Reception

Recensioni per Hilton Houston Post Oak by the Galleria

4 out of 5
Hilton Houston Post Oak by the Galleria
2001 Post Oak Blvd, Houston, TX

Recensioni

8,2

Ottimo

Valutazione di 10 - Eccellente. 607 su 1244 recensioni" "
Valutazione di 8 - Buono. 307 su 1244 recensioni" "
Valutazione di 6 - Soddisfacente. 157 su 1244 recensioni" "
Valutazione di 4 - Scarso. 100 su 1244 recensioni" "
Valutazione di 2 - Terribile. 73 su 1244 recensioni" "

8,4/10

Pulizia

8,6/10

Personale e servizio

8,0/10

Servizi

8,2/10

Condizioni e dotazioni della struttura

8,0/10

Ecosostenibilità

Recensioni

8/10 Buono

Cristiano

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a marzo 2018

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Il personale dell'hotel è molto gentile. La sera del check-in in reception c'era un ragazzo molto preparato e disponibile. Poca chiarezza invece per quanto riguarda la tariffa del servizio di transfert (a pagamento ovviamente) che l'hotel offre verso l'aeroporto IAH. L'unica pecca riguarda il servizio caffè/tè offerto in camera che non è stato sostituito e rinnovato durante il nostro soggiorno.

10/10 Eccellente

Marshel

Soggiorno di 2 notti a marzo 2024

10/10 Eccellente

Shawn Aarie

Viaggio di gruppo
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
The pool was nice, area nice will definitely stay at this location again
Soggiorno di 3 notti a maggio 2024
Risposta di HH, il giorno 21 mag 2024
Dear Shawn,Greetings from Houston! Your kind words and perfect rating mean the world to us, and we’re thrilled to learn of your memorable stay. We couldn’t agree more with your assessment of our relaxing and welcoming pool area, and we’re thrilled you were able to take advantage of all we have to offer. It would be a joy to be your home away from home for years to come, and we encourage you to join us for another exceptional stay in the months ahead. Until next time!Yours in hospitality,Anthony GiraldoDirector of Front Office

10/10 Eccellente

Dianelis

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Perfecto todo gracias
Soggiorno di 1 notte a maggio 2024
Risposta di HH, il giorno 20 mag 2024
Dear Dianelis,Your kind words have us smiling from ear to ear, and we’re thrilled to have shared an exceptional stay with you. From our friendly atmosphere to our well-appointed accommodations, we take great pride in going above and beyond for our guests. We eagerly await another opportunity to impress and hope to be your Houston home once again soon!Yours in hospitality,Anthony GiraldoDirector of Front Office

10/10 Eccellente

JULIETH

Viaggio di coppia, Viaggio di lavoro
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Nice place
Soggiorno di 1 notte a maggio 2024
Risposta di HH, il giorno 20 mag 2024
Dear Julieth,Thank you for sharing your perfect rating! It was a joy to be your home away from home, and we’re thrilled you were able to experience the comfort and hospitality we provide. We eagerly await another opportunity to impress you once again soon, and we look forward to your next Houston adventure with open arms. Until then!Yours in hospitality,Anthony GiraldoDirector of Front Office

10/10 Eccellente

Tami, Herndon

Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
It was a nice hotel with many walkable stores, restaurants, grocery and church.
Soggiorno di 2 notti ad aprile 2024
Risposta di HH, il giorno 15 mag 2024
Dear Tami,Your perfect rating and glowing review have truly brightened our day, and we’re thrilled you were able to experience all we have to offer. From our convenient Galleria location to our many amenities, we take great pride in sharing an exceptional experience with our guests. We look forward to being your home away from home for years to come, and we hope to exceed your expectations once again soon!Yours in hospitality,Anthony GiraldoDirector of Front Office

