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Recensioni per C. Baldwin, Curio Collection by Hilton

4 out of 5
C. Baldwin, Curio Collection by Hilton
400 Dallas St, Houston, TX

Recensioni

8,2

Ottimo

Valutazione di 10 - Eccellente. 358 su 642 recensioni" "
Valutazione di 8 - Buono. 128 su 642 recensioni" "
Valutazione di 6 - Soddisfacente. 59 su 642 recensioni" "
Valutazione di 4 - Scarso. 49 su 642 recensioni" "
Valutazione di 2 - Terribile. 48 su 642 recensioni" "

9,0/10

Pulizia

8,6/10

Personale e servizio

8,0/10

Servizi

8,8/10

Condizioni e dotazioni della struttura

8,4/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Charles A

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Good stay
Soggiorno di 1 notte a maggio 2024
Risposta di General Manager, il giorno 6 mag 2024
Dear Charles,Thank you for staying with us and for your feedback. We're glad you had a phenomenal experience during your visit. We hope to welcome you back soon to C. Baldwin, Curio Collection by Hilton for another exceptional stay.Warm regards,Charley M.General Manager

10/10 Eccellente

LaTrelle

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very clean, quiet and comfortable room. Friendly staff and valet service was good considering how busy they were!
Soggiorno di 1 notte ad aprile 2024
Risposta di General Manager, il giorno 6 mag 2024
Dear LaTrelle,Thank you for sharing your positive experience with us! We're delighted you found your room clean, quiet, and comfortable. Your feedback means a lot to us, and we hope to welcome you back for another enjoyable stay at C. Baldwin, Curio Collection by Hilton soon!Warm regards,Charley M.General Manager

10/10 Eccellente

Savasia

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
very nice stay , scenic , absolutely beautiful property with professional and friendly staff from top to bottom
Soggiorno di 1 notte a febbraio 2024
Risposta di General Manager, il giorno 6 mag 2024
Dear Savasia,Thank you for your five-star review! We're delighted to hear that you had a very nice stay and enjoyed the scenic beauty of our property. We look forward to welcoming you back soon for another enjoyable visit to C. Baldwin, Curio Collection by Hilton.Warm regards,Charley M.General Manager

6/10 Soddisfacente

HIDEAKI

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 3 notti ad aprile 2024

4/10 Scarso

Henry

Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 3 notti ad aprile 2024

4/10 Scarso

Nita

Mi è piaciuto: Personale e servizio
Room terrible
Soggiorno di 2 notti ad aprile 2024
Risposta di General Manager, il giorno 2 mag 2024
Dear Nita,Thank you for sharing your concerns with us. We sincerely apologize for your unsatisfactory accommodations. To better address specific issues, we encourage you to reach out to us with additional information. Your input is valued and we look forward to hearing from you.Warm regards,Charley M.General Manager

4/10 Scarso

Marilyn

Viaggio con la famiglia
Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
I liked that the hotel was clean and has an elegant design. I did not like that there was not hot water, no a/c, only the fan option so it was hot the whole nights, and that there was no option to turn off the led lighting on the bed frames when it was time to sleep.
Soggiorno di 3 notti ad aprile 2024
Risposta di General Manager, il giorno 1 mag 2024
Dear Marilyn,Thank you for sharing your feedback on your recent stay with us. We're delighted you appreciated our hotel's cleanliness and elegant design. However, we're concerned about the issues you encountered with the hot water and the amenities in your room. Rest assured, our team will address these concerns promptly to enhance our guests' experiences. We look forward to the opportunity to welcome you back for a more comfortable stay in the future.Warm regards,Charley M.General Manager

6/10 Soddisfacente

Mac

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 2 notti ad aprile 2024

10/10 Eccellente

Brianne

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 3 notti ad aprile 2024

4/10 Scarso

Paloma Patricia

Viaggio con la famiglia
Mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Non mi è piaciuto: Personale e servizio
Terrible service at front desk. We didn’t get room cleaning any night of our stay even though we asked for it. Nice hotel but the service makes it not worth it
Soggiorno di 3 notti ad aprile 2024
Risposta di General Manager, il giorno 1 mag 2024
Dear Paloma,Thank you for sharing your experience with us. We're disappointed to hear about the issues you encountered with our front desk service and the lack of room cleaning during your stay. Your feedback is valuable, and we're addressing these concerns with our team to ensure improvements are made. We hope to have the opportunity to regain your trust and provide you with a more positive experience in the future.Warm regards,Charley M.General Manager

