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Recensioni per La Quinta Inn by Wyndham Indianapolis Airport Executive Dr

2.5 out of 5
La Quinta Inn by Wyndham Indianapolis Airport Executive Dr
2650 Executive Dr, (761), Indianapolis, IN

Recensioni

6,2
Valutazione di 10 - Eccellente. 107 su 415 recensioni" "
Valutazione di 8 - Buono. 68 su 415 recensioni" "
Valutazione di 6 - Soddisfacente. 67 su 415 recensioni" "
Valutazione di 4 - Scarso. 76 su 415 recensioni" "
Valutazione di 2 - Terribile. 97 su 415 recensioni" "

6,4/10

Pulizia

6,4/10

Personale e servizio

5,8/10

Servizi

6,2/10

Condizioni e dotazioni della struttura

6,4/10

Ecosostenibilità

Recensioni

6/10 Soddisfacente

Maurizio

Viaggio di lavoro
Mi è piaciuto: Pulizia e comfort della camera
first morning had a cold shower. Problem resolved the next day.
Soggiorno di 2 notti a novembre 2023
Risposta di GM, il giorno 13 nov 2023
Dear Maurizio t,Thank you for bringing this matter to our attention. We have taken your feedback into consideration and have already made changes to improve our services. We hope that you will give us another chance to show you what we can do.Thank you for your time and we hope that you have a great day.Thanking you

10/10 Eccellente

Marcos

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di General Manager, il giorno 30 apr 2024
Dear Marcos,We loved having you stay with us at La Quinta Inn by Wyndham Indianapolis Airport Executive Dr. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

2/10 Terribile

Jorge

Viaggio di lavoro, Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I called on Friday to explain why I was not able to make it to Indianapolis. I spoke with a young lady which said a manager would call me back. I am yet to hear back. During our flight we had a emergency mechanical problem and the Pilot had emergency land in Dallas. we were not able to get a connecting flight. I called that night from Dallas when we landed and the guy that answered said he couldn't help me that night. so I needed to call the following day which was Friday. I was told the manager was not able to speak to me and I would get a return call. let I mentioned before I never received a call back. I writing this review with the expectation that I'm going to still get no call back. but guess will see.
Soggiorno di 1 notte ad aprile 2024
Risposta di General Manager, il giorno 27 apr 2024
Dear Jorge,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Sincerely,General Manager

2/10 Terribile

Mark

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Broken lights the bedside table had been ripped out lights looked like they'd been ripped out, Stuff still in the toilet. Awful experience overall
Soggiorno di 1 notte ad aprile 2024
Risposta di General Manager, il giorno 27 apr 2024
Dear Mark,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Sincerely,General Manager

10/10 Eccellente

John

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very clean and spacious rooms
Soggiorno di 1 notte ad aprile 2024
Risposta di General Manager, il giorno 27 apr 2024
Dear John,Thank you for staying with us at La Quinta Inn by Wyndham Indianapolis Airport Executive Dr and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Sincerely,General Manager

6/10 Soddisfacente

Matthew

Non mi è piaciuto: Servizi
It was OK. Exactly what you would expect for the price. Lack of options when it comes to the continental breakfast.
Soggiorno di 2 notti ad aprile 2024
Risposta di General Manager, il giorno 24 apr 2024
Dear Matthew,Thank you for choosing to stay with us. From your feedback we learned that we didn’t match your expectation. Kindly accept our apology for this issue. We have taken your feedback positively and appropriate measures have been initiated for preventing this in the future.We will constantly strive to improve our standards and amenities to exceed the expectations of our valued guests like yourself.Looking forward to welcoming you back.Sincerely,General Manager

10/10 Eccellente

Wendi

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nice
Soggiorno di 1 notte ad aprile 2024
Risposta di General Manager, il giorno 21 apr 2024
Dear Wendi,We loved having you stay with us at La Quinta Inn by Wyndham Indianapolis Airport Executive Dr. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Managerd