10/10 Eccellente

Jeffrey

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 1 notte a maggio 2024
Risposta di HH, il giorno 16 mag 2024
Dear Jeffrey,Thank you for sharing your perfect rating! It was truly a pleasure to be your Houston home, and we’re thrilled you were able to experience all we have to offer. It would be a joy to exceed your expectations once again in the coming months, and we eagerly await your return with open arms. Until then!Yours in hospitality,Anthony GiraldoDirector of Front Office

8/10 Buono

Nikkii

Viaggio con la famiglia
Mi è piaciuto: Servizi e condizioni e dotazioni della struttura
The check-in was super easy. The air-conditioning was super loud and wakes you out of you sleep ever time it came on. The shower wasn't cleaned properly and had hair from the previous guess. Overall i would definitely stay again when i visit. The valet staff was excellent
Soggiorno di 2 notti a maggio 2024
Risposta di HH, il giorno 13 mag 2024
Dear Nikkii,Thank you for sharing such valuable insights. It was a joy to welcome you to all we have to offer, and we look forward to passing your kind words along to our front desk and valet teams. Your added comments on the air conditioning and shower are welcomed, and we look forward to referencing your observations as we continue to improve and refine the guest experience. We hope to truly exceed your expectations on another visit soon, and we wish you nothing but the best until then!Yours in hospitality,Anthony GiraldoDirector of Front Office

10/10 Eccellente

Samantha

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 2 notti ad aprile 2024
Risposta di HH, il giorno 13 mag 2024
Dear Samantha,Greetings from Houston! Your perfect rating has us smiling from ear to ear, and we can’t thank you enough for sharing. From our spacious accommodations to our friendly atmosphere, you can always expect a memorable experience when you make us your home away from home. We look forward to sharing another exceptional stay with you in the months ahead, and we wish you nothing but the best until then!Yours in hospitality,Anthony GiraldoDirector of Front Office

8/10 Buono

Fadi, Fairfield

Viaggio di lavoro
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Good
Soggiorno di 2 notti a maggio 2024
Risposta di HH, il giorno 10 mag 2024
Dear Fadi,Thank you for sharing such a high rating! It was a joy to welcome you to all we have to offer, and we’re thrilled to have been your Houston home. You can always expect a world-class visit from the moment you walk through our front doors, and we look forward to being your Houston choice for years to come. We eagerly await your return and hope to impress you once again soon!Yours in hospitality,Anthony GiraldoDirector of Front Office

4/10 Scarso

Stephanie

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 3 notti ad aprile 2024
Risposta di HH, il giorno 6 mag 2024
Dear Stephanie,Thank you for taking the time to share your review. We strive to provide our guests with the perfect stay, and we’re disappointed to have fallen short of our usual standards in this instance. We encourage you to reach out directly for any assistance we can provide in helping you return for a visit that truly goes above and beyond, and we look forward to truly impressing should you choose to give us another opportunity in the months ahead. We wish you the very best on all your travels and hope to see you again soon.Yours in hospitality,Anthony GiraldoDirector of Front Office

10/10 Eccellente

Tanisha

Viaggio con la famiglia
Mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Enjoyed my stay here ! Good restaurants around ! Walking distance to shopping ! Great amenities!
Soggiorno di 3 notti ad aprile 2024
Risposta di HH, il giorno 3 mag 2024
Dear Tanisha,Your glowing review has us smiling from ear to ear, and we’re delighted to learn of your exceptional stay, From our convenient Galleria location to our world-class amenities, we take great pride in sharing a truly exceptional experience with our guests. We look forward to being your Houston home for years to come, and we invite you to hurry back for another memorable stay in the months ahead. Until then!Yours in hospitality,Anthony GiraldoDirector of Front Office

10/10 Eccellente

Kimberly

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di SDC, il giorno 30 apr 2024
Dear Kimberly,Your perfect rating means the world to us, and we can’t thank you enough for sharing. The guest is at the forefront of everything we do, and it was truly a pleasure to share our world-class hospitality and genuine care with you from the moment you walked through our front doors. With our endless amenities and spacious accommodations, it would be a joy to be your home away from home for years to come, and we eagerly await your next Houston adventure. Until then!Yours in hospitality,Anthony GiraldoDirector of Front Office