10/10 Eccellente

Quiana

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi
Very welcoming
Soggiorno di 2 notti ad aprile 2024
Risposta di General Manager, il giorno 29 apr 2024
Dear Quiana,Thank you for your five-star rating! We're thrilled to hear our friendly team welcomed you warmly to our property, and we can't wait to see you again should your travels point you back in our direction.Warm regards,Charley M.General Manager

8/10 Buono

Logan

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti ad aprile 2024

10/10 Eccellente

Noelia

Viaggio di coppia, Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
I love this place
Soggiorno di 1 notte a febbraio 2024
Risposta di General Manager, il giorno 1 mag 2024
Dear Noelia,It was an honor to host you at C. Baldwin, Curio Collection by Hilton. Our team is pleased you enjoyed your time as our guest. It would be a pleasure to welcome you back. Warm regards,Charley M.General Manager

8/10 Buono

michayala

Viaggio di gruppo
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Great location to everything. Shuttle service a plus.
Soggiorno di 3 notti ad aprile 2024
Risposta di General Manager, il giorno 1 mag 2024
Dear Michayala,C. Baldwin, Curio Collection by Hilton thanks you for your review. We are pleased you found our location and shuttle service convenient and that you enjoyed your stay with us. We would love to welcome you back for a repeat visit. Warm regards,Charley M.General Manager

2/10 Terribile

Latoya A

Viaggio con la famiglia
Mi è piaciuto: Condizioni e dotazioni della struttura
Dirty rooms and towels
Soggiorno di 4 notti ad aprile 2024
Risposta di General Manager, il giorno 29 apr 2024
Dear Latoya,While we thank you for being our guest and sharing your feedback, we hope you'll accept our sincerest apologies for any housekeeping issues you encountered during your stay. We want to assure you that we do engage in deep cleaning processes, and we appreciate you informing us of a need to address our housekeeping policies and procedures. Thank you for your comments. We hope to see you again and impress you with our improvements.Warm regards,Charley M.General Manager

10/10 Eccellente

Grace

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
What I loved most about this hotel is the interior design! The stay was wonderful and staff was amazing!
Soggiorno di 1 notte ad aprile 2024
Risposta di General Manager, il giorno 21 apr 2024
Dear Grace,Thank you so much for the five-star review. We are so pleased you enjoyed our beautiful property and the warm hospitality from our team. We'll pass your compliments on, and we hope you'll visit us again soon.Warm regards,Charley M.General Manager

6/10 Soddisfacente

Louise

Viaggio di coppia
Mi è piaciuto: Personale e servizio
Really hated the expensive valet parking. We used the shuttle service and our driver was a delight! But holey moley the cost to park was ridiculous. It appears to be like this all over Houston but come on.
Soggiorno di 2 notti a marzo 2024
Risposta di General Manager, il giorno 19 apr 2024
Dear Louise,Thank you for your review. We regret to learn that you were not satisfied with your recent experience. Please know regarding our parking fee that we work to maintain pricing similar to the surrounding area, though we understand your disappointment. On a positive note, we appreciate you mentioning our convenient shuttle service and hospitable team. It was a pleasure having you here, and we hope you enjoyed your time in Houston.Warm regards,Charley M.General Manager

10/10 Eccellente

Marelyn

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024

10/10 Eccellente

Luis Arturo

Mi è piaciuto: Condizioni e dotazioni della struttura
All good
Soggiorno di 2 notti ad aprile 2024
Risposta di General Manager, il giorno 17 apr 2024
Hello Luis,Thank you for your five-star review of C. Baldwin, Curio Collection by Hilton. We are excited that we could make your stay all you had hoped while in Houston. It was a pleasure having you stay with us on this trip, and we hope to see you again in the future.Warm regards,Charley M.General Manager

10/10 Eccellente

Eric, Reynoldsburg

Viaggio di coppia
Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
I liked the view and the lobby was perfect food was below average.
Soggiorno di 3 notti ad aprile 2024
Risposta di General Manager, il giorno 21 apr 2024
Dear Eric,Thank you for your review and for giving us a perfect rating. We are delighted our stunning views and tasteful lobby were highlights of your stay, and we appreciate you mentioning them to your fellow travelers. However, we regret your disappointment with our offerings. Your feedback will be shared internally, and any opportunity for improvement will be seized. It was a pleasure having you as our guest, and we hope you return soon. Warm regards,Charley M.General Manager