8/10 Buono

Jean-Michel

Viaggio di lavoro, Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Ok
Soggiorno di 3 notti ad aprile 2024
Risposta di General Manager, il giorno 20 apr 2024
Dear Jean,Thank you for staying with us at La Quinta Inn by Wyndham Indianapolis Airport Executive Dr and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Sincerely,General Manager

10/10 Eccellente

Robert

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The personal was great I recommend this place
Soggiorno di 1 notte ad aprile 2024
Risposta di General Manager, il giorno 13 apr 2024
Dear Robert,Thank you for staying with us at La Quinta Inn by Wyndham Indianapolis Airport Executive Dr and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Sincerely,General Manager

8/10 Buono

Susan, Holland

Viaggio con la famiglia
Mi è piaciuto: Pulizia e personale e servizio
I was a little concerned after reading some reviews, but I was happy with the cleanliness of our room. The bedding was clean and the bed was comfortable. The towels were clean and fluffy. I was disappointed that the included breakfast ran out of food and coffee cups.
Soggiorno di 2 notti ad aprile 2024
Risposta di General Manager, il giorno 11 apr 2024
Dear Susan,Thank you for choosing us at La Quinta Inn by Wyndham Indianapolis Airport Executive Dr during your last stay here. We saw your comments and are happy that you enjoyed your stay. This means the world to us and it will motivate us to do even better.We will be delighted to host you again during the tour next stay hereSincerely,General Manager

8/10 Buono

Shawn

Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Microwave dirty and had a towel in it. No smoke detector/missing. Shampoo bottoe floating in toilet on arrival
Soggiorno di 1 notte a marzo 2024
Risposta di General Manager, il giorno 9 apr 2024
Dear Shawn,We loved having you stay with us at La Quinta Inn by Wyndham Indianapolis Airport Executive Dr. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

4/10 Scarso

John

Viaggio di gruppo
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Breakfast was horrible, ran out of food, stains on the carpet and towels, shower head was poor.
Soggiorno di 4 notti ad aprile 2024
Risposta di General Manager, il giorno 9 apr 2024
Dear John,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager

10/10 Eccellente

Mark

Viaggio di gruppo
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
This was the most expensive hotel room I’ve ever booked due to the eclipse, which is fine given the nature of the event but I don’t expect to be billed twice for the room. Second failure would be the morning breakfast room. We arrived at 7:45am to find slices of white bread and cream cheese packets as the only food left. Deciding on a cup of coffee to ponder where else we could go, we discover the coffee urn empty. No food, no coffee, expecting much more than that for $354 dollars a night. No doubt the hotel was sold out due to the eclipse, but you would have thought someone would have thought to keep the breakfast pantry stocked. Room coffee wasn’t drinkable either. So billed twice for the room and no coffee or breakfast available, epic fail and we will take our business elsewhere in the future.
Soggiorno di 1 notte ad aprile 2024
Risposta di Manager, il giorno 10 apr 2024
Hello Mark,We regret to hear about your disappointment during your recent stay. Our rates are reflective of the anticipated demand during special events. We appreciate your feedback regarding the breakfast room and will address this with our team. Our goal is always to provide a pleasant experience for our guests.

6/10 Soddisfacente

John, Fort Smith

The property is an industrial area. There are more hotels all around it. It is easy to get to. In terms of the hotel, please make sure you come at 3 pm or after if it is b4 check in time they will charge you an additional $35. Also, I stayed on the 1st floor of the property. I'm not sure if they keep people with animals on that floor but it seemed like the carpet was soiled in my room. and the tile portion of the floor could have used a real good mopping. I just needed to stay somewhere for the night so it was just an ok property to stay in. I would give it a 2.5 rating out of 5.
Soggiorno di 1 notte ad aprile 2024
Risposta di General Manager, il giorno 8 apr 2024
Dear John,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

10/10 Eccellente

Joshua

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 4 notti ad aprile 2024
Risposta di General Manager, il giorno 9 apr 2024
Dear Joshua,We loved having you stay with us at La Quinta Inn by Wyndham Indianapolis Airport Executive Dr. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