10/10 Eccellente

Dawn I

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 3 notti ad aprile 2024
Risposta di HH, il giorno 29 apr 2024
Dear Dawn,Your perfect rating has us smiling from ear to ear, and we’re delighted to have shared an exceptional stay with you. From our spacious accommodations to our friendly team, you can always expect a memorable stay when you make us your Houston home. We look forward to being your home away from home for years to come, and we eagerly await another opportunity to exceed your expectations once again. Until then!Yours in hospitality,Anthony GiraldoDirector of Front Office

10/10 Eccellente

teresa

Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
good walking location to shopping and dining and freeway access
Soggiorno di 2 notti ad aprile 2024
Risposta di HH, il giorno 16 apr 2024
Dear Teresa,Your perfect rating means the world to us, and we can’t thank you enough for sharing. Our location is certainly one of our many highlights, and we’re thrilled you were able to experience the best of the Galleria area. You can always expect spacious accommodations and world-class hospitality whenever you make us your Houston home, and we invite you to join us for another unforgettable stay in the months ahead. We eagerly await your return and wish you all the best until then!Yours in hospitality,Anthony GiraldoDirector of Front Office

6/10 Soddisfacente

Tiffany

Viaggio con la famiglia
Other guest were so loud all night and were playing loud music until 7:30am! And parking garage gate was not working!
Soggiorno di 1 notte ad aprile 2024
Risposta di HH, il giorno 15 apr 2024
Dear Tiffany,We appreciate your feedback and thank you for sharing. We can’t apologize enough for falling short of your expectations, and we encourage you to reach out directly for any assistance we can provide in alleviating your concerns. We’re disappointed that outside noise seeped in and disrupted your stay, and we hope for another opportunity to share a more typical stay with you in the months ahead. We look forward to the chance to restore your trust during your next visit.Yours in hospitality,Anthony GiraldoDirector of Front Office

6/10 Soddisfacente

Camilla

Viaggio di lavoro
Non mi è piaciuto: Pulizia
The layout and spaciousness was great. All staff were very friendly and accommodating. Property lobby seemed updated, rooms need a makeover. Carpet had stains, bathroom was not very clean, beds were way too soft -my back hurt every single day).
Soggiorno di 3 notti ad aprile 2024
Risposta di HH, il giorno 15 apr 2024
Dear Camilla,Thank you for sharing such valuable insights. It was a joy to welcome you to Houston, and while we appreciate your kind words for our dedicated team, we’re disappointed to have fallen short of your expectations in this instance. Your added notes on our accommodations are welcomed, and we look forward to referencing your observations as we strive to refine the guest experience. It would be a joy to welcome you for a stay that truly exceeds your expectations in the months ahead, and we hope to share an exceptional visit with you soon. Until then.Yours in hospitality,Anthony GiraldoDirector of Front Office

8/10 Buono

Michael

Viaggio di lavoro, Viaggio con la famiglia
Mi è piaciuto: Pulizia
Great location
Soggiorno di 1 notte ad aprile 2024
Risposta di HH, il giorno 8 apr 2024
Dear Michael,Thank you for sharing such a high rating! We couldn’t agree more with your assessment of our stunning location, and we are delighted to have shared a memorable stay with you. With all the Galleria area has to offer, it would be a joy to be your Houston home for years to come. We eagerly await another opportunity to truly exceed your expectations and hope to welcome you again soon. Until then!Yours in hospitality,Anthony GiraldoDirector of Front Office

