Hotel con piscina a Hutton

“Room was very dated, had a musty old smoke smell. The bathroom was in desperate need of renovations. Parts missing from the tap, a weird old dirty attachment randomly stuck to the wall, the bath was marked and scratched (looked very dirty so did not use). Breakfast was an absolute shambles, it was so busy and crowded with no systems in place, there was barely any food left and seemed to be only one person refilling the food station. It was a struggle to get sausage and eggs. 10 minute queue to...

“The hotel itself is excellent - great location and architecture. The cool atmosphere and aircon were welcoming on the hottest June day ever recorded in Cardiff! The facilities were great - including bedroom, bar and pool / spa. A couple of disappointments though. Guaranteed check-in from 3p.m. We arrived at 2.15 so went to the bar to wait. By 3.30 still no room, so after a lot of to-ing and fro-ing they eventually found us an upgrade. The breakfast - distinctly average for the price and...

“Check in very slow and after travelling 3 hours with elderly disabled parents, our room was not ready, which is understandable. But the only offer to get changed for a wedding was in the changing rooms a flight of stairs down or the toilets! The girl on reception was adamant there wasn’t any other option available and was very unconcerned of the needs for my disabled mother. Breakfast the next morning was also very poor and hardly any hot food left on the buffet. The disable room wet room was...

“È la seconda volta che prenoto questo hotel, soprattutto per la sua posizione strategica e la facilità con cui è possibile raggiungere i luoghi di interesse. Il personale è molto cortese; desidero fare una menzione speciale a Chiara, Event Manager, una professionista instancabile, competente e sempre disponibile a soddisfare ogni richiesta con gentilezza e attenzione. Le camere sono spaziose, ma iniziano a mostrare i segni del tempo. La moquette andrebbe rinnovata e anche il bagno potrebbe...

“Good service from staff overall. Only comment was slow to respond to calls in morning. Spa/massage excellent.”

“The room I stayed in was difficult to get from the main entrance. Umderstand the building is old however . Route was not well sign posted . I was then charged £10 to use the swimming pool . This was not clear at time of booking.”

“Having air con in the room was a huge relief in the heatwave! However, throughout my stay there was a terrible smell of blocked drains around the reception area and near the restaurant. Breakfast was acceptable, but not brilliant (fried eggs were hard and rubbery, the bacon & sausages rather sad, and there was a poor selection of cereal). The whole place looked in need of a bit of TLC, but on the whole the staff were helpful.”