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Recensioni per Quality Inn & Suites Jacksonville-Baymeadows

2.5 out of 5
Quality Inn & Suites Jacksonville-Baymeadows
8333 Dix Ellis Trl, Jacksonville, FL

Recensioni

5,6
Valutazione di 10 - Eccellente. 181 su 1001 recensioni" "
Valutazione di 8 - Buono. 168 su 1001 recensioni" "
Valutazione di 6 - Soddisfacente. 167 su 1001 recensioni" "
Valutazione di 4 - Scarso. 178 su 1001 recensioni" "
Valutazione di 2 - Terribile. 307 su 1001 recensioni" "

5,6/10

Pulizia

7,0/10

Personale e servizio

5,4/10

Servizi

5,2/10

Condizioni e dotazioni della struttura

5,0/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Thomas

Mi è piaciuto: Pulizia
Good place but has room to become a Great place
Soggiorno di 1 notte a maggio 2024
Risposta di Guest Relations Specialist, il giorno 20 mag 2024
Hi Thomas,We appreciate your feedback and are glad to hear that you found our hotel to be a good place to stay. Our team is constantly striving to enhance the guest experience, and we value suggestions on how we can improve. We're committed to evolving and exceeding expectations, and your input helps us in that endeavor. Thank you for choosing to stay with us, and we hope to welcome you back in the future to experience the positive changes we continue to make.

4/10 Scarso

William

Viaggio di lavoro
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Outdated facility. Horrible breakfast, poor quality room, bed hard like a rock!! Peeling paint and the list of horrors continue...
Soggiorno di 1 notte a maggio 2024
Risposta di Manager, il giorno 17 mag 2024
Hello William, We appreciate your feedback and apologize that your experience did not meet expectations. Your comments will be shared with our team for review. Our aim is to provide a comfortable stay for all guests, and we will work diligently to address any areas needing improvement.

8/10 Buono

Jeffrey

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The roads leading into the property were landscaped with beautiful mature trees and bushes.
Soggiorno di 1 notte a maggio 2024
Risposta di Manager, il giorno 15 mag 2024
Hello Jeffrey, We are delighted to hear that you appreciated the stunning landscaping surrounding our property. We aim to create a serene and picturesque environment for our guests to enjoy throughout their stay.

2/10 Terribile

Basel

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
We had two rooms and both were incredibly dirty and not maintained whatsoever. Floors were dirty and sticky. The walls and doors had stains on them. The handles for the entry into the room were almost going to fall apart. It was disgusting. The property in the exterior is not maintained at all. The pool was closed and had been for a while from my understanding. I do not recommend at all. If I had not made the reservation through a third party website, I would have cancelled the reservations upon arrival and gone to a different hotel. Unfortunately, the third party website did not allow for a refund.
Soggiorno di 1 notte a maggio 2024
Risposta di Manager, il giorno 15 mag 2024
Hello Basel, I'm sorry to learn about the concerns you faced during your recent stay. We take all feedback seriously and will be investigating this matter internally. Your detailed comments will be shared with the relevant teams for further review and improvement. Should you wish to discuss your experience further, please feel free to reach out to our management team directly for further assistance.

6/10 Soddisfacente

Chang

Doors of the hotel are old and need repair.
Soggiorno di 6 notti a maggio 2024
Risposta di Manager, il giorno 11 mag 2024
Hello Chang,We appreciate you bringing this to our attention for further improvement. Our maintenance team will address the door issue promptly to ensure a more comfortable experience for future guests. Thank you for your feedback and we hope to welcome you back for an enhanced stay with us.

10/10 Eccellente

Thomas

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Had a great and well be back soon
Soggiorno di 1 notte a maggio 2024
Risposta di Manager, il giorno 6 mag 2024
Hello Thomas,We are pleased to hear that you enjoyed your stay with us! We look forward to welcoming you back in the future and providing another wonderful experience for you.