8/10 Buono

michael

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
During our stay, (evening on March 29th) someone in our party was not feeling well. A young gentleman who worked at your hotel was near the front desk and overheard that we had problems with the vending machine that provided aspirin (it wasn’t working) … front desk personnel could not locate assistance for vending machine but the young man he went over and beyond to assist us. Wish I got his name. He saved us!
Soggiorno di 1 notte a marzo 2024
Risposta di HH, il giorno 8 apr 2024
Greetings Michael,Thank you for sharing your glowing review! We take great pride in going above and beyond for our guests, and we will be sure to pass your kind words along to our team. You can always expect genuine hospitality and care when you make us your Houston home, and we hope to welcome you for another exceptional stay once again in the months ahead. We eagerly await another opportunity to exceed your expectations and wish you all the best until then!Yours in hospitality,Anthony GiraldoDirector of Front Office

10/10 Eccellente

Ofer, Miami

Soggiorno di 1 notte a marzo 2024
Risposta di HH, il giorno 5 apr 2024
Dear Ofer,Greetings from Houston! Your perfect rating means the world to us, and we’re thrilled to have shared an exceptional stay with you. From our friendly environment to our spacious accommodations, you can always expect a memorable visit when you make us your home away from home. We look forward to welcoming you for years to come and hope to share another memorable visit with you soon. Until then!Yours in hospitality,Anthony GiraldoDirector of Front Office

8/10 Buono

Lana

Soggiorno di 2 notti a marzo 2024
Risposta di HH, il giorno 1 apr 2024
Dear Lana,Greetings from Houston! We’re thrilled to learn of your memorable stay, and we can’t thank you enough for sharing. We take great pride in going above and beyond for our guests, and we encourage you to join us for a truly exceptional experience once again soon. We eagerly await your return to our convenient location near the Galleria, and we wish you nothing but the best until then!Yours in hospitality,Anthony GiraldoDirector of Front Office

10/10 Eccellente

Mitchell

Great hotel
Soggiorno di 4 notti a marzo 2024
Risposta di HH, il giorno 6 mar 2024
Dear Mitchell,Greetings from Houston! We’re thrilled to learn of your exceptional stay and thank you for taking the time to share. It was a joy to be your home away from home, and with our world-class amenities and well-appointed accommodations, there are always more memories to be made. We encourage you to join us for another exceptional stay in the coming months, and we look forward to impressing you once again soon. Until then!Yours in hospitality,Anthony GiraldoDirector of Front Office

8/10 Buono

Hrant

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Soggiorno di 2 notti a febbraio 2024
Risposta di HH, il giorno 6 mar 2024
Dear Hrant,Thank you for sharing such a high rating! We take great pride in providing our guests with everything they need for an exceptional stay, and we’re thrilled you were able to take advantage of all we have to offer. From our friendly atmosphere to our spacious accommodations, you can always expect an unforgettable experience when you make us your Houston home. We eagerly await your return and wish you all the best until then!Yours in hospitality,Anthony GiraldoDirector of Front Office

10/10 Eccellente

Nida

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Good and clean
Soggiorno di 2 notti a febbraio 2024
Risposta di HH, il giorno 20 feb 2024
Dear Nida,Greetings from Houston! We’re thrilled to learn of your exceptional stay, and we thank you for taking the time to share. We strive to create a clean and welcoming environment, and we’re thrilled you were able to experience all we have to offer. We look forward to being your Houston home for years to come, and we eagerly await another opportunity to exceed your expectations. Until then!Yours in hospitality,Anthony GiraldoDirector of Front Office

10/10 Eccellente

Lucia

Soggiorno di 1 notte a febbraio 2024
Risposta di HH, il giorno 21 mar 2024
Dear Lucia,Greetings from Houston! We’re thrilled to learn of your exceptional stay, and we can’t thank you enough for sharing. We strive to provide our guests with a memorable stay filled with genuine care and world-class hospitality, and your perfect rating reinforces our commitment to the guest experience. We eagerly await your return to our convenient location near the Galleria and wish you all the best until then!Yours in hospitality,Anthony GiraldoDirector of Front Office

