Dear Berne, We sincerely apologize for the distressing experience you encountered during your stay. We understand the seriousness of this issue and want to assure you that we take cleanliness and pest control very seriously. Our team is working diligently to address and resolve this matter promptly. Your comfort and satisfaction are paramount to us, and we deeply regret any inconvenience caused. Please know that we are committed to improving our services and maintaining a high standard of cleanliness throughout our property. We value your feedback and hope you'll consider giving us another chance to provide you with a much more pleasant stay in the future.Sincerely,Hotel Management

Dear John, We sincerely apologize for the distressing experience you encountered during your stay. The presence of roaches is unacceptable, and we understand the discomfort it causes. Please rest assured that we are taking immediate action to address this issue and ensure thorough pest control measures are in place. Your feedback is invaluable, and we are committed to upholding the highest standards of cleanliness and comfort for all our guests. We hope you will consider giving us another opportunity to exceed your expectations in the future. Thank you for bringing this to our attention.Sincerely,Hotel Management

Dear Ryon, Thank you for choosing us and sharing your comments. We apologize for not providing you with a good hotel experience. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Please allow us to host another occasion and provide you with the seamless stay you deserve!Sincerely,Hotel Management

Dear Sardar, We are sorry for the inconvenience caused, which disturbed your time with us. We follow the most rigorous industry standards regarding our rooms' cleanliness and pest control. Your feedback is discussed with our housekeeping team, and your occupied suite will be professionally inspected and treated as a precaution. Although such incidents are rare, we are very sorry for the problems you encountered. Our front desk team is always available to help you. We are pleased to know this was your experience. Please stay with us another time so we can provide you with a much more enjoyable experience.Sincerely,Hotel Management

Dear Judith, Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management

Dear Chloe, Thank you for taking the time to provide a review of our hotel. We are sorry that the TV in your room was not functioning properly and that you felt the room was outdated. We understand that these issues may have detracted from your overall experience, and we assure you that we take your feedback seriously. We are committed to improving these areas to ensure guests enjoy an enjoyable experience. Thank you for bringing these matters to our attention. We look forward to making your next stay with us perfect.Sincerely,Hotel Management

Dear James, Thank you for sharing your review. Our goal is always to take excellent care of our guests; therefore, we apologize that this was not your experience. Your total satisfaction is our top priority, and we regret the inconvenience this caused. Our team will evaluate your feedback to ensure these concerns are not repeated. Again, we apologize and hope you will allow us another occasion to restore a favorable impression of our hotel.Sincerely,Hotel Management

Dear Kimberley, Thank you for connecting with us about your time at our hotel. It is great to know you were pleased with the majority of your visit. However, we regret that your stay was anything other than perfect. We appreciate you bringing this to our attention, and we hope you will give us another opportunity the next time you are in the area.Sincerely,Hotel Management

Dear jonathan, Thank you for your recent review of your stay at our hotel. Please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. Please know our pest control provider has serviced the hotel, and we will ensure procedures are being followed. We regret the frustrations you experienced, and we are grateful for your patience. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management

Dear Esmeralda, Thank you for being our guest and your wonderful feedback. We are glad to know how much you appreciated our nicely cleaned and well-appointed rooms. We are sorry for the disturbances you reported. Our pest control provider has serviced the hotel, and we will ensure procedures are followed to prevent future issues. We regret the frustrations you experienced, and we are grateful for your patience. We hope you will accept our apologies and consider staying with us again.Sincerely,Hotel Management

Dear Carol, Thank you for posting your kind review of Extended Stay America. Our goal is to provide an exceptional experience for each of our guests, so it is a pleasure to read about the outstanding hospitality you received from our staff. They will be pleased to hear our guests notice and appreciate their efforts. We are also glad that you liked our fully equipped kitchen. It was a pleasure hosting your visit, and we look forward to seeing you soon.Sincerely,Hotel Management

Dear Guest, Please accept our apologies for the disappointing experience you had with us. We apologize for your inconvenience due to the elevator's temporary issue. Unfortunately, maintenance issues arise from time to time, and once identified, we work as quickly as possible to get everything fully operational. Moreover, we also apologize for the cleanliness issue and any oversight in our hotel areas. Remedial steps within our housekeeping department are underway to ensure this does not happen again. We always aim to follow up and resolve everything to our guest's satisfaction; therefore, we are disappointed this was not your experience. We are wholly committed to regaining your trust and confidence, and we hope you give us another opportunity.Sincerely,Hotel Management

Dear Timothy, Thank you for taking the time to evaluate our hotel. Please accept our apologies for your allotted suite not being up to your expectations and for any inconvenience caused by the elevator's temporary issue. We strive to provide clean and well-maintained accommodation for all our guests, and we certainly understand how frustrating it can be when such problems arise. Your concerns will be shared with the appropriate individuals to address them promptly and ensure our guests receive the best experience they deserve. We hope you will stay with us again for a much-improved experience the next time your travels bring you this way. Sincerely,Hotel Management

Dear Ray, Thank you for choosing us and for posting your comments. Our primary focus is on exceptional experiences in all areas; therefore, we are very disappointed that we did not meet these expectations. Please accept our apologies for any service issues that impacted your stay. We look forward to another opportunity to show you the outstanding hospitality you deserve. Sincerely,Hotel Management

Dear Brenell, We sincerely apologize for the situation you described. You are correct in expecting a comfortable and clean environment when staying with us. Although we regularly treat our property, we have contacted our pest control provider to address the issue as quickly as possible to uphold our company's high standards. Thank you for bringing this to our attention. We hope you will revisit so we can show you our commitment to outstanding experiences.Sincerely,Hotel Management

Dear Humam, Thank you for your recent review of your stay at our hotel. Our main goal is to offer an exceptional stay for our guests with comfortable accommodations and responsive, friendly staff. After reading the details of your experience, we apologize for not meeting these expectations. We are committed to improving and ensuring this experience does not happen again and hope to have the opportunity to welcome you back for a flawless visit in the future.Sincerely,Hotel Management

Dear Cesar, It was a pleasure having you as our guest at Extended Stay America, and we thank you for sharing your review with other travelers. It's great you enjoyed your stay and that our property and service met all your expectations! We look forward to sharing your positive feedback with our team and hope you will revisit the next time you are in the area. Sincerely,Hotel Management

Dear Stephanie, Thank you for staying with us and providing your detailed evaluation. Please accept our apologies for not meeting your expectations during this visit. We value your feedback as it helps us while we continually strive to improve our services and accommodations. We will share your observations regarding the condition of our hotel with the appropriate individuals to see how we can enhance our guest's experience moving forward. Thank you again for choosing us; we hope you will revisit us for the flawless stay you deserve next time your travels bring you this way.Sincerely,Hotel Management