4/10 Scarso

Josh

Viaggio con famiglia e bambini piccoli
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Under staffed, room not ready at check-in time, smelled like smoke, room was over priced. Had three people staying in the room and only two bath towels. Called for extra towel and never received one. ( waited 35 mins and then had to leave).
Soggiorno di 2 notti ad aprile 2024
Risposta di General Manager, il giorno 8 apr 2024
Dear Josh,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

6/10 Soddisfacente

DEVON

Viaggio di gruppo, Viaggio di coppia
Room smelled like smoke
Soggiorno di 1 notte ad aprile 2024
Risposta di Manager, il giorno 9 apr 2024
Hello DEVON,We apologize for any inconvenience you may have experienced during your stay. We encourage guests to notify us immediately if they encounter any issues to address them promptly and ensure a pleasant stay for all guests. Your feedback is truly valuable to us as we strive to improve our services.

6/10 Soddisfacente

Kea

Viaggio di lavoro
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia
While some features were updated (nicer linens, curtains, etc.), the breakfast area was a complete joke and parts of the room itself were still in need of updates or perhaps a deep cleaning. It was fine for a quick stay, but not the best set up or location.
Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 27 mar 2024
Hello Kea, We appreciate your feedback on your recent stay with us. We value your input regarding our breakfast area and room situation, and we will share this with our team for further review. Our aim is to offer a comfortable stay for all guests, and we regret if we fell short of your expectations. Your comments are important to us as we continue to improve our offerings and services.

10/10 Eccellente

Richard

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di GM, il giorno 26 mar 2024
Dear RichardWe hope your stay was pleasant and to your satisfaction. The comfort of our guests is our priority, and we want to make every guest’s stay in our hotel a memorable one by providing outstanding services.I hope our staff achieved the goal of making your stay comfortable by providing outstanding services. It will be a pleasure to hear your feedback about the room and services of our hotel. Looking forward to having you in our hotel soon.

4/10 Scarso

brandon

Viaggio di coppia, Viaggio con la famiglia
Non mi è piaciuto: Personale e servizio
Air conditioner did not work , fan in bathroom didn’t work , key card on door worked one time and had to get the front desk to manual open it . Room was clean . Shower took about 5 minutes to get warm water
Soggiorno di 2 notti a marzo 2024
Risposta di Manager, il giorno 22 mar 2024
Hello brandon,Thank you for sharing your feedback with us. We appreciate knowing that you found the room clean during your stay. We will ensure the relevant departments are made aware of the issues you faced to improve the guest experience in the future.

2/10 Terribile

William

Non mi è piaciuto: Personale e servizio
Our room was not available until 5:30 (check-in was listed as 3:00) and there was no hot water for our showers in the morning.
Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 19 mar 2024
Hello William, We apologize for any inconvenience you experienced during your stay. We strive to ensure timely check-ins and hot water availability. Your feedback will be shared with the team for necessary improvements. We appreciate your valuable input in helping us enhance our services for future guests.

2/10 Terribile

Martin

Viaggio di lavoro, Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The food was very minimal and not very good really noisy at night could not sleep.
Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 14 mar 2024
Hello Martin, We apologize that your dining experience did not meet your expectations, and we regret any inconvenience caused by noise disturbances. We appreciate your feedback and will share your comments with our team for future improvements.

6/10 Soddisfacente

Mary

Our room had several damaged items: tub, shelf, and clothes valet. We (2 adults) found only 1 wash cloth, 1 hand towel, and 2 towels. Window was covered with thick white film on outside so you couldn’t see out. The check- in was very transactional, no welcome or hello. Would not stay here again.
Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 12 mar 2024
Hello Mary, We apologize for the inconvenience you experienced during your stay. Your feedback is important to us, and we will address these issues with our team for improvement. Thank you for bringing this to our attention.

4/10 Scarso

Steven

Viaggio di lavoro
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
The water pressure was entirely too strong. Hot water runs out after 5 minutes during shower. Housekeeping comes every 3 days which is inconvient.
Soggiorno di 5 notti a febbraio 2024
Risposta di Manager, il giorno 9 mar 2024
Hello Steven,Thank you for sharing your feedback with us. We appreciate your comments and will share them with the relevant teams for future improvements. We hope you were still able to enjoy your overall stay with us.