10/10 Eccellente

Percy

Soggiorno di 1 notte a febbraio 2024
Risposta di HH, il giorno 20 feb 2024
Dear Percy,Your perfect rating has us smiling from ear to ear, and we’re delighted to have provided you with a memorable stay. We take great pride in going above and beyond for our guests, and we encourage you to join us for another exceptional visit filled with world-class hospitality and care in the months ahead. We eagerly await another opportunity to impress and wish you all the best until then!Yours in hospitality,Anthony GiraldoDirector of Front Office

10/10 Eccellente

Jacquay

Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Relaxing location
Soggiorno di 1 notte a febbraio 2024
Risposta di HH, il giorno 19 feb 2024
Greetings Jacquay,Thank you for sharing your perfect rating! It was a joy to be your Houston home, and we’re thrilled you were able to take advantage of all we have to offer. Our location near the Galleria is perfect for exploring, and with all there is to see and do (and eat!) nearby, we encourage you to join us again in the months ahead. We eagerly await your return and hope to see you soon!Yours in hospitality,Anthony GiraldoDirector of Front Office

10/10 Eccellente

Larissa

Soggiorno di 2 notti a febbraio 2024
Risposta di HH, il giorno 21 mar 2024
Greetings Larissa,It was a joy to be your Houston home, and we thank you for taking the time to share your perfect review. You can always expect a visit filled with world-class comfort and care from the moment you walk through our front doors, and we look forward to being your home away from home for years to come. We eagerly await your return to our fair city and look forward to exceeding your expectations once again in the months ahead!Yours in hospitality,Anthony GiraldoDirector of Front Office

4/10 Scarso

Roger

Viaggio di lavoro
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
I must say that my experience left much to be desired. As someone who frequently travels for business, I value comfort and luxury in my accommodations. Unfortunately, the room I was initially assigned fell short of these expectations. Upon entering the room, I was immediately struck by a dingy odor that permeated the air. It was evident that the room had not been properly maintained, and the overall cleanliness left much to be desired. Additionally, the furniture appeared old and beaten up, lacking the polished and refined touch one would expect from a Hilton establishment. Disappointed by these observations, I decided to voice my concerns to the hotel staff. To their credit, they promptly addressed the issue by relocating me to another room. While the second room was an improvement over the first, it still failed to meet the standards of luxury and comfort that I associate with the Hilton brand. When I travel for business, I seek solace and a sense of relaxation after a long day of meetings and work. It is essential for me to stay in a place that exudes a pleasant ambiance and a welcoming atmosphere. Regrettably, the Hilton fell short in this regard. Given my experience, I cannot wholeheartedly recommend the Hilton for future business travelers seeking a comfortable and luxurious stay. While the staff was responsive to my concerns, the initial room conditions and lackluster second room were not up to par.
Soggiorno di 2 notti a febbraio 2024
Risposta di HH, il giorno 14 feb 2024
Dear Roger,Thank you for sharing your detailed feedback. While we appreciate your kind words for our responsive team, we’re disappointed to have fallen short of our usual standards. Your comments serve as a valuable opportunity to reassess and refine our approach to the guest experience, and we look forward to addressing your concerns in the coming days. We strive to create an environment in which the discerning business traveler can relax and rejuvenate amidst the demands of their busy schedule, and we encourage you to reach out directly for any assistance we can provide in helping you return for a visit more in line with your expectations. Thank you once again for sharing your review, and we wish you nothing but the best on all your future travels.Yours in hospitality,Anthony GiraldoDirector of Front Office

8/10 Buono

hadi

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
👍
Soggiorno di 1 notte a dicembre 2023
Risposta di HH, il giorno 6 feb 2024
Dear hadi,Greetings from Houston! It was a joy to welcome you to all we have to offer, and we’re thrilled to have been part of your memorable stay. From our friendly team to our spacious accommodations, we take great pride in going above and beyond for our guests. We eagerly await another opportunity to truly exceed your expectations in the months ahead, and we wish you nothing but the best until then!Yours in hospitality,Anthony GiraldoDirector of Front Office

