Piscina all'aperto

Recensioni per Hampton Inn & Suites Houston/Clear Lake-Nasa Area

2.5 out of 5

Recensioni

8,4

Ottimo

Valutazione di 10 - Eccellente. 529 su 999 recensioni" "
Valutazione di 8 - Buono. 270 su 999 recensioni" "
Valutazione di 6 - Soddisfacente. 97 su 999 recensioni" "
Valutazione di 4 - Scarso. 54 su 999 recensioni" "
Valutazione di 2 - Terribile. 49 su 999 recensioni" "

8,6/10

Pulizia

8,8/10

Personale e servizio

8,4/10

Servizi

8,4/10

Condizioni e dotazioni della struttura

8,4/10

Ecosostenibilità

Recensioni

8/10 Buono

Gregory

Viaggio con la famiglia
Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Great location
Soggiorno di 2 notti ad aprile 2024
Risposta di Hampton Inn & Suites Clear Lake/NASA, il giorno 29 apr 2024
Hi Gregory,Thank you for the kind words! We’re so happy your visit went so smoothly. Please let your friends andfamily know about our hotel and come back and visit us soon!

4/10 Scarso

Venkata Shashank

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Non mi è piaciuto: Pulizia
Queen sofa bed was in a very bad state, it was squeaky all the time. Only one blanket was provided for two beds. We have requested for another but none provided us on first night we were there. Room floor was sticky, although we reported it maintenance didn't take care.
Soggiorno di 2 notti ad aprile 2024
Risposta di Hampton Inn & Suites Clear Lake/NASA, il giorno 29 apr 2024
Hi Venkata,We would like to extend a sincere apology regarding the issue you had at our hotel. We have a high standard of quality at our hotel and we are disappointed you didn’t get to experience that. We will discuss your review with the team to ensure it gets corrected. Please contact us directly if you have any other questions or concerns.

10/10 Eccellente

Gerhard

Viaggio di coppia
Good location; many nearby restaurants; close I 45; relatively close to downtown Houston and Galveston;
Soggiorno di 1 notte ad aprile 2024
Risposta di Hampton Inn & Suites Clear Lake/NASA, il giorno 24 apr 2024
Hi Gerhard,Thank you for the kind words! We’re so happy your visit went so smoothly. Please let your friends andfamily know about our hotel and come back and visit us soon!

10/10 Eccellente

Vivek Vellaiyappan, Georgetown

Soggiorno di 1 notte ad aprile 2024
Risposta di Hampton Inn & Suites Clear Lake/NASA, il giorno 18 apr 2024
Hi Vivek,Thank you for the kind rating! We’re so happy your visit went so smoothly. Please let your friends andfamily know about our hotel and come back and visit us soon!

8/10 Buono

Vanessa

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti ad aprile 2024
Risposta di Hampton Inn & Suites Clear Lake/NASA, il giorno 10 apr 2024
HI Vanessa,Thank you for the kind words! We’re so happy your visit went so smoothly. Please let your friends andfamily know about our hotel and come back and visit us soon!

10/10 Eccellente

Rogelio

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I liked everything, the location was perfect for the activities I had to do, everything was perfect.
Soggiorno di 1 notte ad aprile 2024
Risposta di Hampton Inn & Suites Clear Lake/NASA, il giorno 10 apr 2024
HI Rogelio,Thank you for the kind words! We’re so happy your visit went so smoothly. Please let your friends andfamily know about our hotel and come back and visit us soon!

10/10 Eccellente

Javier

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Muy buen hotel
Soggiorno di 5 notti a marzo 2024
Risposta di Hampton Inn & Suites Clear Lake/NASA, il giorno 5 apr 2024
Hi Javier,Thank you for the kind words! We’re so happy your visit went so smoothly. Please let your friends andfamily know about our hotel and come back and visit us soon!

