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Recensioni per Days Inn by Wyndham Houston

2 out of 5
Days Inn by Wyndham Houston
11002 Northwest Fwy, Houston, TX

Recensioni

6,2
Valutazione di 10 - Eccellente. 204 su 1000 recensioni" "
Valutazione di 8 - Buono. 234 su 1000 recensioni" "
Valutazione di 6 - Soddisfacente. 227 su 1000 recensioni" "
Valutazione di 4 - Scarso. 127 su 1000 recensioni" "
Valutazione di 2 - Terribile. 208 su 1000 recensioni" "

6,6/10

Pulizia

6,8/10

Personale e servizio

5,6/10

Servizi

6,0/10

Condizioni e dotazioni della struttura

5,2/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Paolo

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Camera e bagno puliti,letto comodo,posto silenzioso e parcheggio vicino alla camera unico punto negativo la colazione per il resto tutto bene
Soggiorno di 2 notti a settembre 2023
Risposta di Hotel Manager., il giorno 25 set 2023
Dear Paolo, Thank you for staying with us. We are thrilled to know you loved each and every aspect of your visit. It's great to know that you were overwhelmed with the level of service, hospitality, and overall experience. All of us are looking forward to having you stay with us again Sincerely, Hotel Manager

8/10 Buono

Michelle, Pico Rivera

Mi è piaciuto: Personale e servizio
Soggiorno di 3 notti a maggio 2024
Risposta di Hotel Manager, il giorno 14 mag 2024
Dear Michelle,Thank you for taking the time to rate your stay. We're glad to see that you had a positive experience overall. If there are any areas where we can improve to make your next stay even better, please let us know. We look forward to welcoming you back in the future.Sincerely,Hotel Manager

6/10 Soddisfacente

Dominic

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di Hotel Manager, il giorno 2 mag 2024
Dear Dominic,Thank you for your feedback. We would like to understand more about your experience during your stay. If there are specific areas or aspects that you think we can improve upon, please let us know. Your input is valuable to us, and we strive to make every guest's stay as enjoyable as possible. We hope to have the opportunity to welcome you back and exceed your expectations in the future.Sincerely,Hotel Manager

6/10 Soddisfacente

Christopher

Mi è piaciuto: Pulizia
The breakfast Is terrible... They should not say the breakfast is included... Is terrible
Soggiorno di 5 notti ad aprile 2024
Risposta di Hotel Manager, il giorno 17 apr 2024
Dear Christopher,We apologize for any disappointment caused by the breakfast during your stay. Your feedback about its quality is noted, and we will review our offerings to ensure they meet our guests' expectations. If there's anything else you would like to share or if there's anything we can do to improve your experience, please let us know. Your satisfaction is important to us, and we hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Manager

6/10 Soddisfacente

Tieneke

Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 1 notte ad aprile 2024

2/10 Terribile

Sherod

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024

2/10 Terribile

Juan

Viaggio con la famiglia
Non mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
This will be the last option
Soggiorno di 2 notti a marzo 2024
Risposta di Hotel Manager, il giorno 2 apr 2024
Dear Juan,We're sorry to hear about your disappointing experience. Your feedback is important to us, and we take it seriously as we strive to improve our services. If there's anything specific that we can do to address your concerns or make your stay more comfortable, please let us know. We value your feedback and hope to have the opportunity to change your perception in the future.Sincerely,Hotel Manager

2/10 Terribile

JOSE DE JESUS AMADO

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Pesimas instalaciones no sirve la tv, las lamparas no tienen focos. No sirve el refrigerador. No sirve la regadera, la habitacion huele a cigarro, la alberca esta sucia y el telefono esta desconectado por lo que no se puede reportar nunca jamas volvere a contratar sus pesimos servicios
Soggiorno di 1 notte a marzo 2024
Risposta di Hotel Manager, il giorno 30 mar 2024
Dear JOSE DE JESUS AMADO,We apologize for the experience you had during your stay with us. Your feedback is concerning, and we take your comments very seriously. We are investigating these issues immediately to ensure they are addressed and resolved promptly. This is not reflective of the standard of service and quality we aim to provide, and we sincerely apologize for any inconvenience caused.If there's anything else you would like to share or if there's anything we can do to make amends, please reach out to us directly. We value your feedback and hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Manager