2/10 Terribile

Shannon

Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The only reason I booked this property was location and shuttle to the airport. Upon check in— was told the shuttle was broken but this was not advertised.
Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 7 mar 2024
Hello Shannon, We apologize for any inconvenience you experienced regarding the shuttle service. Guest feedback is valuable to us for improving our services in the future. We recommend contacting our management team for further assistance with your concerns.

8/10 Buono

Oluwasijibomi

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Non mi è piaciuto: Personale e servizio
Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 6 mar 2024
Hello Oluwasijibomi, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

10/10 Eccellente

Darlene

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very nice. Great bed. Well kept up.
Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 3 mar 2024
Hello Darlene,We are delighted to hear that you enjoyed our comfortable beds and well-maintained facilities during your stay with us. Your positive feedback is much appreciated and we hope to welcome you back in the future for another pleasant experience.

2/10 Terribile

Barbara

Soggiorno di 1 notte a febbraio 2024
Risposta di GM, il giorno 21 mar 2024
Dear Barbara Thank you for choosing to stay with us. We apologize for the shortcomings that you have highlighted. We have already initiated appropriate actions for improvements as per your feedback. You will certainly notice the changes on your next visit. Looking forward to welcoming you

6/10 Soddisfacente

Courtney, Southfield

Elevator was down. Not enough towels, had to go to front desk to request. Sink and Tub drains were really slow.
Soggiorno di 1 notte a febbraio 2024
Risposta di GM, il giorno 21 feb 2024
Dear Courtney ,Thank you for choosing to stay with us. From your feedback we have learnt that we didn’t match your expectation with regards to the Room and the amenities provided. First of all, kindly accept our apology for the same. We have taken your feedback positively and necessary measures have been initiated for improvement on standard of the rooms and its amenities. I am sure you will notice the changes in your next visit.We will constantly strive to improve on our service standards and amenities in order to exceed the expectations of our valued guests.Looking forward to welcoming you back.Thanking you

2/10 Terribile

Jennifer

Viaggio di coppia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The property and room were dirty. No TV. The staff were rude and non accommodating. I travel extensively and this was in my top 5 worst experiences.
Soggiorno di 2 notti a febbraio 2024
Risposta di GM, il giorno 19 feb 2024
Dear Jennifer,Thank you for choosing to stay with us. From your feedback we have learnt that we didn’t match your expectation with regards to the Room uncleanliness and the amenities provided. First of all, kindly accept our apology for the same. We have taken your feedback positively and necessary measures have been initiated for improvement on standard of the rooms and its amenities. I am sure you will notice the changes in your next visit.We will constantly strive to improve on our service standards and amenities in order to exceed the expectations of our valued guests.Looking forward to welcoming you back.

2/10 Terribile

Tina

Viaggio di gruppo, Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The room was not clean there was dirt on the floor, dingy bed linen with thin spots, dirty linens, the security/safety lock on the door was ripped off, broken screen on the window! The staff were rude and acted like they were inconvience when asked a question! I would not suggest staying at this hotel! I have stayed at La Quinta Inn before and have never had such a horrible experience!
Soggiorno di 2 notti a febbraio 2024
Risposta di GM, il giorno 14 feb 2024
Dear Tina,Thank you for choosing to stay with us. From your feedback we have learnt that we didn’t match your expectation with regards to Hygiene and Cleanliness of Room/ Property. Kindly treat this as one of the case and forgive us. We have taken your feedback positively and precautionary measures have been initiated for preventing the same in future.We will constantly strive to improve on our service standards and amenities in order to exceed the expectations of our valued guests.Looking forward to welcoming you back.Sincerely

10/10 Eccellente

Jojakim

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Everyone everything is good really nice that was my first time believe that it’s so good that’s why I’m came back same airplane love it
Soggiorno di 2 notti a dicembre 2023
Risposta di Manager, il giorno 9 feb 2024
Hello Jojakim,Thank you for choosing our hotel for your recent visit. We're thrilled to hear that you had a great experience during your stay with us. We appreciate your loyalty and look forward to welcoming you back in the future.

