Motel a Kaplan

“The manager gave us two rooms. In both rooms the A/C put out such a foul smell that we could not stay there. When we asked for a refund he did not argue. Gave us a refund and was very nice about it.”

“Absolutely disgusting. We booked here originally because it was closer to our family we were visiting but when we arrived it was quickly decided to stay somewhere else. The pool was closed/maintenance (should be updated when booking), there were huge rolls of carpet crowding the lobby, and they put our family (2 adults and 3 children) on the 3rd floor with no working elevator. One night would have been doable but not for an entire week. There were no other guests staying in the hotel so why they...

“Place... I am still trying to figure out how they are still open. My ac was acting up and I told them about it they was going to leave a note for someone to come fix the next morning... nobody came. The ceiling leak on the floor and the bed. The place was disgusting.”

“I actually want a refund my towels and rags were stained, roaches in the bathroom just overall too expensive for the condition I’m still waiting for contact from Expedia about my cancellation”