8/10 Buono

Gerardo

Mi è piaciuto: Pulizia
Soggiorno di 1 notte a dicembre 2023
Risposta di HH, il giorno 25 gen 2024
Dear Gerardo,Thank you for sharing such a high rating! It was a joy to be your Houston home, and we’re thrilled to have provided you with an exceptional stay. From our friendly environment to our spacious accommodations, you can always expect a comfortable experience whenever you walk through our front doors. It would be a joy to share another delightful stay with you in the months ahead, and we look forward to impressing you once again in the months ahead. Until next time!Yours in hospitality,Anthony GiraldoDirector of Front Office

6/10 Soddisfacente

Tyrone

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 1 notte a gennaio 2024
Risposta di HH, il giorno 23 gen 2024
Dear Tyrone,Thank you for taking the time to share your review. We’re disappointed to learn that your stay wasn’t up to our usual standards. We strive to go above and beyond for our guests, and it would be a pleasure to welcome you for a visit that truly exceeds your expectations in the months ahead. We eagerly await another opportunity to be your Houston home, and we wish you all the best until then.Yours in hospitality,Anthony GiraldoDirector of Front Office

8/10 Buono

ROBERT

Viaggio di coppia, Viaggio di lavoro
Did not have hot water the day after they reported that the hot water would be out from 11am to 2pm on the first day of our stay.
Soggiorno di 2 notti a gennaio 2024
Risposta di HH, il giorno 22 gen 2024
Dear Robert,Greetings from Houston! Thank you for sharing your review. While we’re disappointed to hear of your frustrating first day, we are delighted that we were able to meet your needs and provide you with a worthwhile experience from then on. We encourage you to join us for an experience free of disruption in the months ahead, and we eagerly await another opportunity to truly impress. We wish you nothing but the best and hope to see you again soon!Yours in hospitality,Anthony GiraldoDirector of Front Office

10/10 Eccellente

Alejandra

Mi è piaciuto: Pulizia e comfort della camera
Great Area
Needed a night stay close to Turners, this was best option
Soggiorno di 1 notte a novembre 2023
Risposta di HH, il giorno 22 gen 2024
Dear Alejandra,Your perfect rating has brightened our day, and we can’t thank you enough for taking the time to share. Our location near the Galleria is one of our many highlights, and we’re delighted you were able to take advantage. We take great pride in providing our guests with a comfortable experience, and we encourage you to make us your Houston home for years to come. We look forward to impressing you once again in the coming months and wish you all the best until then!Yours in hospitality,Anthony GiraldoDirector of Front Office

10/10 Eccellente

Joey

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Amazing
Soggiorno di 2 notti a gennaio 2024
Risposta di HH, il giorno 19 gen 2024
Dear Joey,Thank you for sharing your perfect rating! It was a joy to be your Houston home, and we’re delighted to learn of your memorable stay. We take great pride in going above and beyond for our guests, and we’re thrilled you were able to take advantage of all we have to offer. From our friendly team to our spacious accommodations, we take great pride in going above and beyond for our guests. We look forward to impressing you once again soon!Yours in hospitality,Anthony GiraldoDirector of Front Office

10/10 Eccellente

Pedro

Soggiorno di 1 notte a gennaio 2024
Risposta di HH, il giorno 16 gen 2024
Greetings Pedro,Your perfect review has us smiling from ear to ear, and we’re thrilled to have provided you with an exceptional experience. From our friendly team to our world-class amenities, you can always expect a memorable stay filled with world-class hospitality and care whenever you make us your Houston home. We encourage you to join us for another memorable stay in the months ahead, and we eagerly await your return. Until next time!Yours in hospitality,Anthony GiraldoDirector of Front Office

