Thank you Mrs.Jackson for your stay and for your feedback! We are deeply saddened that your experience didn't meet high expectations. We strive to ensure genuine hospitality & cleanliness overall & given that we failed our initiative goal is regrettable. If you ever decide to stay with us again, We will be more than accommodating to your stay here at Baymont Inn & Suites.

Thank you for your awesome review! We hope you will choose to stay with us again should your travels bring you back our way.

Thank you for sharing your comments about your recent stay at the Baymont Inn. We take guest satisfaction very seriously and appreciate that your realized some of our short-comings are due to staffing issues. I can assure you that I will be addressing each of the issues you mentioned with the appropriate staff members. I am a firm believer in the philosophy that you cant fix something if you don't know it's broke. We hope you will give us another chance the next time to come to our area so that we can show you what Hoosier Hospitality is all about!

We are truly sorry that you didn't have a good stay with us here at the Baymont Inn. Regarding the pool being closed, the only thing I can think of is that the pool closes "for children" at 10pm. From 10pm to midnight is "Adult Only" swim time. I took over the management of this hotel just a few weeks ago and will be looking at all areas of the hotel for ways to improve our service. We hope that you will us another chance, should you travels bring you back this way, to show you what Hoosier Hospitality is all about.

Thank you for taking the time to let us know about your recent stay. I have shared your comment about the toilet running with our Maintenance Department so it can be addressed right away. We take guest satisfaction very seriously and hope you will give us another chance should your travels bring you back our way.

Thank you for the excellent review!We strive to make every guest feel welcome and comfortable during their stay and it sounds like we succeeded. We hope to see you again soon!

5 out of 5 -- that's great! We appreciate you taking the time to complete the review. It's a great way for us to see what we are doing right and what we might need to improve upon. Looking forward to seeing you again soon.

Thank you for taking time to share your experience. We strive to make each and every guest feel welcome and comfortable during their stay. And, you are correct, the beds do need to be updated. But in ou business, since we are open year round, we have to work around conventions and large events in the city. We wouldn't want to have rooms out of order during a peak event. That's why we are planning this particular project for the slower part of the year; mid-December to mid-March. We hope you'll choose to stay with us again and thanks again for sharing your comments.

We are so glad you enjoyed your stay. And you're correct, the Suites are beautiful and so spacious! We would love to see you again soon.