10/10 Eccellente

Liliana

Viaggio di gruppo, Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
We were in the area attending a wedding. Check in was at 3pm, which was the exact time of the wedding ceremony. We called ahead to see if we could check in a little bit early to arrive to the ceremony in time. We were told it depended on whether or not the room would be ready for us, but were encouraged to come in to see what could be done. Luckily, they did have our room ready a little early and we were able to get to the wedding. Check-in associate was very friendly and efficient. Room seemed to be decent, beds somewhat comfortable. Our only complaint was that room felt humid and the carpet seemed to be sticky. The pool was pretty small and the kids had no desire to use it.
Soggiorno di 1 notte a marzo 2024
Risposta di Hampton Inn & Suites Clear Lake/NASA, il giorno 2 apr 2024
Hi Liliana,Thank you for the kind words! We’re so happy your visit went so smoothly. Please let your friends andfamily know about our hotel and come back and visit us soon!

2/10 Terribile

sammie

Viaggio di coppia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This room AC unit didn’t work, the room stayed hot all night.
Soggiorno di 1 notte a marzo 2024
Risposta di Hampton Inn & Suites Clear Lake/NASA, il giorno 1 apr 2024
Hi Sammie,We would like to extend a sincere apology regarding the issue you had at our hotel. We have a high standard of quality at our hotel and we are disappointed you didn’t get to experience that. We will discuss your review with the team to ensure it gets corrected. Please contact us directly if you have any other questions or concerns.

8/10 Buono

Kelly

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
If you shop at their little convenience area, check the price list and make sure they charge correctly. I was told a price $1.25 higher than listed, pointed it out and gave the $4 for my $3.50 item. Was then asked if I wanted change. Was given 1 quarter, kept my hand out until the clerk opened the drawer and gave me the rest of my change
Soggiorno di 2 notti a marzo 2024
Risposta di Hampton Inn & Suites Clear Lake/NASA, il giorno 1 apr 2024
Hi Kelly,Thank you for taking the time to leave feedback on your stay. We are sorry you had an unexpected experience at our hotel. We pride ourselves on providing the best customer service and hospitality. We will ensure this issue is taken care of immediately. Please let us know if you need anything else.

10/10 Eccellente

Miriam, Sammamish

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great location and next to restaurants and shopping. Staff was very helpful
Soggiorno di 1 notte a marzo 2024
Risposta di Hampton Inn & Suites Clear Lake/NASA, il giorno 29 mar 2024
Hi Miriam,Thank you for the kind rating! We’re so happy your visit went so smoothly. Please let your friends andfamily know about our hotel and come back and visit us soon!

10/10 Eccellente

TERRY

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Overall very good! Staff very friendly.
Soggiorno di 1 notte a marzo 2024
Risposta di Hampton Inn & Suites Clear Lake/NASA, il giorno 29 mar 2024
Hi Terry,Thank you for the kind words! We’re so happy your visit went so smoothly. Please let your friends andfamily know about our hotel and come back and visit us soon!

8/10 Buono

Eduardo E. Guajardo, Guadalupe

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Todo bien
Soggiorno di 2 notti a marzo 2024
Risposta di Hampton Inn & Suites Clear Lake/NASA, il giorno 25 mar 2024
Hi Eduardo,Thank you for the kind words! We’re so happy your visit went so smoothly. Please let your friends andfamily know about our hotel and come back and visit us soon!

4/10 Scarso

Jamie

Viaggio di lavoro
Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Old and dirty. Room key wouldn’t work every day. Cable was choppy.
Soggiorno di 3 notti a marzo 2024
Risposta di Hampton Inn & Suites Clear Lake/NASA, il giorno 22 mar 2024
Hi Jamie,We would like to extend a sincere apology regarding the issue you had at our hotel. We have a high standard of quality at our hotel and we are disappointed you didn’t get to experience that. We will discuss your review with the team to ensure it gets corrected. Please contact us directly if you have any other questions or concerns.

10/10 Eccellente

Jeffrey

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Staff was very friendly. Halls and elevators were a little warm but overall everything was good.
Soggiorno di 1 notte a marzo 2024
Risposta di Hampton Inn & Suites Clear Lake/NASA, il giorno 17 mar 2024
Hi Jeffrey,Thank you for taking the time to leave a 5-star, review. Our team always appreciates feedback from our guests. Please come back and stay with us again, and don’t forget about our free breakfast!

8/10 Buono

Ilja

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 2 notti a marzo 2024
Risposta di Hampton Inn & Suites Clear Lake/NASA, il giorno 17 mar 2024
Thank you for taking the time to leave a 4-star rating. Our team always appreciates feedback from our guests. Please come back and stay with us again, and don’t forget about our free breakfast!