4/10 Scarso

FEDERICO

Viaggio di coppia
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Esta vieja, sucia y mal servicio No lo recomiendo
Soggiorno di 1 notte a gennaio 2024
Risposta di HH, il giorno 12 gen 2024
Dear Federico,We appreciate your feedback and thank you for taking the time to share. We’re disappointed to have fallen short of your expectations, and we can’t apologize enough for your frustrating experience. We trust that our team was quickly responsive to any of your needs during your stay, and should you choose to give us another opportunity to impress in the months ahead, we are committed to delivering a stay that surpasses your previous experience. We hope to welcome you soon and wish you all the best until then.Yours in hospitality,Anthony GiraldoDirector of Front Office

10/10 Eccellente

Denise Lasky

Viaggio con la famiglia
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 7 notti a dicembre 2023
Risposta di HH, il giorno 8 gen 2024
Dear Denise,Greetings from Houston! It was a pleasure to welcome you to our friendly atmosphere, and we thank you for sharing your perfect rating. With our endless hospitality and comfortable accommodations, you can always expect a memorable stay whenever you make us your Houston home, and it would be a joy to welcome you for another exceptional stay in the months ahead. Until then!Yours in hospitality,Anthony GiraldoDirector of Front Office

8/10 Buono

David De la Garza

Viaggio con la famiglia
Mi è piaciuto: Pulizia e comfort della camera
Soggiorno di 5 notti a dicembre 2023
Risposta di HH, il giorno 8 gen 2024
Dear David,Thank you for sharing such a high rating! It was a joy to be your Houston home, and we’re thrilled you were able to take advantage of all we have to offer. From our friendly team to our endless amenities, you can expect a stay that truly checks all the boxes whenever you walk through our front doors. We eagerly await another opportunity to welcome you, and we wish you all the best until then.Yours in hospitality,Anthony GiraldoDirector of Front Office

10/10 Eccellente

Maggie

Soggiorno di 2 notti a dicembre 2023
Risposta di HH, il giorno 5 gen 2024
Dear Maggie,Your perfect review has warmed our hearts, and we’re truly delighted to learn of your memorable visit. We’re committed to sharing our world-class hospitality and well-appointed accommodations with every guest that walks through our front doors, and we’re thrilled you were able to take advantage of all we have to offer. We encourage you to make us your Houston home for years to come, and we look forward to exceeding your expectations once again in the months ahead. Until next time!Yours in hospitality,Anthony Giraldo

4/10 Scarso

Malcolm

Viaggio di gruppo
Non mi è piaciuto: Pulizia
Soggiorno di 3 notti a dicembre 2023
Risposta di HH, il giorno 5 gen 2024
Dear Malcolm,Thank you for sharing your review. We’re deeply disappointed to have fallen short of your expectations, and we apologize for not meeting your needs. It would be a joy to demonstrate our commitment to a world-class guest experience, and we encourage you to reach out directly for any assistance we can provide in helping you return for a more typical stay in the months ahead. Should you choose to give us another chance, we can ensure a truly memorable visit. We hope to hear from you soon and wish you the very best on all your future travels.Yours in hospitality,Anthony GiraldoDirector of Front Office

10/10 Eccellente

Ron

Soggiorno di 1 notte a dicembre 2023
Risposta di HH, il giorno 2 gen 2024
Dear Ron,We're absolutely thrilled to hear that you had such a fantastic experience during your stay. Our team takes great pride in providing high levels of hospitality and care to our guests, and we're delighted that it was noticed and appreciated. Your feedback means the world to us, and we can't wait to welcome you back to Houston for another memorable visit in the months ahead. Safe travels and warm regards!Yours in hospitality,Anthony GiraldoDirector of Front Office

