
Risposta di Customer Service, il giorno 4 mag 2024
Edmundo, it's great to hear that Hilton Houston Plaza/Medical Center's location was convenient for your needs. We're pleased that our proximity to your points of interest enhanced your stay. We look forward to welcoming you back next time you're in Houston.

10/10 Eccellente

Jamel

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 4 mag 2024
Jamel, it's great to know you had a high-quality stay at Hilton Houston Plaza/Medical Center. Your support means the world to our team members. On your next visit, we aim to provide an even better experience. Thank you for your review!

8/10 Buono

Charles

Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Convenient area, quiet
Soggiorno di 1 notte a marzo 2023

2/10 Terribile

david

The Hilton at 6033 travis Houston, was booked because of early morning surgery. Now there is an even with loud music on floor below for a city council member birthday with what cpuld be questionable guests. . manager, cant move my room and this rave music is going on until 10pm. This is unacceptable for Hilton and a dissatisfied customer.
Soggiorno di 1 notte a marzo 2023
Risposta di Customer Service, il giorno 3 mag 2024
David, we recognize your sentiment regarding the noise during your stay with us. We aim to ensure a peaceful environment and it's disappointing to hear that we fell short. While room transfers depend on availability, we strive to address any inconveniences immediately. Please know your comments will be shared with our team to further imporve guest experience. We hope for another chance to earn your trust in future stays.

10/10 Eccellente

Madelyn

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
This hotel was very convenient for me because it was just beside the hospital were i had my appointment
Soggiorno di 2 notti ad aprile 2024
Risposta di Customer Service, il giorno 3 mag 2024
Madelyn, it's wonderful to hear that the location of Hilton Houston Plaza/Medical Center was perfectly suited to your needs, providing you with easy access to your appointments. Ensuring convenience for our valued guests is always a priority. We hope to welcome you back, should your travels bring you back to the area.

10/10 Eccellente

Miguel

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 3 mag 2024
Miguel, thank you for your outstanding rating of Hilton Houston Plaza/Medical Center. It's great to hear that your experience with us met your expectations. We're enthusiastic about welcoming you back in the future.

8/10 Buono

Dora

Viaggio di lavoro
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
N/a
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 2 mag 2024
Dora, it seems like your stay with us at Hilton Houston Plaza/Medical Center left quite an impression, even if expressed in brief terms. We certainly hope we met your expectations and look forward to welcoming you back in the future. We value your feedback, and your return visit would be the highest compliment.

6/10 Soddisfacente

Julian

Viaggio di coppia
Mi è piaciuto: Pulizia
Non mi è piaciuto: Condizioni e dotazioni della struttura
The door hinge on the closet was stuck i had to use alot of force to open it and the toilet wouldnt fill up it would just constantly drain itself and it eould be loud and on top of that the stains on the bed sheet were unbelievable.
Soggiorno di 2 notti ad aprile 2024
Risposta di Customer Service, il giorno 30 apr 2024
Julian, it's regrettable to learn about the inconveniences you faced during your stay. Concerns with room fixtures should not have been an issue and cleanliness is high on our priority list. Please rest assured that your points have been taken on board for evaluation and remediation. Your feedback is vital for us to keep improving and providing better experiences. We hope to have another chance to serve you better in the future.

10/10 Eccellente

Colleen

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Great hotel
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 1 mag 2024
Colleen, thank you for sharing your positive experiences at the Hilton Houston Plaza/Medical Center. We're delighted to hear that you considered our property to be excellent. We hope to welcome you back in your future travels.

10/10 Eccellente

Lise

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
A bit rundown, not much to do within walking distance
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 30 apr 2024
Lise, we appreciate your feedback. We understand that you might have desired more local attractions. Despite that, we're glad you chose to stay with us at Hilton Houston Plaza/Medical Center. We strive to ensure our establishment's excellence and comfort, and we hope to welcome you back in the future.

10/10 Eccellente

Christopher

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Decent for its price
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 30 apr 2024
Christopher, thank you for considering the Hilton Houston Plaza/Medical Center good value for its rate. We are always working to make sure our guests receive the best experience. Looking forward to welcoming you back again.

10/10 Eccellente

todd norman

Mi è piaciuto: Pulizia e personale e servizio
Property is a bit aged
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 30 apr 2024
Todd, it's great to hear that you were able to experience the timeless charm of Hilton Houston Plaza/Medical Center. We're continually working on updates to enhance the overall guest experience. Thank you and we look forward to your next visit.