10/10 Eccellente

Eric, Saint Ansgar

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The free breakfast was very minimal. Everything else was good.
Soggiorno di 5 notti a marzo 2024
Risposta di Hampton Inn & Suites Clear Lake/NASA, il giorno 14 mar 2024
Hi Eric, Thank you for the kind words! We’re so happy your visit went so smoothly. Please let your friends andfamily know about our hotel and come back and visit us soon!

6/10 Soddisfacente

Gerhard

Soggiorno di 1 notte a marzo 2024
Risposta di Hampton Inn & Suites Clear Lake/NASA, il giorno 3 apr 2024
HI Gerhard,We would like to apologize for the experience you had at our hotel. We would like to learn more about the situation. Please send us your contact info and we would be more than happy to speak with you

4/10 Scarso

Justin

Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di Cristal R. , il giorno 15 mar 2024
We would like to apologize for the experience you had at our hotel. We would like to learn more aboutthe situation. Please send us your contact info and we would be more than happy to speak with you.

6/10 Soddisfacente

Cynthia A.

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di Hampton Inn & Suites Clear Lake/NASA, il giorno 13 mar 2024
Hi Cynthia A,We would like to extend a sincere apology regarding the issue you had at our hotel. We have a high standard of quality at our hotel and we are disappointed you didn’t get to experience that. Please tell us more about your stay. Please contact us directly if you have any other questions or concerns.

2/10 Terribile

SHOVA

Viaggio di gruppo, Viaggio con la famiglia
Non mi è piaciuto: Pulizia e personale e servizio
The lady in front desk made us wait whike she was on the phone for 10 minutes. Breakfast-They were out of food 1 hr early and when asked for fruits or yogurt, they said they are out and didn’t fill. They did have much choice for kids. We hardly had any breakfast. Not worth it.
Soggiorno di 1 notte a marzo 2024
Risposta di Hampton Inn & Suites Clear Lake/NASA, il giorno 11 mar 2024
Hi Shova, We would like to extend a sincere apology regarding the issue you had at our hotel. We have a high standard of quality at our hotel and we are disappointed you didn’t get to experience that. We will discuss your review with the team to ensure it gets corrected. Please contact us directly if you have any other questions or concerns.

10/10 Eccellente

Shawn

Soggiorno di 1 notte a marzo 2024
Risposta di Hampton Inn & Suites Clear Lake/NASA, il giorno 25 mar 2024
Hi Shawn,Thank you for the kind words! We’re so happy your visit went so smoothly. Please let your friends andfamily know about our hotel and come back and visit us soon!

10/10 Eccellente

Dan

Soggiorno di 2 notti a febbraio 2024
Risposta di Hampton Inn & Suites Clear Lake/NASA, il giorno 23 mar 2024
Hi Dan,Thank you for the kind words! We’re so happy your visit went so smoothly. Please let your friends and family know about our hotel and come back and visit us soon!

8/10 Buono

Opal

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
It was not a bad stay. It was quiet, clean and safe. I would definitely stay here again.
Soggiorno di 2 notti a febbraio 2024
Risposta di Hampton Inn & Suites Clear Lake/NASA, il giorno 27 feb 2024
Hi Opal,Thank you for the kind words! We’re so happy your visit went so smoothly. Please let your friends andfamily know about our hotel and come back and visit us soon!

10/10 Eccellente

Laurie

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great breakfast for a hotel. Friendly staff. Very clean room. Will stay again. Highly recommend.
Soggiorno di 1 notte a febbraio 2024
Risposta di Hampton Inn & Suites Clear Lake/NASA, il giorno 20 feb 2024
Hi Laurie,Thank you for the kind words! We’re so happy your visit went so smoothly. Please let your friends andfamily know about our hotel and come back and visit us soon!

10/10 Eccellente

Cheryl

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great place to stay
As always clean and inviting. Breakfast is fabulous.
Soggiorno di 1 notte a gennaio 2024
Risposta di Hampton Inn & Suites Clear Lake/NASA, il giorno 1 feb 2024
Hi Cheryl,Thank you for the kind rating! We’re so happy your visit went so smoothly. Please let your friends and family know about our hotel and come back and visit us soon!