6/10 Soddisfacente

C

Viaggio di coppia
Old, tired. The rooms need a revamp desperately
Soggiorno di 4 notti a dicembre 2023
Risposta di HH, il giorno 2 gen 2024
Dear C,We appreciate your valuable feedback and thank you for taking the time to share. We take great pride in sharing our spacious and well-appointed accommodations with our guests, and we look forward to referencing your observations as we continue to refine the guest experience. We are always looking for ways to help our guests feel comfortable and cared for, and it would be a joy to welcome you for the true Hilton experience once again in the months ahead. We wish you all the best and eagerly await another opportunity to impress.Yours in hospitality,Anthony GiraldoDirector of Front Office

10/10 Eccellente

Jessica

Soggiorno di 2 notti a dicembre 2023
Risposta di HH, il giorno 27 dic 2023
Dear Jessica,Greetings from Houston! It was a pleasure to welcome you to our warm and friendly environment, and we’re delighted you were able to experience our spacious accommodations and world-class hospitality. We take great pride in going above and beyond for our guests, and we encourage you to join us for another visit filled with comfort and care in the months ahead. We wish you all the best and eagerly await your return!Yours in hospitality,Anthony GiraldoDirector of Front Office

10/10 Eccellente

NaTonya

Soggiorno di 1 notte a dicembre 2023
Risposta di HH, il giorno 26 dic 2023
Dear NaTonya,Your perfect review means the world to us, and we're thrilled to learn of your exceptional experience. It was a joy to welcome you to our world-class hospitality and well-appointed accommodations. Our team will be delighted by your high rating, and we encourage you to join us for another memorable stay in the months ahead. Until then!Yours in hospitality,Anthony GiraldoDirector of Front Office

10/10 Eccellente

jenny

Viaggio di lavoro
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
The people is very friendly. Also the hotel is close to galleria and you can walk around is safe
Soggiorno di 2 notti a dicembre 2023
Risposta di HH, il giorno 26 dic 2023
Dear Jenny,Your kind words and perfect rating have us smiling from ear to ear, and we're delighted you were able to experience all we have to offer. From our convenient location near the Galleria to our friendly and dedicated team, you can always expect a memorable stay when you make us your Houston home. We look forward to sharing exceptional stays with you for years to come, and we eagerly await another opportunity to impress you once again soon. Until then!Yours in hospitality,Anthony GiraldoDirector of Front Office

6/10 Soddisfacente

Pamela

Soggiorno di 3 notti a dicembre 2023
Risposta di HH, il giorno 9 gen 2024
Dear Pamela,Thank you for sharing your review. We’re disappointed to have fallen short of our typical standards of care, and we apologize for not exceeding your expectations. We take great pride in going above and beyond for our guests, and we encourage you to join us for a more typical Hilton stay in the months ahead. It would be a joy to fully regain your trust, and we hope to have another opportunity to impress soon. Until then.Yours in hospitality,Anthony GiraldoDirector of Front Office

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Comfort della camera
Soggiorno di 4 notti a dicembre 2023
Risposta di HH, il giorno 20 dic 2023
Greetings,Thank you for sharing such a high rating! It was a joy to be your Houston home, and we’re delighted to learn of your successful stay. From our friendly team to our world-class amenities, you can always expect a memorable visit whenever you join us near the Galleria. We eagerly await your next Houston adventure, and we look forward to impressing you once again in the months ahead. Until then!Yours in hospitality,Anthony GiraldoDirector of Front Office

10/10 Eccellente

TRAM, COPPELL

Viaggio con la famiglia
Mi è piaciuto: Servizi
Soggiorno di 1 notte a dicembre 2023
Risposta di HH, il giorno 18 dic 2023
Dear TRAM,Your exceptional rating has us smiling from ear to ear, and we’re delighted to learn of your successful stay. We take great pride in providing our guests with the kind of stay that leaves them wanting for nothing, and we encourage you to join us for another memorable stay filled with hospitality and care in the coming months. It would be a joy to be your Houston home once again soon, and we wish you all the best until then!Yours in hospitality,Anthony GiraldoDirector of Front Office