6/10 Soddisfacente

Roberto

Viaggio con famiglia e bambini piccoli, Viaggio di lavoro
Non mi è piaciuto: Condizioni e dotazioni della struttura
La piscina tiene mal aspecto y las habitaciones estan falta de mantenimiento
Soggiorno di 1 notte a gennaio 2024
Risposta di Manager, il giorno 4 mag 2024
Hello Roberto, Lamentamos escuchar que su experiencia no fue la esperada. Agradecemos sus comentarios y los transmitiremos al equipo correspondiente para futuras mejoras. Esperamos tener la oportunidad de darle la bienvenida nuevamente en el futuro.

8/10 Buono

Kiana

Soggiorno di 4 notti ad aprile 2024
Risposta di Guest Relations Specialist, il giorno 20 mag 2024
Hi Kiana,Thank you for taking the time to share your experience with us. We appreciate your positive rating and are delighted to hear that you had an overall satisfactory stay. Our team works hard to provide a comfortable and enjoyable environment for our guests, and we're pleased to see that reflected in your feedback. If you have any specific comments or suggestions on how we can further enhance your experience, we would love to hear them. We look forward to welcoming you back in the future.

4/10 Scarso

Irl E

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
I didn't feel safe at this property and the bathroom hadn't been cleaned. The bed was very old and creaky. The people were very nice but the room was awful.
Soggiorno di 5 notti ad aprile 2024
Risposta di Manager, il giorno 14 apr 2024
Hello Irl E,We appreciate you sharing your experience with us. Your feedback helps us improve our services for future guests. We recommend reaching out to our management team at your convenience to discuss this matter further. Thank you for choosing to stay with us, and we hope to welcome you back in the future.

10/10 Eccellente

Edward

Viaggio di coppia
Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
It was nice
Soggiorno di 1 notte ad aprile 2024
Risposta di Manager, il giorno 14 apr 2024
Hello Edward,We're glad to hear that you had a nice stay with us. If you have any further feedback or suggestions, please feel free to reach out. Your input is valuable to us.

8/10 Buono

Jenna

Soggiorno di 1 notte ad aprile 2024
Risposta di Manager, il giorno 26 apr 2024
Hello Jenna,We appreciate you choosing our hotel for your stay! Please feel free to reach out to us directly with any feedback you may have from your experience. We look forward to welcoming you back soon!

2/10 Terribile

Candace

Viaggio con famiglia e bambini piccoli, Viaggio di lavoro
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
We have stayed at many Quality Inn & Suites in our travels and never had a situation like this!! Upon arrival we were already concerned just coming into the parking lot! The grounds were horrible, unkept and dirty. The pool closed off and empty along with the hot tub (which was not stated on the site). Upon entering we were met by a very sweet customer service girl who gave us a key. The entire place is falling apart and is in dissary (we have pictures). My 11 yr old looked at me and made a face like, are we REALLY staying here? We opened the door to our room and I immediately said - DON'T SIT or TOUCH ANYTHING! It was DISGUSTING!! Mold, holes, wet dingy smell, slanted bed just gross! I went down and asked if there was another room available. She asked what was wrong but did not seemed surprised and handed me another room key. It wasn't much better but did not have holes in the door. She asked if we would like a refund but bc we booked through 3rd party (being Expedia) it would take 7-10 days to refund. We were out of town for a baseball tournament and it was already late. My son had to play the next morning and everything else was booked. I asked her if anything else was available. She offered us the suite which had a pull out couch. We looked at it and having no other option - decided on that. While the place needs to be condemned and torn down (yes that bad) the lady at the front desk was sweet as could be and extremely understanding and accomodating!
Soggiorno di 2 notti a marzo 2024
Risposta di Manager, il giorno 13 apr 2024
Hello Candace,Thank you for sharing your experience with us. We appreciate your feedback and apologize for any inconvenience you may have encountered during your stay. Our team strives to provide a comfortable and pleasant environment for all our guests. We will address the concerns mentioned with the relevant departments to ensure a better experience for future guests. Your comments are valuable to us as we aim to improve our services.