8/10 Buono

Pamela

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Unfortunately after a late night arrival I was a few minutes late for breakfast, a staff member was not understanding about this fact and very unaccommodating with a very abrasive manner. Front desk staff were generally friendly and helpful.
Soggiorno di 7 notti a gennaio 2024
Risposta di Hampton Inn & Suites Clear Lake/NASA, il giorno 1 feb 2024
Hi Pamela, Thank you for the kind rating! We’re so happy your visit went so smoothly. Please let your friends and family know about our hotel and come back and visit us soon!

2/10 Terribile

Daphne

Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
The morning of check out, after ironing and putting everything back. A roach crawled out from the side of the bed my son slept in. It crawled onto a pillow case, I pulled it onto the floor and stepped on it, left for house keeping to see and reported it to the front desk, Who didn’t really care.
Soggiorno di 1 notte a gennaio 2024
Risposta di Hampton Inn & Suites Clear Lake/NASA, il giorno 30 gen 2024
Hi Daphne,We would like to extend a sincere apology regarding the issue you had at our hotel. We have a high standard of quality at our hotel and we are disappointed you didn’t get to experience that. We will discuss your review with the team to ensure it gets corrected. Please contact us directly if you have any other questions or concerns.

6/10 Soddisfacente

Carla

Non mi è piaciuto: Pulizia
O hotel é bom, mas a limpeza deixou a desejar. Eles limpam o quarto e trocam toalhas a cada 2 dias, mas no nosso quarto nao entraram nenhum dia. Outros apartamentos devem ter tido mesmo problema e entao as pessoas colocam lixo no.corredor. o custo beneficio eh bom, localizacao boa, cafe da manha normal. Funcionarios atenciosos! Mas.precisam melhora questao de limpeza!
Soggiorno di 3 notti a gennaio 2024
Risposta di Hampton Inn & Suites Clear Lake/NASA, il giorno 29 gen 2024
Hi Carla,Obrigado por tomar o tempo para deixar comentários sobre a sua estadia. Lamentamos que você tenha tido uma experiência inesperada em nosso hotel. Nós nos orgulhamos de fornecer o melhor serviço ao cliente e hospitalidade. Vamos garantir que essa questão seja resolvida imediatamente. Por favor, deixe-nos saber se você precisa de mais alguma coisa.

10/10 Eccellente

Anthony

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 5 notti a gennaio 2024
Risposta di Hampton Inn & Suites Clear Lake/NASA, il giorno 17 gen 2024
Hi Anthony, On behalf of the Hampton Inn & Suites Clear Lake family we want to say thank you. The time taken along with the effort to share your experience with us is genuinely appreciated. Your feedback is very important to us and your satisfaction our top priority. It has been a pleasure serving you and we are very glad you enjoyed your stay at our property. It is a joy for us to receive such positive response from you. We were delighted to have you as our guest! Your comment was shared with our team and it sure gave us a moment of rejoicing knowing that our mission was accomplished.

10/10 Eccellente

Carrie

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a gennaio 2024
Risposta di Hampton Inn & Suites Clear Lake/NASA, il giorno 16 gen 2024
Hi Carrie,Thank you for the kind rating! We’re so happy your visit went so smoothly. Please let your friends and family know about our hotel and come back and visit us soon!

10/10 Eccellente

Jennifer

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Cristal at the front desk went above and beyond. We had just gotten off a cruise ship in galveston and we had a lyft drive drop us off at 9:30 in the morning to see if they could hold our luggage while we went to the space center until check in at 3pm. Cristal stated she could. I asked if it was possible that they might have a room available early. Cristal stated they did and she could go ahead and let us have it early. I could have cried. My husband is disabled, we were tired and for Cristal to let us check in early was more amazing for us than you can imagine. It allowed my husband a chance to lay down and rest and get a cup of coffee. Cristal's kindness was amazing! It meant so so much to us. Hampton has my business forever now!!Thank you Cristal, your kindness meant so much to us!!
Soggiorno di 1 notte a gennaio 2024
Risposta di Hampton Inn & Suites Clear Lake/NASA, il giorno 16 gen 2024
Hi Jennifer,Thank you for the kind rating! We’re so happy your visit went so smoothly. Please let your friends and family know about our hotel and come back and visit us soon!