8/10 Buono

Roy

Mi è piaciuto: Condizioni e dotazioni della struttura
Shuttle service is excellent
Soggiorno di 2 notti ad aprile 2024
Risposta di Customer Service, il giorno 28 apr 2024
Roy, we're glad to hear your feedback about our shuttle service at Hilton Houston Plaza/Medical Center. It's crucial to us that guests experience top-tier services during their stays. We hope to welcome you back in the future for another great stay. Safe travels!

10/10 Eccellente

Michael

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 29 apr 2024
Michael, it is wonderful to know that your stay at Hilton Houston Plaza/Medical Center lived up to expectations. We're delighted you had a five-star experience and look forward to welcoming you back soon. Thank you for choosing us for your visit!

4/10 Scarso

Nicholas

Mi è piaciuto: Pulizia
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
.
Soggiorno di 1 notte a marzo 2024
Risposta di Customer Service, il giorno 28 apr 2024
Nicholas, thank you for leaving a review. We are sorry to hear that your experience didn't meet your expectations. Our goal is to ensure all our guests enjoy their time with us and we are committed to making continuous improvements for a better stay next time.

10/10 Eccellente

Rolando

Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 30 apr 2024
Rolando, thank you for choosing Hilton Houston Plaza/Medical Center! We're thrilled to see your rating and are very grateful for your support. It’s our pleasure to deliver an exceptional experience, and we're looking forward to welcoming you back again.

10/10 Eccellente

Reina, austin

Viaggio di coppia, Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Stay was great. It was in and out since we were there for Medical appointments.
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 26 apr 2024
Reina, we're thrilled to hear that your stay at Hilton Houston Plaza/Medical Center matched your needs perfectly, especially during your medical appointments. We aim to provide a stress-free experience in all aspects and your feedback validates our commitment to excellent guest experiences. We look forward to welcoming you back during your future visits to the city.

10/10 Eccellente

Roy

Viaggio di lavoro
Mi è piaciuto: Servizi
Parking
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 26 apr 2024
Roy, it's wonderful to hear you found the parking at Hilton Houston Plaza/Medical Center satisfactory. We strive to make every aspect of our guests' stay convenient. Thank you for sharing your experience, and we look forward to welcoming you back.

10/10 Eccellente

Terrance

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 5 mag 2024
Terrance, thank you for choosing Hilton Houston Plaza/Medical Center. We're delighted to see that you had an enjoyable experience. We value your support and are looking forward to welcoming you back to the hotel in the future.

8/10 Buono

Terri

Viaggio di gruppo, Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very close to what I needed in Houston.
Soggiorno di 2 notti ad aprile 2024
Risposta di Customer Service, il giorno 21 apr 2024
Terri, it's great to hear that the Hilton Houston Plaza/Medical Center's prime location was convenient for your needs in Houston. We aim to provide great convenience to all our guests. Thanks for sharing your positive experience!

8/10 Buono

Greg

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 17 apr 2024
Greg, thank you for choosing Hilton Houston Plaza/Medical Center and for your positive rating on Expedia. It's encouraging to know that your experience with us met your expectations. We hope your travels bring you back our way soon, for another comfortable and hassle-free stay!

8/10 Buono

Regina

Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 5 mag 2024
Regina, thank you for choosing the Hilton Houston Plaza/Medical Center. It's wonderful to see that you had a delightful stay with us though you didn't share specific details. Should you wish to provide more feedback, feel more than welcome to contact us directly. We can't wait to welcome you back on your next visit to Houston.

10/10 Eccellente

Leticia

Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 4 mag 2024
Leticia, thank you for your perfect score on Expedia! It's wonderful to know you had a top-notch experience at Hilton Houston Plaza/Medical Center. Our dedicated team members strive to provide all our guests with exceptional service and we're thrilled to see that reflected in your rating. We can't wait to welcome you back on your future visits to Houston!

2/10 Terribile

Tamara

Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 4 mag 2024
Tamara, it's disheartening to hear that your recent visit might not have met your expectations. The team always strives to offer superior service and experiences to every guest and we apologize for falling short this instance. We value your feedback and will endeavor to enhance our guest's experiences based on it.

8/10 Buono

Gail

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The excellent transportation.
Soggiorno di 4 notti ad aprile 2024
Risposta di Customer Service, il giorno 14 apr 2024
Gail, it's wonderful to hear that the transportation services at the Hilton Houston Plaza/Medical Center contributed to your favorable experience. We always strive to accommodate our guests in the best way possible. We look forward to your next visit with us.