10/10 Eccellente

ALICIA

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
All staff was great Especially Egor
Soggiorno di 1 notte ad aprile 2024
Risposta di General Manager, il giorno 16 apr 2024
Dear Alicia,Thank you so much for the five-star rating! We'll pass your compliments on to our wonderful team, especially Egor, and we hope you'll come to stay with us again soon at C. Baldwin, Curio Collection by Hilton.Warm regards,Charley M.General Manager

10/10 Eccellente

Raven

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti ad aprile 2024

10/10 Eccellente

Yelina

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024

10/10 Eccellente

Nick

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Great service
Soggiorno di 1 notte ad aprile 2024
Risposta di General Manager, il giorno 16 apr 2024
Dear Nick,Thank you for choosing C. Baldwin, Curio Collection by Hilton, and for sharing your delightful five-star review. Our team truly is one of the best in the business, and they will be honored to know they were a highlight of your stay. We look forward to welcoming you back for another memorable experience.Warm regards,Charley M.General Manager

10/10 Eccellente

Gerri

This was a great location. Someone comes to your car, open the door for you to get your luggage out. Great place! Nice lounge down stairs. Can definitely take great picture at location too.
Soggiorno di 2 notti ad aprile 2024
Risposta di General Manager, il giorno 16 apr 2024
Dear Gerri,Thank you so much for the five-star review. We are so pleased to hear you enjoy our beautiful, convenient location and many amenities. We hope you'll come back soon for another relaxing stay.Warm regards,Charley M.General Manager

10/10 Eccellente

Deirdre

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Highly recommend staying here great location easy access to all major activities and attractions
Soggiorno di 3 notti ad aprile 2024
Risposta di General Manager, il giorno 10 apr 2024
Dear Deirdre,Thank you for your glowing review and recommendation of C. Baldwin, Curio Collection by Hilton. We're thrilled to hear you enjoyed your stay, including our prime location. We'd love to host you again anytime!Warm regards,Charley M.General Manager

2/10 Terribile

Erin

Viaggio di coppia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Front desk was rude. Had to switch rooms two times because of ripped and dirty bedding and unclean bathrooms.
Soggiorno di 1 notte ad aprile 2024
Risposta di General Manager, il giorno 10 apr 2024
Dear Erin,Thank you for taking the time to leave a review. We are very disappointed to hear about the issues you encountered during your stay and thank you for bringing these concerns to our attention. We apologize for any inconvenience you faced and will use your feedback to improve the experience of future guests.Warm regards,Charley M.General Manager

8/10 Buono

Darrick

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Good stay will recommend
Soggiorno di 1 notte ad aprile 2024
Risposta di General Manager, il giorno 8 apr 2024
Dear Darrick,Thank you for your review and for recommending C. Baldwin, Curio Collection by Hilton to your fellow travelers! We are delighted you had an enjoyable experience, and we hope you return soon.Warm regards,Charley M.General Manager

10/10 Eccellente

Michael

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nice lobby, friendly staff, free shuttle service, walking to upscale dining, walking to stadium.
Soggiorno di 2 notti ad aprile 2024
Risposta di General Manager, il giorno 5 apr 2024
Dear Michael,Our team enjoyed hosting you at C. Baldwin, Curio Collection by Hilton and pleased to learn our pleasant lobby area, friendly service, and convenient location made for a memorable experience. Thank you for the kind words, and hurry back!Warm regards,Charley M.General Manager

10/10 Eccellente

Iman N

Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Non mi è piaciuto: Pulizia
Great!
Soggiorno di 3 notti ad aprile 2024
Risposta di General Manager, il giorno 5 apr 2024
Dear Iman,Thanks for being our guest at C. Baldwin, Curio Collection by Hilton. We appreciate you taking a moment to let us know you had an excellent stay. Our team looks forward to seeing you again.Warm regards,Charley M.General Manager

10/10 Eccellente

Kayla

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Everything Was Close Together, All The Activities For My Baby Was Great, It Was Comfortable, It Was Where Buildings I’ve Never Seen Before……Everything Was Great😌
Soggiorno di 4 notti a marzo 2024
Risposta di General Manager, il giorno 5 apr 2024
Dear Kayla,We're so thrilled to know that you enjoyed everything about your time with us and that our comfortable accommodations were perfect for your needs. Thank you so much for the five-star rating and we hope to see you again soon. Warm regards,Charley M.General Manager