2/10 Terribile

walter

Viaggio di coppia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Dirty rooms! Everything was stained and stinky. The bedding was covered in hair and hadn’t been cleaned. No hot water! We were hoping the towels were kind of clean. It was hard to tell since they were yellow and stained.
Soggiorno di 1 notte a febbraio 2024
Risposta di Manager, il giorno 9 feb 2024
Hello walter, We're sorry to hear about your experience during your stay. Cleanliness is a top priority for us, and we apologize for any inconvenience caused. We appreciate your feedback and will address your concerns with our housekeeping team to improve our standards. If you have any further questions or concerns, please feel free to reach out to our management team.

10/10 Eccellente

Shawn, indianapolis

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Easy check in relaxing and quite .
Soggiorno di 1 notte a febbraio 2024
Risposta di Manager, il giorno 6 feb 2024
Hello Shawn,Thank you for your feedback! We're glad to hear that your check-in process was smooth and that you found our hotel to be relaxing and quiet. Your comfort and satisfaction are our top priorities. We appreciate your kind words and hope to welcome you back in the future for another enjoyable stay.

10/10 Eccellente

Debbie

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Checked in late staff was accommodating and quick due to the late hour and room was easy to access
Soggiorno di 1 notte a febbraio 2024
Risposta di Manager, il giorno 6 feb 2024
Hello Debbie,Thank you for your feedback! We are glad to hear that our staff provided accommodating and quick service during your late check-in. We strive to make the check-in process as seamless as possible, even during late hours. We appreciate your positive comments about the easy accessibility of your room. We look forward to welcoming you back again in the future.

8/10 Buono

Yasin

Soggiorno di 1 notte a gennaio 2024
Risposta di Manager, il giorno 2 feb 2024
Hello Yasin,Thank you for choosing our hotel for your recent stay. We're delighted to hear that you had a positive experience. If there's anything else we can do to further enhance your future visits, please don't hesitate to let us know. We look forward to welcoming you back soon.

6/10 Soddisfacente

Constance

Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
In the riim toilet barely flushed and the elevator wasn't working other than tjat had a great stay
Soggiorno di 1 notte a gennaio 2024
Risposta di Manager, il giorno 28 gen 2024
Hello Constance,Thank you for choosing our hotel for your stay. We appreciate your feedback and apologize for the inconveniences you experienced with the toilet and elevator. We will make sure to address these issues to provide a better experience for our future guests. We hope to welcome you back in the future for an even more enjoyable stay.

8/10 Buono

Brandon

Mi è piaciuto: Pulizia e personale e servizio
Decent
Soggiorno di 1 notte a gennaio 2024
Risposta di Manager, il giorno 28 gen 2024
Hello Brandon,Thank you for taking the time to share your feedback with us. We appreciate your comments and value your input. Our team is constantly striving to provide a satisfactory experience for all our guests, and we regret if we fell short of your expectations. We hope to have the opportunity to better serve you in the future.

2/10 Terribile

sung

Soggiorno di 1 notte a gennaio 2024
Risposta di Manager, il giorno 28 gen 2024
Hello sung,We're sorry to hear that you had a disappointing experience during your stay. We would appreciate it if you could provide us with more details about what went wrong so that we can address the issues. Please feel free to reach out to us directly.

4/10 Scarso

Linda

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
The elevator was broken. The first room I was given had the security latch torn out. The second room didn’t have a working ac. The property looks Very old and worn. The shuttle van was not working. The front desk clerk was very courteous. If I could I would have changed to another hotel.
Soggiorno di 1 notte a gennaio 2024
Risposta di Manager, il giorno 27 gen 2024
Hello Linda, Thank you for sharing your feedback regarding your recent stay with us. We apologize for any inconvenience caused by the broken elevator, the issues with the rooms, and the non-functional AC. We appreciate your kind words about our courteous front desk clerk. We value your feedback and will certainly use it to improve our services. We hope to have the opportunity to welcome you back in the future for a more enjoyable stay.