8/10 Buono

Kathleen

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
If the suite I stayed in had a microwave, it would be perfect!
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 11 apr 2024
Kathleen, thank you for choosing Hilton Houston Plaza/Medical Center for your stay. We appreciate your feedback and take note of your suggestion regarding a microwave in the suite. We strive to provide the best amenities for our guests and always value their input. See you on your next visit.

6/10 Soddisfacente

Jesselyn

Viaggio di lavoro, Viaggio con la famiglia
Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
The parking costs extra and is very inconvenient. No paid for breakfast.
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 11 apr 2024
Jesselyn, thank you for taking the time to share your thoughts. We understand how important convenience and values for amenities like parking and breakfast are. Our policies related to additional services aim to provide options for guests with different needs. We appreciate your feedback and continue to work on improving our guest experience. We hope to welcome you back in the future.

8/10 Buono

LUIS CARLOS PELAEZ

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
TODO ESTA BIEN; PERO EL UNICO DETALLE ES QUE TE COBRAN 20 DOLARES DIARIOS DE ESTACIONAMIENTO, CREO QUE DEBERIA DE ESTAR INCLUIDO
Soggiorno di 2 notti a marzo 2024
Risposta di Customer Service, il giorno 10 apr 2024
Luis, gracias por compartir tu experiencia en Hilton Houston Plaza/Medical Center. Es alentador saber que encontraste todo bien. En cuanto a su nota sobre los cargos de estacionamiento, nuestro objetivo es ofrecer precios competitivos garantizando calidad y seguridad. Sus comentarios serán considerados al evaluar nuestros servicios. Esperamos tener la oportunidad de darle la bienvenida nuevamente.

6/10 Soddisfacente

Mitchell, Baton Rouge

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
It was ok
Soggiorno di 2 notti ad aprile 2024
Risposta di Customer Service, il giorno 8 apr 2024
Mitchell, thank you for sharing your experience. It appears that your stay was satisfactory but may not have met all your expectations. Your feedback is appreciated and will be taken into account to improve the overall guest experience. We hope you'll consider giving us another chance to exceed your expectations in the future.

10/10 Eccellente

Leann

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I like everything
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 8 apr 2024
Leann, it's wonderful to hear such positive feedback about your experience at Hilton Houston Plaza/Medical Center. We truly appreciate your kind words and your support. It would be an absolute pleasure to welcome you back on your next visit to Houston. Safe travels!

8/10 Buono

Renee

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Rooms were clean, staff was respectful, helpful. I didn't care for the parking. I'm not use to parking garages , paying for parking.
Soggiorno di 3 notti a marzo 2024
Risposta di Customer Service, il giorno 8 apr 2024
Renee, it's reassuring to hear that you found our rooms at Hilton Houston Plaza/Medical Center to be clean and our team members respectful and helpful. Your comfort is our top priority. However, we acknowledge your concerns about the parking situation. We aim to provide various options for the convenience of our guests and understand parking garages may not be a preferred choice for everyone. Your feedback is appreciated as it aids us in improving the overall guest experience. We anticipate your return.

6/10 Soddisfacente

Jesicka

Viaggio di coppia
Mi è piaciuto: Personale e servizio e servizi
Thank you for having us! It was a nice staycation. The only problem I have is there were a lot of broken items in our room. I didn’t change rooms because we were only staying one night, but for the future, please be sure everything is up to par before placing someone in a room. The table in the living room of the suite was broken, the sinks were stopped up, one of the laps in the corner of the bedroom was broken and the pieces were sitting in the chair. The room it’s self was nice besides these minor inconveniences.
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 8 apr 2024
Jesicka, it's pleasing to know you enjoyed your staycation, and we value your feedback. The issue you had with some items in your room certainly isn't reflective of our standards, and we duly note your suggestions for improvement. We're committed to providing our guests with a superior, well-maintained environment, and we'll definitely focus more on this area. Despite the minor inconveniences you encountered, we're delighted you found the room to be nice overall. It is our hope to welcome you back in the future. Thank you for choosing Hilton Houston Plaza/Medical Center.

2/10 Terribile

Jonathan

Soggiorno di 1 notte a marzo 2024
Risposta di Customer Service, il giorno 28 apr 2024
Jonathan, we're truly sorry to learn that you did not have a satisfying experience. As your feedback is valuable in our pursuit of excellence, we would be appreciative if you could share more specific details about your stay. This way we may understand and address any aspects needing improvement. We genuinely hope to have the opportunity for another chance to provide you with an improved experience.