8/10 Buono

mario

Viaggio con famiglia e bambini piccoli, Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Un buen lugar para dormir, muy tranquilo buen precio buenaa instalaciones! Lo recomiendo
Soggiorno di 3 notti a marzo 2024
Risposta di Hotel Manager, il giorno 22 mar 2024
Dear Mario,Thank you for sharing your positive experience with us. We're delighted to hear that you found our hotel to be a good place to sleep, very quiet, with good prices, and excellent facilities. Your recommendation means a lot to us, and we appreciate your kind words. We look forward to welcoming you back for another peaceful and enjoyable stay.Sincerely,Hotel Manager

10/10 Eccellente

Lisy

Viaggio di coppia, Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Un poco sucias las instalaciones la lavadora no servia
Soggiorno di 1 notte a marzo 2024
Risposta di Hotel Manager, il giorno 19 mar 2024
Querida Lisy,Gracias por sus valiosos comentarios. Pedimos disculpas por cualquier inconveniente causado por la limpieza de nuestras instalaciones y la lavadora no funcional. Nos tomamos estos asuntos en serio y los abordaremos con prontitud para garantizar una mejor experiencia para nuestros huéspedes. Apreciamos su evaluación y esperamos tener la oportunidad de brindarle un mejor servicio en el futuro.Atentamente,Gerente del hotel

8/10 Buono

Rogelio

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Facilities are a bit old, yet the hotel crew makes their best to have it cleaned daily. It’s a good option to sleep if you’re looking for a spot near downtown and has access to quick routes. Lobby personnel is very helpful and friendly.
Soggiorno di 2 notti a marzo 2024
Risposta di Hotel Manager , il giorno 18 mar 2024
Dear Rogelio,Thank you for your review and feedback! We're glad to hear that you found our hotel crew to be dedicated to maintaining cleanliness and that our location near downtown with quick route access suited your needs. We appreciate your understanding regarding the age of some facilities and are grateful for your recognition of our helpful and friendly lobby personnel. Your feedback is valuable to us, and we'll continue striving to improve our facilities and service. We hope to welcome you back for another pleasant stay in the future!Sincerely, Hotel Manager

10/10 Eccellente

Shameka

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
I had a good stay.
Soggiorno di 2 notti a marzo 2024
Risposta di Hotel Manager, il giorno 16 mar 2024
Dear Shameka,Thank you for taking the time to share your feedback. We're delighted to hear that you had a good stay with us. Your satisfaction is important to us, and we hope to have the pleasure of welcoming you back for another wonderful experience in the future.Best regards,Hotel Manager

10/10 Eccellente

Crystal

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Good place
Soggiorno di 6 notti a marzo 2024
Risposta di Hotel Manager, il giorno 11 mar 2024
Dear Guest,Thank you for taking the time to share your positive review and giving us a 5 out of 5 rating! We are thrilled to hear that you had a good experience during your stay. Providing a comfortable and enjoyable environment for our guests is our top priority. If there are any specific aspects you appreciated or any suggestions for improvement, feel free to let us know. We value your feedback and hope to welcome you back for another excellent stay in the future.Sincerely,Hotel Manager

10/10 Eccellente

Shontell

Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Soggiorno di 2 notti a marzo 2024
Risposta di Hotel Manager, il giorno 11 mar 2024
Dear Guest,Thank you for taking the time to share your positive review! We're delighted to learn that you had a wonderful experience during your stay and that you rated us 5 out of 5. Providing excellent service and a comfortable environment for our guests is our priority, and we're glad we could meet your expectations. If there's anything specific you enjoyed or any suggestions you have, please let us know. We appreciate your feedback and look forward to hosting you again in the future.Sincerely,Hotel Manager