10/10 Eccellente

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a gennaio 2024
Risposta di Hampton Inn & Suites Clear Lake/NASA, il giorno 16 gen 2024
Hi Anonymous, Thank you for the kind rating! We’re so happy your visit went so smoothly. Please let your friends and family know about our hotel and come back and visit us soon!

10/10 Eccellente

Anthony

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a gennaio 2024
Risposta di Hampton Inn & Suites Clear Lake/NASA, il giorno 10 gen 2024
Hi Anthony,Thank you for the great rating! We’re so happy your visit went so smoothly. Please let your friends andfamily know about our hotel and come back and visit us soon!

10/10 Eccellente

Jowie F

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Good hotel to stay
It’s a good hotel to stay. But it’s shampoo container is broke and cannot pump.
Soggiorno di 1 notte a gennaio 2024
Risposta di Hampton Inn & Suites Clear Lake/NASA, il giorno 10 gen 2024
Hi Jowie,Thank you for the kind words! We will replace the shampoo pump container. Please let your friends andfamily know about our hotel and come back and visit us soon!

8/10 Buono

audra

Mi è piaciuto: Comfort della camera
Soggiorno di 1 notte a gennaio 2024
Risposta di Hampton Inn & Suites Clear Lake/NASA, il giorno 10 gen 2024
Thank you for the kind rating! We’re so happy your visit went so smoothly. Please let your friends andfamily know about our hotel and come back and visit us soon!

8/10 Buono

Co

Soggiorno di 3 notti a dicembre 2023
Risposta di Hampton Inn & Suites Clear Lake/NASA, il giorno 8 gen 2024
Hi Co,Thank you for the kind rating! We’re so happy your visit went so smoothly. Please let your friends and family know about our hotel and come back and visit us soon!

8/10 Buono

Saher

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great stay, my only concern is with the booking - I booked 3 King bed suites together, and ended up getting 2 normal rooms on one floor with the 3rd room on a different floor that was actually a suite. Just confused as to why the differentiation occured.
Soggiorno di 1 notte a dicembre 2023
Risposta di Hampton Inn & Suites Clear Lake/NASA, il giorno 8 gen 2024
Hi Saher, ,It has been a pleasure serving you and we are very glad you enjoyed your stay at our property. We do not change room types on third party bookings. You booked 2 King study's and a suite. We were delighted to have you as our guest! Your comment was shared with our team and it sure gave us a moment of rejoicing knowing that our mission was accomplished.

8/10 Buono

Hemant

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a dicembre 2023
Risposta di Hampton Inn & Suites Clear Lake/NASA, il giorno 8 gen 2024
Hi Hemant,Thank you for the kind rating! We’re so happy your visit went so smoothly. Please let your friends and family know about our hotel and come back and visit us soon!

6/10 Soddisfacente

Timothy

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 1 notte a dicembre 2023
Risposta di Hampton Inn & Suites Clear Lake/NASA, il giorno 8 gen 2024
Hi Timothy,Thank you for taking the time to rate us! We’re so happy your visit went so smoothly. We are in process of renovations. Please let your friends and family know about our hotel and come back and visit us soon!

10/10 Eccellente

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Checkin was quick. Room was clean. Free breakfast was acceptable
Soggiorno di 2 notti a dicembre 2023
Risposta di Hampton Inn & Suites Clear Lake/NASA, il giorno 31 gen 2024
Anonymous,Thank you for the kind rating! We’re so happy your visit went so smoothly. Please let your friends and family know about our hotel and come back and visit us soon!

10/10 Eccellente

Tommy

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 3 notti a dicembre 2023
Risposta di Hampton Inn & Suites Clear Lake/NASA, il giorno 28 dic 2023
Hi Tommy,It has been a pleasure serving you and we are very glad you enjoyed your stay at our property. It is a joy for us to receive such positive response from you. We were delighted to have you as our guest! Your comment was shared with our team and it sure gave us a moment of rejoicing knowing that our mission was accomplished.