10/10 Eccellente

Karen

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
I took some lovely walks to Rice University some charming side streets.
Soggiorno di 4 notti ad aprile 2024
Risposta di Customer Service, il giorno 8 apr 2024
Karen, it's wonderful to hear that you enjoyed some pleasant strolls to Rice University and the surrounding areas during your stay at Hilton Houston Plaza/Medical Center. We are thrilled that the charm of the local vicinity added value to your stay with us. We look forward to welcoming you back on your next visit.

6/10 Soddisfacente

Natashia Monique

Mi è piaciuto: Personale e servizio
Soggiorno di 3 notti ad aprile 2024
Risposta di Customer Service, il giorno 8 apr 2024
Natashia, thank you for sharing your rating. We notice that your stay might not have been perfect. We continuously strive for improvement and would appreciate if you could share more specific feedback. We hope we can serve you again and provide a better experience.

10/10 Eccellente

Bridgett

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Enjoyed the stay.
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 7 apr 2024
Bridgett, it's fantastic to hear that you enjoyed your stay at the Hilton Houston Plaza/Medical Center. We strive to make each guest's experience memorable. We're looking forward to welcoming you back in the future.

8/10 Buono

Suzette

Viaggio di lavoro
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Non mi è piaciuto: Personale e servizio
Went to the front desk after calling multiple times with no answer to request a toothbrush sine I left mine. They said they would bring it to my room. I waited over an hour with no result. I tried calling the front desk again with no answer. I called the 800 number and later the staff called and asked what I needed. The clerk was very rude when I asked for a tooth brush and tooth paste. She acted very angry when she brought it too me. This is not the kind of service I am used to at any Hilton Hotel. I was disappointed with the service. Also, I only had a shear curtain over my window which did not block the sunlight in the morning
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 6 apr 2024
Suzette, we're sorry to hear about the challenges you experienced regarding the necessary delivery of personal items and the interaction with our team members. We take pride in providing dedicated assistance and could have demonstrated this better during your stay. Similarly, we acknowledge the necessity for optimal room darkness for a good night's sleep. We value your feedback as it helps us improve and we will pass on your comments to our team for consideration. We aspire to deliver an improved experience on your next visit.

8/10 Buono

Anthony

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 3 notti a marzo 2024
Risposta di Customer Service, il giorno 7 apr 2024
Anthony, thank you for choosing the Hilton Houston Plaza/Medical Center and the positive rating you awarded us. We are eager to continually improve. We hope to welcome you back again soon.

10/10 Eccellente

Chad

Viaggio di coppia, Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nice and quiet as well as very close to the hospital district.
Soggiorno di 1 notte a marzo 2024
Risposta di Customer Service, il giorno 4 apr 2024
Chad, it's pleasing to note your appreciation for the serene ambiance and convenient location of Hilton Houston Plaza/Medical Center. Your positive feedback is valued, and we hope to welcome you back in the near future.

10/10 Eccellente

Ismael

Viaggio di lavoro, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I didn't like the 10th floor smelled like paint
Soggiorno di 1 notte a marzo 2024
Risposta di Customer Service, il giorno 4 apr 2024
Ismael, thank you for your five-star review. It's unfortunate you experienced an unusual aroma on the 10th floor. The Hilton Houston Plaza/Medical Center is continually striving to enhance guest experiences, and your feedback will be taken into consideration for future improvements. We hope you'll choose to stay with us again on your next visit to Houston.

10/10 Eccellente

Mark

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di Customer Service, il giorno 4 apr 2024
Mark, thank you for taking the time to rate Hilton Houston Plaza/Medical Center so highly on Expedia. We're thrilled to know that your stay with us met your expectations. We appreciate your feedback and look forward to welcoming you back in the future.

6/10 Soddisfacente

Sara

Soggiorno di 1 notte a marzo 2024
Risposta di Customer Service, il giorno 20 apr 2024
Sara, we noticed your recent rating. We strive to provide exceptional experiences for all our guests, and would greatly appreciate any specific feedback or suggestions that can aid us in achieving this goal. Your insights are valuable to us and can help shape future stays.

10/10 Eccellente

Kepp

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The staff were on point with the customer service game. Really, really a good group of people working there.
Soggiorno di 1 notte a marzo 2024
Risposta di Customer Service, il giorno 28 mar 2024
Kepp, it's wonderful to hear that you had such a positive experience at Hilton Houston Plaza/Medical Center. We're pleased that our team members excelled in providing top-notch customer service. It's key participants like them who define our ethos of hospitality and service. We can't wait to welcome you back again in the future!