8/10 Buono

YAIMA

Viaggio di coppia, Viaggio di lavoro
Mi è piaciuto: Personale e servizio
Está un poco maltratada
Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 13 apr 2024
Hello YAIMA,We appreciate your feedback regarding the condition of the hotel. We strive to provide top-notch experiences for all our guests and will address this matter with our team for further improvement.

4/10 Scarso

FABIEN

Viaggio di gruppo
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Will not comeback
Soggiorno di 2 notti a marzo 2024
Risposta di Manager, il giorno 13 apr 2024
Hello FABIEN,We're sorry to hear your experience fell short of expectations. Your feedback is valuable to us for continuous improvement. Feel free to reach out to management directly for any further concerns.

10/10 Eccellente

Jaisha

My stay was wonderful front desk was amazing im ready to come back
Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 13 apr 2024
Hello Jaisha,We are thrilled to hear that you had a wonderful stay and that our front desk team provided exceptional service. We can't wait to welcome you back for another memorable experience with us!

6/10 Soddisfacente

Ana

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Amazing and very friendly staff, not the cleanest hotel, but I guess is ok for the price. But super friendly staff especially the receptionist
Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 13 apr 2024
Hello Ana,We appreciate your kind words about our friendly staff, including our receptionist. Your feedback about the cleanliness has been duly noted for our improvement. Hope to welcome you back soon for an even better experience.

2/10 Terribile

Greysi

Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
We had to request a refund and go to another hotel. The property looked like it was falling apart. It needs some paint, the elevator looks unsafe, the batery cover for the remote control was missing, the alarm clock was not working, the lamps had mold, the ceiling looked like there was water damage, the room had a strong mold smell, the pool was dirty and the bed made sounds everytime you moved. There was a guest smoking weed near our room and another one cursing out a child outside and it was nearly midnight.....my exeperience was horrible.
Soggiorno di 7 notti a marzo 2024
Risposta di Manager, il giorno 13 apr 2024
Hello Greysi,We apologize for any inconvenience you experienced during your stay. Your feedback is important to us and will be shared with our team for review. Guest safety and comfort are our top priorities, and we take all comments seriously to make necessary improvements. We encourage guests to reach out to our management directly with any concerns so they can address them promptly.

2/10 Terribile

Kara

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
DO NOT BOOK THIS MOTEL! The pictures of this property must be at least 20 years old. The pool and hot tub are permanently closed. The place is filthy and in complete disrepair. Chunks of the building are missing. I do not understand how they are passing inspection OR their star rating. The room they assigned us had someone LIVING in it and was full of their things. The staff was amazing and so kind and immediately refunded us. But because we were there at a busy time it took us 4 hours to secure new accommodations in a safer spot. This is not as advertised.
Soggiorno di 3 notti a marzo 2024
Risposta di Manager, il giorno 13 apr 2024
Hello Kara,Thank you for your feedback. We apologize for the inconvenience you experienced during your stay. We take all guest concerns seriously and are continually working to improve our facilities. We appreciate your kind words about our staff and their prompt assistance. Please feel free to reach out to our management team to discuss your concerns further. Your input is important in helping us provide better service for all our guests.

8/10 Buono

Jean-Philippe

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Small bathroom
Soggiorno di 2 notti a marzo 2024
Risposta di Manager, il giorno 13 apr 2024
Hello Jean-Philippe,We appreciate your feedback on the bathroom size and will share it with the team for future improvements. Thank you for staying with us.

4/10 Scarso

Anita

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Very old
Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 13 apr 2024
Hello Anita,We appreciate your feedback and will share your comments with our team for future improvements. Thank you for staying with us.

10/10 Eccellente

Big

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
good evening
Soggiorno di 3 notti a marzo 2024
Risposta di Manager, il giorno 13 apr 2024
Hello Big,We appreciate you taking the time to share your experience with us. Guest feedback helps us make improvements for future stays. For any further assistance or feedback, please contact our management team directly. We hope to welcome you back in the future for a more enjoyable stay.