2/10 Terribile

Marichu

Viaggio con la famiglia
Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio, condizioni e dotazioni della struttura, comfort della camera
TV has no signal when we arrived, excuse was due to rain but when asked are we the only one having this problem, no response. We stayed out all day so when we went back to hotel and asked for maintainance to fix TV we were told we shoul not have waited this late to request for them. Well, we should not have this problem AT ALL. Not our fault. Microwave does not heat up food either. Door cards got deactivated several times. Had to go to the desk 3x!!! And the person even asked us what's wrong with our cards, well what is wrong with YOUR cards?!!! Poor service.
Soggiorno di 2 notti a dicembre 2023
Risposta di Hampton Inn & Suites Clear Lake/NASA, il giorno 18 dic 2023
On behalf of the Hampton Inn & Suites Clear Lake family we want to say thank you. The time taken along with the effort to share your experience with us is genuinely appreciated. Your feedback is very important and your satisfaction is our top priority. Despite having a highly qualified team, and a track record of excellent service we proudly maintain; we deeply regret not having met the quality standards you deserve. However we would like to take this occasion to encourage you to continue being part of our family. We have enjoyed serving you and were delighted to have you as our guest. We will be honored to be your host again, and we will do everything in our power to exceed your expectations if you ever visit again the Houston, Clear Lake area.

8/10 Buono

Ray

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio, condizioni e dotazioni della struttura, comfort della camera
Soggiorno di 1 notte a dicembre 2023
Risposta di Hampton Inn & Suites Clear Lake/NASA, il giorno 18 dic 2023
Hi Ray,Thank you for the kind rating! We’re so happy your visit went so smoothly. Please let your friends and family know about our hotel and come back and visit us soon!

8/10 Buono

Linda

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Good greetings!
Our room was very clean, the bed was comfortable! Breakfast was good, coffee was very good!
Soggiorno di 1 notte a dicembre 2023
Risposta di Hampton Inn & Suites Clear Lake/NASA, il giorno 18 dic 2023
Hi Linda,Thank you for the great review! We’re so happy your visit went so smoothly. Please let your friends and family know about our hotel and come back and visit us soon!

10/10 Eccellente

Angel

Soggiorno di 1 notte a dicembre 2023
Risposta di Hampton Inn & Suites Clear Lake/NASA, il giorno 13 dic 2023
Hi Angel,Thank you for the kind words! We’re so happy your visit went so smoothly. Please let your friends and family know about our hotel and come back and visit us soon!

10/10 Eccellente

Bobby

Viaggio di gruppo, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The staff was willing to please especially Nisha that ran the front desk in the evening. Would like to give the lady's that ran the breakfast buffet a five star rating also. They kept everything fully stocked and was no waiting for breakfast.
Soggiorno di 1 notte a novembre 2023
Risposta di Hampton Inn & Suites Clear Lake/NASA, il giorno 13 dic 2023
Hi Bobby,Thank you for the kind words! We’re so happy your visit went so smoothly. Please let your friends and family know about our hotel and come back and visit us soon!

2/10 Terribile

Thomas

Soggiorno di 1 notte a dicembre 2023
Risposta di Hampton Inn & Suites Clear Lake/NASA, il giorno 13 dic 2023
Hi Thomas, We would like to extend a sincere apology regarding the issue you had at our hotel. We have a high standard of quality at our hotel, and we are disappointed you didn’t get to experience that. Please give us more information regarding your stay so we can discuss your review with the team to ensure it gets corrected. Please contact us directly if you have any other questions or concerns.

8/10 Buono

Michael, Lufkin

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This property is starting to show its age but it is overall an ok stay for the price
Soggiorno di 1 notte a dicembre 2023
Risposta di Hampton Inn & Suites Clear Lake/NASA, il giorno 13 dic 2023
Hi Michael,Thank you for the kind words! We’re so happy your visit went so smoothly. We are in process of renovations. Please let your friends and family know about our hotel and come back and visit us soon!

10/10 Eccellente

James, Fort Worth

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 1 notte a dicembre 2023
Risposta di Hampton Inn & Suites Clear Lake/NASA, il giorno 14 dic 2023
Hi James,Thank you for the kind rating! We’re so happy your visit went so smoothly. Please let your friends and family know about our hotel and come back and visit us soon!