2/10 Terribile

Isabella

Viaggio con famiglia e bambini piccoli
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
All the bed sheets in each of the rooms I got were very dirty. When asked for new ones those ones were still dirty no ver helpful either. 2/10 don’t recommend
Soggiorno di 1 notte a gennaio 2024
Risposta di Manager, il giorno 27 gen 2024
Hello Isabella,Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced regarding the cleanliness of the bed sheets during your stay. We appreciate your comment and will share it with our housekeeping team to ensure we improve our services. We hope you will consider staying with us again in the future for a better experience.

10/10 Eccellente

Jose

Soggiorno di 1 notte a gennaio 2024
Risposta di Manager, il giorno 6 feb 2024
Hello Jose,Thank you for your recent stay at our hotel! We are thrilled to hear that you had a fantastic experience with us. Our team works hard to provide exceptional service and ensure that all of our guests have a wonderful stay. We hope to have the opportunity to welcome you back in the future.

6/10 Soddisfacente

Shad

Risposta di Manager, il giorno 17 gen 2024
Hello Shad, We appreciate your recent stay at our hotel. Should you have any specific feedback or concerns about your experience, we kindly invite you to reach out to us directly so that we can address them accordingly. We value your input and hope to have the opportunity to better serve you in the future.

4/10 Scarso

Jim

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia
Soso
Shower cold. Fee for airport shuttle, elevator broken. Bed very comfortable. Top bedspread stained and towels stained
Soggiorno di 1 notte a gennaio 2024
Risposta di FD, il giorno 14 gen 2024
Thank you for your feedback. We will look into your concerns.

2/10 Terribile

Michae

Mi è piaciuto: Servizi
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Good until dr Martian Luther king day and price shot up
Soggiorno di 1 notte a gennaio 2024
Risposta di Manager, il giorno 13 gen 2024
Hello Michae,Thank you for sharing your feedback with us. We strive to offer competitive rates throughout the year. Please keep in mind that during certain holidays, prices tend to fluctuate due to increased demand. We value your patronage and hope you had an enjoyable stay overall.

10/10 Eccellente

Michae

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi
Cozy
Soggiorno di 1 notte a gennaio 2024
Risposta di Manager, il giorno 9 gen 2024
Hello Michae,Thank you for your recent stay at our hotel. We appreciate your feedback and are glad to hear that you found our hotel to be cozy. We strive to create a comfortable and inviting atmosphere for our guests. We hope to welcome you back in the future for another enjoyable stay.

4/10 Scarso

Ethan

Soggiorno di 2 notti a gennaio 2024
Risposta di Manager, il giorno 10 gen 2024
Hello Ethan, We apologize for any inconvenience you may have experienced during your stay. Please reach out to us directly so we can address your concerns accordingly.

2/10 Terribile

Michae

Soggiorno di 1 notte a gennaio 2024
Risposta di Manager, il giorno 10 gen 2024
Hello Michae, We're sorry to hear that your recent stay with us did not meet your expectations. We would appreciate if you could reach out to our hotel directly to share any specific feedback you may have, as this will help us improve for future guests. We value your input and hope to have another opportunity to provide you with a better experience.

10/10 Eccellente

Michae

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nice very welcoming
Soggiorno di 1 notte a dicembre 2023
Risposta di Manager, il giorno 8 gen 2024
Hello Michae,Thank you for your kind words about our hotel's welcoming atmosphere. We strive to provide a comfortable and friendly environment for all of our guests. We appreciate your feedback and hope to welcome you back for another enjoyable stay in the future.

10/10 Eccellente

Michae

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Really quiet comfy nice setups in their rooms
Soggiorno di 1 notte a dicembre 2023
Risposta di Manager, il giorno 2 gen 2024
Hello Michae,Thank you for sharing your positive feedback regarding our comfortable and well-appointed rooms. We're glad to know that you found them quiet and enjoyed the cozy setup. Your satisfaction is important to us, and we hope to welcome you back for another pleasant stay in the future.