6/10 Soddisfacente
Alissa
Viaggio con famiglia e bambini piccoli
14 ott 2025
Mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Non mi è piaciuto: Personale e servizio
We stayed in one of the cabins over Thanksgiving weekend with our 3.5-year-old. The first night was lovely — the cabin was cozy and just right for our family.
Unfortunately, the second night (Saturday), the power went out around 1:30am and didn’t come back fully until after 6am. Our entire row of cabins seemed to be affected. My husband messaged and called twice overnight, but we received no response. By 4am, all three of us were awake, freezing, and unable to use the kitchenette or any lights to entertain our toddler. It was -4°C outside and the cabin got very cold. We ended up cutting our trip short and packing up early.
We called several times to confirm the key drop and speak with someone, but received no reply. When we finally reached someone Monday, we were told a manager would call us, but no one did. When we followed up Tuesday, we were told there was nothing they could do since we’d booked via a third party and the rate was discounted, and that the outage was “only a couple hours.” Expedia never indicated the rate was any different than their standard rate.
I work in hospitality and understand outages can happen. But the lack of response during the night, and the dismissive attitude afterward, really impacted our experience. We had been excited for this weekend, but sadly it ended on a disappointing note.
Alissa
Soggiorno di 2 notti a ottobre 2025