2/10 Terribile

Michael

Viaggio di lavoro
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Charlie was one of the rudest people I’ve met in my life! I had to extend my stay for work twice. The first time i extended I went the the front desk and signed whatever paperwork he needed me to. The second day Charlie made me check completely out of the room and told me to come back at 2pm to recheck in. I am a former flight attendant and in all my years of traveling have I ever been asked to check out, pack my things and then come back.
Soggiorno di 2 notti a marzo 2024
Risposta di Hotel Manager, il giorno 11 mar 2024
Dear Guest,Thank you for taking the time to share your experience, and we sincerely apologize for any inconvenience you faced during your stay. It's disheartening to hear about the issues with the extension process, and we understand the frustration it may have caused. We will address this matter with Charlie to ensure better communication and service for our guests. Please be assured that we value your feedback, and your concerns will be used to improve our procedures. We appreciate your understanding and hope to have the opportunity to welcome you back for a more seamless experience.Sincerely,Hotel Manager

2/10 Terribile

Anita

Viaggio di coppia, Viaggio di lavoro
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The manager was rude. I had made a reservation that i forgot to add an additional day to and was called at my room for check out. I told him about the confusion and asked if it was alright to wait for my husband ro get in from work. It was a d SATURDAY, So he would have gotten off at 2pm and would have fixed our reservation. He told me i would still have to check out and re check back in. I have never heard of that. Neither had i heard of calling the headquarters and listing the current reservations. So i just gave in and packed. My husband missed two hours of work as he is a mechanic. Ive also seen a family get put out for similar. I packed and left. We came back after 5 pm and checked back in. Only to go from room 262 which is the best room on property, to going to room 158 which is a crack head room smelled bad and chipped paint mold and stomping from people that cant seem to sleep at all. Theres only 2 good rooms there and its fighting teeth and nails to get either of them. They will check all guest that book online into one of these horrible not up to standard rooms. Its worth 35 a night and after re checking back in 158 phone didnt work. My whole stay was evolved around 🙄 asking them to fix it. The manager he is the worst human i cant even stand it. I ask that any guest staying or planning to make a new reservation, take this into consideration. Also ive had someone scratch my car two different times and they refused to assist in helping me with who did it
Soggiorno di 5 notti a marzo 2024
Risposta di Hotel Manager, il giorno 11 mar 2024
Dear Guest,We sincerely apologize for the numerous inconveniences you faced during your stay. It's disheartening to hear about the issues with your reservation, room changes, and the lack of assistance regarding your car. This falls far below our standards, and we are truly sorry for the frustration and inconvenience caused. We take your feedback seriously and will address these matters with the staff involved to ensure better service for our guests. Please know that your concerns are being taken seriously, and we appreciate your understanding. We hope to have the opportunity to make it right on any future visits.Sincerely,Hotel Management

10/10 Eccellente

mario

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Me parece un buen lugar para ospedarce! Buen precio y fácil acceso
Soggiorno di 2 notti a marzo 2024
Risposta di Hotel Manager, il giorno 7 mar 2024
Dear Mario,Thank you for your positive review on Expedia! We're delighted to hear that you found our hotel to be a good place to stay with a reasonable price and easy access. Your feedback is appreciated, and we're grateful for your kind words. If there's anything specific you enjoyed or if there are ways we can further enhance your experience, please let us know. We look forward to the opportunity to welcome you back for another great stay.Sincerely,Hotel Manager

2/10 Terribile

Michael Polk

Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di Hotel Manager , il giorno 6 mar 2024
Dear Michael Polk,It is disappointing to see that your stay was not satisfactory at our hotel, given the 1-star rating. It would have been better if you could have specifically mentioned the key areas that bothered you so that we could have focused on improving them. Anyway, your feedback is important to us, and you can contact us at any time to inform us of your concerns. Guest feedback is important to us for improvement. I look forward to seeing you again.Sincerely, Hotel Manager

