2/10 Terribile
Kathlyn
Viaggio con la famiglia
14 gen 2026
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
I stayed at the Hilton Post Oak Dec 27 to Jan 2 and stayed in room 1001, and I caught LICE. This hotel is LICE INFESTED. My son and I slept on the sofa bed, and we both caught lice. My husband and other two children did not because they were sleeping in the beds with sheets. They brought the sofa bed into our room from another room, and it was obviously infested with LICE from another guest. I called the hotel and wrote a formal complaint, and they haven’t even gotten back in touch. I wrote a formal complaint to Hilton customer service, and they also haven’t even written me back. Not one word.
Not only that, this hotel was obviously NOT CLEAN. There were six old French fries and an olive on the carpet next to our room, and they were on the floor for all six days of our stay. No one cleaned the hallway. No one cared. And now that I have called and talked to three people at the Hilton Post Oak hotel, I know that no one cares because they treated me horribly, intimating that I was lying. I told them that the lice specialist I hired to comb through my and my son’s hair gave me the maturity of the insects and eggs, and I KNOW I caught it from this hotel. I KNOW it was the sofa bed because only my son and I got it. The timing is exactly right. Bad service. I told them to check on the people staying in that room now because they could catch the lice too. They laughed at me.
Stay someplace else. This place is dirty dirty dirty, and if they mess up your stay, they do NOT CARE about
Kathlyn
Soggiorno di 6 notti a dicembre 2025