2/10 Terribile

Rose

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Risposta di Manager, il giorno 13 apr 2024
Hello Rose,We're sorry to hear your experience fell short of expectations. Please feel free to contact us directly with any details about your stay so we can address any concerns. We value your feedback and hope to welcome you back in the future for an improved stay.

2/10 Terribile

Corine

Viaggio di coppia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
A very run down property. Rusty taps, bathtub, ceiling had water stains and black (mold?) everywhere. Pool not open.
Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 13 apr 2024
Hello Corine,We apologize for your disappointment and take all feedback seriously. We encourage guests to reach out to our management team directly to address any concerns or issues during their stay.

8/10 Buono

Cecil

Mi è piaciuto: Pulizia
Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 13 apr 2024
Hello Cecil,We appreciate you choosing our hotel for your stay! Please don't hesitate to reach out to us directly with any feedback you may have from your experience. We hope to welcome you back soon for an even better stay.

8/10 Buono

Carlita

Viaggio di coppia, Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Non mi è piaciuto: Servizi
clean but the bathroom was a little dirt.
Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 13 apr 2024
Hello Carlita,Thank you for sharing your feedback with us. We appreciate your comments and will make sure to address this with the housekeeping team to ensure a higher standard of cleanliness in the future.

2/10 Terribile

Randall

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 13 apr 2024
Hello Randall,We appreciate your recent stay with us and regret to learn that your experience did not meet your expectations. Please don't hesitate to contact us directly to discuss any concerns you may have encountered during your time at our hotel. We value your feedback and would welcome the opportunity to address any issues you encountered.

4/10 Scarso

Gary

Viaggio di coppia
Mi è piaciuto: Pulizia
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Staff did good job of keeping this shabby, grimy place acceptable.
Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 13 apr 2024
Hello Gary,We appreciate your feedback and are glad to hear our staff met your expectations during your stay. If you have any further comments or suggestions, please do not hesitate to contact us directly.

8/10 Buono

Michael

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a febbraio 2024
Risposta di Manager, il giorno 13 apr 2024
Hello Michael,We truly value your stay with us and are delighted to hear you had a pleasant experience. Should you have any additional feedback to share, please reach out to us directly so we can continuously improve our services.

2/10 Terribile

Big

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
i was robbed and had no ac in room or tv didnt work
Soggiorno di 2 notti a febbraio 2024
Risposta di Manager, il giorno 13 apr 2024
Hello Big,We regret to hear about your experience and take your feedback seriously. Please contact our management team directly to address these concerns accordingly. We appreciate you bringing this to our attention and will look into the matter further.

6/10 Soddisfacente

Tarjani

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a febbraio 2024
Risposta di Manager, il giorno 13 apr 2024
Hello Tarjani,We appreciate you choosing our hotel for your stay! If there are any details you'd like to share with us about your experience, please don't hesitate to reach out. We value your feedback and strive to make every guest's stay exceptional.

4/10 Scarso

Tarjani

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a febbraio 2024
Risposta di Manager, il giorno 14 apr 2024
Hello Tarjani,We're sorry to hear that your experience didn't meet your expectations. Please feel free to contact us directly to provide further details on how we can improve. Your satisfaction is our top priority.

6/10 Soddisfacente

Frantz-Mick

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
It was good despite the service not being there
Soggiorno di 2 notti a febbraio 2024
Risposta di Manager, il giorno 13 apr 2024
Hello Frantz-Mick,We appreciate your feedback and will address this issue with our team to ensure we deliver better service in the future. Thank you for choosing to stay with us.

6/10 Soddisfacente

Mark Edward

Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 3 notti a febbraio 2024
Risposta di Manager, il giorno 13 apr 2024
Hello Mark Edward,We appreciate you choosing our hotel for your stay. Please feel free to contact us directly with any feedback you may have from your experience so we can address it accordingly. We hope to welcome you back in the future for an improved stay.

10/10 Eccellente

Kirk

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a febbraio 2024
Risposta di Manager, il giorno 13 apr 2024
Hello Kirk,We are thrilled to hear that you had an exceptional stay with us! We look forward to welcoming you back again soon for another fantastic experience!