10/10 Eccellente

Kimberly

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Parking is pretty expensive but there are cheaper options nearby. I had a great stay and would highly recommend.
Soggiorno di 1 notte a marzo 2024
Risposta di General Manager, il giorno 5 apr 2024
Dear Kimberly,Thank you for your kind review and recommendation. We're glad your overall stay was pleasant, and we appreciate your feedback about parking. Our valet is 58 + tax per night. There is a public garage nearby that is 30 each time you pull in your car. If you're in the area again, please come back to see us at C. Baldwin, Curio Collection by Hilton!Warm regards,Charley M.General Manager

10/10 Eccellente

Cassandra

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Rooms were clean , staff were friendly walking distance to everything
Soggiorno di 3 notti a marzo 2024
Risposta di General Manager, il giorno 5 apr 2024
Dear Cassandra,Thank you so much for taking the time to share your thoughts on your recent visit! We work hard to meet expectations like yours, and we’re happy to hear our hospitable team and impeccable accommodations hit the mark for you. Additionally, location is one of the most important aspects of a trip, so we’re glad you could experience all the convenience ours affords our guests! It was a pleasure having you here, and we hope you return soon.Warm regards,Charley M.General Manager

10/10 Eccellente

brittany

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I didn’t like that they didn’t have a pool , but loved that it wasn’t too far from all the restaurants.
Soggiorno di 3 notti a marzo 2024
Risposta di General Manager, il giorno 5 apr 2024
Thank you for sharing your feedback with us. We are pleased to hear that you appreciated the nearby dining options. We understand that a pool can be a very important feature for some guests, and we will take your suggestion into account. We hope to welcome you again soon. Warm regards, Charley M.General Manager

10/10 Eccellente

Kelley

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very artsy and beautiful property, staff that went the extra mile in being friendly and helpful. Very comfy room. I would stay there any time I go to Houston!
Soggiorno di 1 notte a marzo 2024
Risposta di General Manager, il giorno 5 apr 2024
Dear Kelley,Thank you for visiting C. Baldwin, Curio Collection by Hilton. We are delighted you enjoyed our beautiful property, comfortable accommodations, and helpful service. It was a pleasure to have you as our guest and we cannot wait to see you the next time you visit Houston!Warm regards,Charley M.General Manager

8/10 Buono

Forrest

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 2 notti a marzo 2024

10/10 Eccellente

Cyrita

Soggiorno di 2 notti a marzo 2024

10/10 Eccellente

Michael

Soggiorno di 1 notte a marzo 2024

10/10 Eccellente

Raneisha

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Love the stay au will be back
Soggiorno di 1 notte a marzo 2024
Risposta di General Manager, il giorno 27 mar 2024
Dear Raneisha,Thank you for visiting C. Baldwin, Curio Collection by Hilton. We are delighted to hear you enjoyed your time with us. It was our pleasure having you as a guest, and we look forward to seeing you again soon.Warm regards,Charley M.General Manager

8/10 Buono

Giacomo

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Overall, it’s a beautiful facility. I had two experiences that would make me reconsider going back: - I asked for an iron at night to be ready for early morning, and it never came. I had to call back in the morning and rush. - I asked to book a taxi, and I was handed a number (that did not work) of a taxi company. I walked to my conference hotel and asked them to book a taxi for me, and it was done right away.
Soggiorno di 3 notti a marzo 2024
Risposta di General Manager, il giorno 27 mar 2024
Dear Giacomo, Thank you for being our guest and sharing your review. We're happy to hear that you had an overall enjoyable stay. That being said, we're sorry for any inconvenience you experienced regarding our service. We will address your concerns internally to ensure improvements are made where needed. We hope you'll consider staying with us again for a much-improved experience in the future. Warm regards,Charley M.General Manager

10/10 Eccellente

Dante

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Amazing..easily a 10/10
Soggiorno di 2 notti a marzo 2024
Risposta di General Manager, il giorno 27 mar 2024
Dear Dante,Thank you for sharing your fantastic experience with us! Our team is delighted you enjoyed every aspect of your time with us. We look forward to welcoming you back to C. Baldwin, Curio Collection by Hilton for another outstanding visit!Warm regards,Charley M.General Manager