6/10 Soddisfacente

Brenda

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 3 notti a febbraio 2024
Risposta di Hotel Manager, il giorno 2 mar 2024
Dear Guest,Thank you for taking the time to share your feedback. We appreciate your honesty and apologize for any shortcomings you experienced during your stay. Your comments are valuable as they help us identify areas for improvement. If there are specific details you'd like to share about your experience, please feel free to do so. We are committed to making every guest's stay enjoyable, and your input is essential in achieving that goal.Sincerely,Hotel Manager

2/10 Terribile

Meagan

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Stanky rooms have a very funky smell
Soggiorno di 1 notte a febbraio 2024
Risposta di Hotel Manager, il giorno 26 feb 2024
Dear Meagan,We sincerely apologize for the inconvenience you experienced during your stay with us. Your feedback regarding the unpleasant odor in your room is deeply concerning, and we want to assure you that we take this matter seriously. Our team will thoroughly investigate and address the issue to ensure that future guests do not encounter similar challenges. We appreciate your honesty, and we are committed to providing a clean and comfortable environment for all our guests. If you have any additional details or suggestions, please feel free to share them with us. We value your input and hope to have the opportunity to improve your perception of our hotel in the future.Sincerely,Hotel Manager

4/10 Scarso

Raul

Viaggio di lavoro
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
You can only see three channels on the TV. The mattress was broken and the sheets were not the right size too. Small carpet was old worn out and dirty.
Soggiorno di 1 notte a febbraio 2024
Risposta di Hotel Manager, il giorno 22 feb 2024
Dear Guest,Thank you for bringing your concerns to our attention. We sincerely apologize for the issues you experienced during your stay. Rest assured, we will address the TV channel availability, mattress condition, and the cleanliness of the room promptly. Your feedback is invaluable, and we are committed to making the necessary improvements.We appreciate your understanding and hope to have the opportunity to provide you with a much-improved experience in the future.Sincerely,Hotel Manager

4/10 Scarso

Jerald

Soggiorno di 1 notte a febbraio 2024
Risposta di Hotel Manager, il giorno 20 feb 2024
Dear Jerald,Thanks for your stay, and I'm disappointed to see a 4-star rating out of 10. I apologize that we let you down. You don’t mention any specific failures you experienced, so I can’t comment further. I can tell you that we’re involved in a continuous improvement process and are working to make the hotel better than ever before. Perhaps the experience will be better for you if you give us another try in the future.Sincerely,Hotel Manager

10/10 Eccellente

mario

Viaggio con famiglia e bambini piccoli, Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Un lugar tranquilo, limpio, buen precio!! en lo personal lo recomiendo muy buena experiencia!!
Soggiorno di 1 notte a febbraio 2024
Risposta di Hotel Manager, il giorno 19 feb 2024
Dear Mario,Thank you for your perfect 5 out of 5 rating! We're thrilled to hear that you had a quiet and clean experience at our hotel and found the price to be good. We truly appreciate your recommendation and are delighted that you had a very good experience overall. Providing a positive stay for our guests is our top priority, and we're glad we could meet your expectations. We look forward to welcoming you back again soon for another great stay!Sincerely, Hotel Manager

8/10 Buono

Rhonda

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
We had a good time
I like my overall stay. I was just a little upset because my mini fridge didn't work. And I had brought a lot of food and drinks.
Soggiorno di 1 notte a febbraio 2024
Risposta di Hotel Manager, il giorno 12 feb 2024
Dear Rhonda,Thank you for sharing your feedback! We're glad to hear that you had an overall good stay. However, we apologize for any inconvenience caused by the non-working mini fridge. Your comments are valuable, and we will address this issue to ensure a more seamless experience for our guests in the future. If there's anything specific you enjoyed or if you have any suggestions for improvement, please feel free to share. Your satisfaction is important to us, and we hope to have the opportunity to provide you with an even better experience during your next visit.Sincerely,Hotel Manager