2/10 Terribile

Enderon

Viaggio di lavoro
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
En muy mal estado las instalaciones baños no buenos
Soggiorno di 3 notti a febbraio 2024
Risposta di Manager, il giorno 13 apr 2024
Hello Enderon,We appreciate your feedback regarding our facilities; we will address this matter with our team to ensure a better experience for future guests. Thank you for bringing this to our attention.

2/10 Terribile

sarah

Viaggio di coppia, Viaggio di lavoro
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Really run down and dirty! Room had hair and dust on every surface, Door lock was broken/ door didn't close properly, Smoke/carbon monoxide detector was taken out, TV was broken and didn't have a remote control, Entire wall between bathroom and bed was full of water and mold, room stunk and made us congested. The employee who checked us in was very nice. Bed sheets and towels were clean. I would not stay here again even for free. You are better off picking another hotel.
Soggiorno di 1 notte a febbraio 2024
Risposta di Manager, il giorno 13 apr 2024
Hello sarah,We appreciate your feedback and apologize for the inconveniences you experienced. We take all guest comments seriously and have shared your concerns with our team for immediate review. If you have any further details to provide or would like to discuss your stay further, please contact our management team directly. Your input is invaluable in helping us improve our services for all guests.

4/10 Scarso

Adina

Viaggio di coppia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
They should change check out to 9am instead of 11 because that’s when the house person began making mad noise with the cart and going in and out of rooms.
Soggiorno di 1 notte a febbraio 2024
Risposta di Manager, il giorno 13 apr 2024
Hello Adina,We appreciate your feedback regarding the check-out times and noise concerns. Our team will review your suggestions for future improvements in guest experience.

4/10 Scarso

Jen

Viaggio di coppia
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
There was nothing I liked about this property. The room was dingy; the shower had only luke warm water, at best; there was mold on a lot of surfaces; shower heads and shower stall covered in soap scum and calcium buildup. The pool and hot tub is closed "indefinitely". There was rust on every metal surface and coming through the paint on the walls, the desk chair in the room looked like it was found in a dumpster. Ice machine was out of order. There continental breakfast was waffles (you had to make), cereal, apples, or yogurt. Had to use my suitcase to keep curtains from billowing out and covering air conditioner. Only stayed cause it was just for a few hours sleep, otherwise would have left immediately.
Soggiorno di 1 notte a febbraio 2024
Risposta di Manager, il giorno 13 apr 2024
Hello Jen,Thank you for sharing your feedback with us. We're sorry to hear about your experience. Our team strives to address all aspects of the guest stay, and we'll look into the concerns you raised to improve our services for future guests. Your insights are valuable for us to enhance our guest experience in the future.

2/10 Terribile

Lasha

Non mi è piaciuto: Personale e servizio, condizioni e dotazioni della struttura, comfort della camera
Soggiorno di 2 notti a gennaio 2024
Risposta di Manager, il giorno 13 apr 2024
Hello Lasha,We're sorry to hear you didn't have the experience we strive to provide. Feel free to reach out to us with any details so we can address your concerns and improve our services. We value your insight and hope to have the opportunity to make it right for you in the future.

6/10 Soddisfacente

Jean

Non mi è piaciuto: Personale e servizio
Soggiorno di 1 notte a gennaio 2024
Risposta di Manager, il giorno 13 apr 2024
Hello Jean,We're sorry to hear that your experience was not exceptional. Please don't hesitate to reach out to us with any feedback you'd like to share so we can address any concerns you may have.

6/10 Soddisfacente

Shelby

Soggiorno di 6 notti a gennaio 2024
Risposta di Manager, il giorno 13 apr 2024
Hello Shelby,We appreciate you choosing our hotel for your stay. We hope you had a pleasant experience overall.

8/10 Buono

Shevanese

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 1 notte a gennaio 2024
Risposta di Manager, il giorno 13 apr 2024
Hello Shevanese,We appreciate you choosing to stay with us and we hope you had a wonderful experience. If you have any feedback to share, please don't hesitate to reach out to us. Your satisfaction is our top priority.