10/10 Eccellente

Tanara

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a marzo 2024

10/10 Eccellente

Shelby

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Beautiful property in the heart of downtown Houston!
Soggiorno di 2 notti a marzo 2024
Risposta di General Manager, il giorno 22 mar 2024
Dear Shelby,Your wonderful review of C. Baldwin, Curio Collection by Hilton brightened our day! We're glad you enjoyed our stylish, sophisticated hotel and convenient downtown Houston location. Thank you for your kind compliments and we hope you'll return.Warm regards,Charley M.General Manager

10/10 Eccellente

Marisa

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 3 notti a marzo 2024

4/10 Scarso

Zsolt

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
The lobby was clean and inviting. Seevice was good. Hallway was clean. Could not check in ia the app. When checked in, i did not get the room i choose on line. The room itself needs attention. Bathroom has a hole in the wall and neded to be better cleaned. The shower had soap scum and rust. The towels had stains.
Soggiorno di 2 notti a marzo 2024
Risposta di General Manager, il giorno 22 mar 2024
Thank you for taking the time to review your recent stay with us. We are thrilled you appreciated our lovely lobby and that our hospitable team left a memorable impression on you. However, it is unfortunate that our accommodations left much to be desired overall. We will discuss your concerns internally, as feedback always helps guide future decisions. It would be our pleasure to have you stay with us again.Warm regards,Charley M.General Manager

10/10 Eccellente

Samantha

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We enjoyed our stay and had great customer service. The lobby bar and restaurant were convenient. Wish more amenities were included like breakfast. Valet is expensive and there is no self park option.
Soggiorno di 2 notti a marzo 2024
Risposta di General Manager, il giorno 21 mar 2024
Dear Samantha,It was a pleasure to have you as our guest and we are delighted you had such a wonderful stay. We know the staff at C. Baldwin, Curio Collection by Hilton makes all the difference, and truly appreciate you highlighting the commitment of our wonderful team. They will be thrilled to know you were impressed with their service and we look forward to welcoming you back for another memorable stay.Warm regards,Charley M.General Manager

8/10 Buono

Amber

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Clean, quiet and comfortable
Soggiorno di 1 notte a marzo 2024
Risposta di General Manager, il giorno 21 mar 2024
Dear Amber,Thank you for taking the time to share your thoughts with our team. We are glad that our team and accommodations made a positive impact on your stay. However, we are disheartened that we were unable to meet all of your expectations. Your feedback is important to us, and we will be sure to share it with our team for improvement purposes. Please consider giving us another chance to host you the next time you're in the area so that we can offer you a stay that is more representative of our true value.Warm regards,Charley M.General Manager

10/10 Eccellente

Sulaiman Shahid

Soggiorno di 1 notte a marzo 2024

10/10 Eccellente

WanXiang

Mi è piaciuto: Pulizia, personale e servizio, servizi
Hotel is an older building, but customer service was excellent and the room was clean. Comfortable bed. No self parking. Valet parking only.
Soggiorno di 2 notti a marzo 2024
Risposta di General Manager, il giorno 12 mar 2024
Dear WanXiang,Thank you so much for choosing to stay with us at C. Baldwin, Curio Collection by Hilton. Our goal is to provide every guest with clean, comfortable accommodations, so we're thrilled that was the case for you. It's also great to read our friendly team was a highlight of your trip. The pleasure was all ours, and we hope to welcome you back in the future.Warm regards,Charley M.General Manager

4/10 Scarso

Jessica

Non mi è piaciuto: Pulizia, personale e servizio, servizi
I really was looking forward to staying here but I checked out within an hour and 45 minutes. I arrived Valet and check in was very smooth. When I opened the elevator for the 6th floor I was meet with the smell of weed ( i know this isn’t the hotel fault). My room had a city but there was some sticky stuff on the window, a stain couch, cut up and stained sheet and something on the bathroom wall.
Risposta di General Manager, il giorno 8 mar 2024
Dear Jessica,Guest satisfaction means everything to our team, so while we thank you for being our guest and sharing your feedback, we are very disappointed to see that you were not pleased with your stay. Feedback helps us make effective changes, so we will be sure to review your comments with our team. We're grateful for your time and wish you safe travels.Warm regards,Charley M.General Manager