10/10 Eccellente

Rony

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Exelente bellísimo me encanta
Soggiorno di 4 notti a gennaio 2024
Risposta di Hotel Manager, il giorno 9 feb 2024
Dear Guest,Thank you for your fantastic review! We're delighted to hear that you had an excellent and beautiful experience with us. Your positive feedback is truly appreciated. We strive to provide exceptional service to all our guests, and it's rewarding to know we succeeded in making your stay enjoyable. If there's anything specific you loved or any suggestions you have, feel free to share. We hope to have the pleasure of hosting you again soon.Sincerely,Hotel Manager

2/10 Terribile

Hüseyin

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Bad cleaning bad room
Soggiorno di 6 notti a gennaio 2024
Risposta di Hotel Manager, il giorno 5 feb 2024
Dear Guest,We deeply regret the negative experience you encountered during your stay. Your feedback is crucial to our continuous improvement, and we apologize for falling short of your expectations. We take cleanliness seriously, and your comments will be used to reinforce our training and protocols. If there are specific details you'd like to share, we would appreciate the opportunity to address them directly. Please accept our sincere apologies, and we hope to have the chance to provide a more positive experience in the future.Sincerely,Hotel Manager

2/10 Terribile

Ruby

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Reserved 2 rooms & both had roaches. Numerous things broken such as fridge, microwave, lighting, & tv. Both rooms had stains everywhere. Overall, dirty. Would not recommend.
Soggiorno di 2 notti a febbraio 2024
Risposta di Hotel Manager, il giorno 5 feb 2024
Dear Guest,We sincerely apologize for the unacceptable experience you had during your stay. It is disheartening to hear about the issues with cleanliness and maintenance. Please know that your feedback is taken seriously, and we are actively addressing these concerns to ensure they do not recur. We understand this was not the experience you expected, and we appreciate you bringing it to our attention. If you would be willing to provide more details, it would aid us in investigating and rectifying the situation promptly.Sincerely,Hotel Manager

10/10 Eccellente

Juan

Soggiorno di 1 notte a gennaio 2024
Risposta di Hotel Manager, il giorno 7 feb 2024
Dear Juan,Thank you for the perfect 10 out of 10 rating on Hotels.com! We're thrilled to hear that you had an excellent experience during your stay. Your positive feedback is much appreciated. If there's anything specific you enjoyed or if you have any suggestions for improvement, please feel free to share. We value your input and hope to have the pleasure of serving you again in the future.Sincerely,Hotel Manager

2/10 Terribile

Cassandra

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 4 notti a gennaio 2024
Risposta di Hotel Manager, il giorno 5 feb 2024
Dear Guest,We're sorry to hear that your experience fell short of expectations. Your feedback is crucial to us, and we would like to understand more about the issues you encountered to make necessary improvements. If you could provide additional details about your stay, we would greatly appreciate it. Our goal is to ensure all guests have a positive experience, and we apologize for any shortcomings during your visit.Sincerely,Hotel Manager

2/10 Terribile

Tori Janae

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
This hotel does not look like the pictures it’s pretty raggedy paint chips dirt in the tub bed is very uncomfortable toilet seat is disgusting
Soggiorno di 1 notte a febbraio 2024
Risposta di Hotel Manager, il giorno 5 feb 2024
Dear Guest,We appreciate your feedback and apologize for any discrepancies between the pictures and your experience. We're sorry to hear about the issues you encountered with the paint, tub, bed, and toilet seat. Your comfort is important to us, and we will address these concerns to enhance the overall guest experience. If you have any specific details or would like to discuss your stay further, please feel free to contact us directly. We value your input and will work towards improvements.Sincerely,Hotel Manager

4/10 Scarso

Valarie

Viaggio di lavoro
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 1 notte a gennaio 2024
Risposta di Hotel Manager, il giorno 1 feb 2024
Dear Valarie,Thank you for providing your rating. We're sorry to hear that your experience fell short of expectations. If there are specific issues or concerns you'd like to address, please feel free to provide more details. Your feedback is important to us, and we aim to make improvements based on guest input. We appreciate your honesty and hope to have the opportunity to better serve you in the future.Sincerely,Hotel Manager