2/10 Terribile

Randy, doral

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Estaba toilet estaba despegado y la habitación muy sucia
Soggiorno di 1 notte a gennaio 2024
Risposta di Manager, il giorno 13 apr 2024
Hello Randy,We regret to hear about your experience and apologize for any inconveniences caused. Your feedback is essential for us to improve our services. Please feel free to contact our management team to address any further concerns.

10/10 Eccellente

Jeremy

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a gennaio 2024
Risposta di Manager, il giorno 13 apr 2024
Hello Jeremy,We are delighted to hear that you enjoyed your stay with us! We hope to welcome you back soon for another wonderful experience.

8/10 Buono

Mitch

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 1 notte a gennaio 2024
Risposta di Manager, il giorno 13 apr 2024
Hello Mitch,We appreciate you choosing to stay with us. If you have any concerns or feedback from your experience, please don't hesitate to contact us directly. We hope to welcome you back soon!

2/10 Terribile

Jeff

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Nasty nasty nasty. Worst place ever. Pubic hairs in tub, splatters in sink and around it, food dripped and smeared inside and outside of the microwave, food in corners of the room, stained bedsheets. Blacklist this place or waste your money. Pictures were taken and would love some way to share, but I don't think that's available for reviews. Everything about the room was totally nasty - can't begin to describe it in any other manner.
Soggiorno di 1 notte a gennaio 2024
Risposta di Manager, il giorno 13 apr 2024
Hello Jeff,We're sorry to hear about your experience. We take cleanliness seriously and encourage guests to contact management directly with any concerns. Feedback is important for improvement, and we hope you consider reaching out to address this matter further.

8/10 Buono

Richard

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Had a good stay. Wish ice machine worked and had vending machine options. But overall was a nice one night stay.
Soggiorno di 1 notte a gennaio 2024
Risposta di Manager, il giorno 13 apr 2024
Hello Richard,Thank you for providing feedback on your recent stay with us. We appreciate knowing about your experience and will pass your comments along to our management team for their awareness and review. We hope to welcome you back in the future for another pleasant stay.

2/10 Terribile

Oliver, Miami Shores

Viaggio di lavoro, Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Old, moldy and dirty
Soggiorno di 2 notti a gennaio 2024
Risposta di Manager, il giorno 13 apr 2024
Hello Oliver,We're sorry to hear about your experience and appreciate you sharing your feedback to help us improve our services. We encourage all our guests to contact our management team directly to address any concerns raised during their stay. Your input is invaluable to us in maintaining our standards for all future guests.

4/10 Scarso

M Kevin

Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Grounds were dirty/broken fencing. Building, doors, etc. could use a bunch of paint
Soggiorno di 4 notti a gennaio 2024
Risposta di Manager, il giorno 13 apr 2024
Hello M Kevin,We appreciate your feedback and regret to hear about the disappointments you encountered. Your comments will be shared with the relevant departments for their attention. Thank you for bringing these matters to our attention, as we continually strive to enhance our guests' experience.

2/10 Terribile

Kisha

Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
There is literally not much to like about this property. Upon arriving it was definitely not appealing. The potion of water at the front looks horrible and contaminated. The water level is low, showing all its griminess and filth. Front desk clerk was smoking cigarettes right out the front door. Hot tub and pool are deserted, totally unavailable with locks on the gates. Totally dry and probably had not been filled with water in ages. The advertising websites says different from what they have to offer. In the room, the paint on walls is not tasteful at all. The toilet ran all night. The whole area of property seems unsafe and abandoned. I do not recommend sleeping here.
Soggiorno di 1 notte a gennaio 2024
Risposta di Manager, il giorno 13 apr 2024
Hello Kisha,We appreciate your feedback and regret to hear that your stay did not meet your expectations. We take all guest comments seriously to continually improve our services and facilities. Rest assured we will address your concerns with the relevant departments for their immediate attention. Your detailed input helps us pinpoint areas for enhancement to better serve our guests in the future.