10/10 Eccellente

Shehdeh

Mi è piaciuto: Pulizia e personale e servizio
Very clean
Soggiorno di 4 notti a gennaio 2024
Risposta di Hotel Manager, il giorno 31 gen 2024
Dear Guest,Thank you for your positive rating and feedback. We're thrilled to hear that you found our hotel very clean. Providing a clean and comfortable environment for our guests is a top priority. If there's anything specific you enjoyed or if you have any suggestions for improvement, please feel free to share. Your satisfaction is important to us, and we hope to welcome you again during your future travels.Sincerely,Hotel Manager

2/10 Terribile

Hashim

Viaggio di lavoro
Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Room was dingy. No daily towel service. Quality of towels terrible. Toiletries terrible. Pillows terrible. Breakfast variety terrible. Dark and dingy.
Soggiorno di 2 notti a gennaio 2024
Risposta di Hotel Manager, il giorno 25 gen 2024
Dear Guest,We sincerely apologize for the disappointing experience you had during your stay. Your feedback regarding the room condition, lack of daily towel service, poor quality of towels and toiletries, uncomfortable pillows, and the unsatisfactory breakfast variety is concerning. This is not the standard we strive to uphold, and we appreciate you bringing these issues to our attention. Immediate action will be taken to address and rectify these concerns. We value your honesty, and we hope to have the opportunity to provide a more positive experience in the future.Sincerely,Hotel Manager

2/10 Terribile

Jason

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Stay away from the Days Inn on 290 in Houston
Worst hotel experience I have ever had so thought I should spare someone else from making the same mistake. Days Inns can be great but this location had incredible rude staff, the plugs were pulled out of the walls, no hot water most of the time(only Luke warm), the satellite was not working properly so the TV would go in and out, the laundry facilities were closed, the bathroom in the lobby was closed, breakfast consisted of bread slices and cold biscuits(gravy was always gone, and the juice machine was broken. overall the place was dirty and poorly maintained. Staff threatened to charge $35 if not in the lobby by 11 sharp so not accommodating in the slightest. Days Inn should revoke their right to use their name.
Not exactly up to code, nor safe
There were 2 yogurts available the first day and 1 the second. Pretty slim pickings
Juice machine was broken the entire stay
Prices if something disappeared. We made sure housecleaning accounted everything was there before getting charged for anything at these prices
Soggiorno di 4 notti a gennaio 2024
Risposta di Hotel Manager, il giorno 25 gen 2024
Dear Guest,We sincerely apologize for the extremely disappointing experience you had during your stay. Your feedback is concerning, and we are truly sorry for the issues with rude staff, electrical problems, lack of hot water, TV and satellite issues, closed facilities, and the unsatisfactory breakfast. This falls well below our standards, and we take your comments seriously. Immediate action will be taken to address and rectify these issues. We appreciate your honesty and regret any inconvenience caused. Your feedback is valuable, and we hope you give us another chance to provide a more positive experience in the future.Sincerely,Hotel Manager

10/10 Eccellente

Derek

Soggiorno di 1 notte a gennaio 2024
Risposta di Hotel Manager, il giorno 23 gen 2024
Dear Guest,Thank you for your exceptional 10 out of 10 rating on Hotels.com! We are thrilled to hear about your positive experience. Your feedback is truly appreciated, and we are delighted that we could meet your expectations. We look forward to welcoming you back for another wonderful stay.Sincerely,Hotel Manager

2/10 Terribile

charles

Viaggio di lavoro
Non mi è piaciuto: Servizi
Soggiorno di 1 notte a gennaio 2024
Risposta di Hotel Manager, il giorno 22 gen 2024
Dear Guest,We sincerely apologize for falling short of your expectations during your recent stay. Your feedback is crucial, and we take it seriously. We regret any inconvenience you may have experienced. Please know that we are actively addressing the issues you raised to ensure a better experience for our guests in the future. If there are specific details you'd like to share, please feel free to provide more information. We appreciate your candor and hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Manager

6/10 Soddisfacente

Christina

Soggiorno di 1 notte a gennaio 2024
Risposta di Hotel Manager, il giorno 22 gen 2024
Dear Guest,Thank you for taking the time to share your feedback. We appreciate your review and the constructive insights you've provided. We're pleased to know that you found our staff friendly and helpful. However, we also note your concerns, and we apologize for any aspects that may not have met your expectations. Your comments are invaluable as we continuously work to enhance our guests' experiences. If you have any specific suggestions for improvement, please feel free to share.Sincerely,Hotel Manager

6/10 Soddisfacente

Viaggiatore verificato

Viaggio di lavoro
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Mucha basura de la que se desprende de la pared cuando la trabajan (residuos blancos) debajo del aire y atras del mueble del telefono. Cuando entraron a limpiar solo hicieron la cama y pusieron toallas limpias y sacaron basura pero no limpiaron lavabo ni el baño
Soggiorno di 3 notti a gennaio 2024
Risposta di Hotel Manager, il giorno 16 gen 2024
Dear Guest,We appreciate your feedback, and we apologize for any inconvenience you experienced during your stay. Your comments regarding cleanliness have been noted, and we will address these issues with our housekeeping team to ensure a more thorough and satisfactory experience for our guests. We value your input, and we hope to have the opportunity to improve and provide you with a better stay in the future.Sincerely,Hotel Manager

2/10 Terribile

John

Viaggio di lavoro
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
The room was not inhabitable. They should not be allowed to operate the way they are.
Soggiorno di 1 notte a gennaio 2024
Risposta di Hotel Manager, il giorno 15 gen 2024
Dear Guest,We're deeply sorry to hear that your room was not in a satisfactory condition. This is certainly not the experience we aim to provide, and we sincerely apologize for any inconvenience caused. Your feedback is crucial, and we will investigate the issue promptly to ensure that necessary improvements are made. If there's anything more you'd like to share or if there's a way we can make amends, please let us know. We understand your frustration and appreciate your understanding.Sincerely,Hotel Manager

2/10 Terribile

Thong

Viaggio di lavoro
Non mi è piaciuto: Personale e servizio, condizioni e dotazioni della struttura, comfort della camera
Soggiorno di 4 notti a dicembre 2023
Risposta di Hotel Manager, il giorno 11 gen 2024
Dear Thong,We're sorry to see that your experience didn't meet your expectations, as indicated by your score of 2 out of 10. We take guest feedback seriously, and we would appreciate more details about the specific issues you encountered during your stay so we can address them promptly. Your satisfaction is our priority, and we hope to have the opportunity to make amends. If you have any additional comments or suggestions, please feel free to share.Sincerely,Hotel Manager

10/10 Eccellente

Ivelssy

Soggiorno di 1 notte a gennaio 2024
Risposta di Hotel Manager, il giorno 9 gen 2024
Dear Ivelssy,Thank you for giving us a perfect rating of 10 out of 10 on Hotels.com! We're thrilled to hear that you had a positive experience during your stay. If there's anything specific you enjoyed or if you have any suggestions for improvement, please feel free to share. We appreciate your support and hope to welcome you back for another excellent stay.Sincerely,Hotel Management

2/10 Terribile

Martel Sidick, Miami

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Dirty room, roaches, smelly rooms
Soggiorno di 1 notte a dicembre 2023
Risposta di Hotel Manager, il giorno 9 gen 2024
Dear Martel Sidick,We sincerely apologize for the unacceptable conditions you encountered during your stay, as mentioned in your 1 out of 5 rating on Expedia. We are deeply concerned about your experience and assure you that we will address and resolve these issues promptly. Your feedback is crucial, and we appreciate your understanding. If there's anything specific you'd like to share or if you have additional concerns, please contact us directly.Sincerely,Hotel Management

2/10 Terribile

Walter

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Horrible
Tge hotel do not looms like the pictures online the lock at door was broke the ac did not work and my room was smell really bad i did not have more time to look for other hotel cuz was new years eve pass 10 when j get to the room The whorst part was when start rain the room feeling up witb water try to call fromt desk and the phkne did not work soni pack my stjff and left was the wjorst new r i ever have i turn the key at front dest and tell the clear and he did not consern one bit i really want the refound for that hotel stay and that hotel should be close
Soggiorno di 1 notte a dicembre 2023
Risposta di Hotel Manager, il giorno 9 gen 2024
Dear Guest,We sincerely apologize for the numerous issues you experienced during your stay. Your feedback is deeply concerning, and we understand the significant inconvenience this caused. We assure you that we will thoroughly investigate and address each problem to prevent such incidents in the future.Your request for a refund will be processed, and we are committed to rectifying the situation. We appreciate your understanding and hope you give us another chance in the future to provide a much-improved experience.Sincerely,Hotel Management

8/10 Buono

Rafael

Soggiorno di 1 notte a gennaio 2024
Risposta di Hotel Manager, il giorno 23 gen 2024
Dear Guest,Thank you for your feedback and 4 out of 5 rating on Expedia. We appreciate your stay with us and would love to learn more about your experience. If there are specific areas where we can improve, please feel free to share your insights. We value your input and look forward to enhancing our services based on your feedback.Sincerely,Hotel Manager

10/10 Eccellente

Ricardo

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Nice place to relax
Soggiorno di 7 notti a dicembre 2023
Risposta di Hotel Manager , il giorno 2 gen 2024
Dear Ricardo,Thank you for the perfect 5 out of 5 rating! We're delighted to hear that our place provided a nice atmosphere for relaxation. We appreciate your positive feedback and look forward to hosting you again for another relaxing stay!Sincerely, Hotel Manager

6/10 Soddisfacente

Juan Carlos

Viaggio di coppia, Viaggio con la famiglia
Mi è piaciuto: Personale e servizio e servizi
Risposta di Hotel Manager, il giorno 2 gen 2024
Dear Juan Carlos,Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 3 to 5, please be sure to let us know. We appreciate your business.Sincerely, Hotel Manager

10/10 Eccellente

Michael

Soggiorno di 1 notte a dicembre 2023
Risposta di Hotel Manager, il giorno 28 dic 2023
Dear Michael,Thank you for your perfect rating of 10 out of 10. We're delighted to hear that you had an excellent experience during your stay. If there's anything specific you enjoyed or if you have any suggestions, please feel free to share. We look forward to welcoming you back for another fantastic stay.Sincerely,Hotel Manager

2/10 Terribile

Tiara

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Horrible horrible stay rooms dirty filthy didn’t have soap had to ask for some didn’t have anything not enough towels guy at the desk was rude as hell never again will I book nor stay here
Soggiorno di 1 notte a dicembre 2023
Risposta di Hotel Manager, il giorno 24 dic 2023
Dear Guest,We sincerely apologize for the inconvenience you experienced during your stay. Your feedback is important to us, and we are genuinely sorry that we fell short of your expectations. Please know that we take your comments seriously, and we will address these issues promptly to ensure they do not recur.We appreciate your patience and hope to have the opportunity to make it right for you in the future.Sincerely,Hotel Manager

10/10 Eccellente

Jorge

Mi è piaciuto: Personale e servizio e comfort della camera
Soggiorno di 1 notte a dicembre 2023
Risposta di Hotel Manager, il giorno 23 dic 2023
Dear Guest,We sincerely appreciate your perfect rating on Hotels.com! It's wonderful to know that you had a fantastic experience during your stay. If there's anything specific you loved or if you have any suggestions for improvement, please feel free to share. We look forward to hosting you again in the future.Sincerely,Hotel Manager

10/10 Eccellente

Shon

Soggiorno di 1 notte a dicembre 2023
Risposta di Hotel Manager, il giorno 17 dic 2023
Dear Guest,We appreciate your positive feedback and the 5 out of 5 rating you gave us on Expedia. It's great to hear that you had a pleasant experience during your stay. We strive to provide excellent service, and your satisfaction is our priority. If there are any specific aspects you enjoyed or if you have any suggestions for improvement, please feel free to share. We look forward to welcoming you back for another enjoyable stay.Sincerely,Hotel Manager