Resort e hotel con spa a Katale

“I had a very disappointing and stressful experience with Hotels.com. I made a booking in an emergency situation for a family member who urgently needed accommodation. The payment was taken immediately, but the booking details were incorrect, and no proper support was provided to fix the issue. To make things worse, the hotel later claimed they were not working with Hotels.com, and additional payment was demanded despite me already paying through the platform. This forced me to pay again just to...

“One of the worst hotel experiences I have ever had and I strongly advise against booking this property. The hygiene standards are extremely poor and far below acceptable levels. The bathrooms are not only poorly designed but potentially hazardous due to the awkward and unsafe alignment of the sink and toilet seat. Customer service is shockingly unprofessional and disorganized. I was granted an extra hour after checkout to pack, only for the manager to later call and dismiss the arrangement,...

“The Aircon was not working when asked to change rooms told all the rooms available have no Aircon working they brought a portable Aircon in the room and it was like an sleeping inside a truck with the noise it made. I had a guest visit me and the receptionist said only 30 Minutes will be allowed or we will charge extra $40 for the guest if the guest stays even 1 minute more I requested 15 mins extra but was rudely denied saying you have signed a checkin form and you should have read the...

“I arrived at 4am to be given a room with no hot water. I even paid extra for that early check-in only to be disappointed. I asked several times to be moved to another room and they refused. There was no hot water for 24hrs in my room. It was the most appalling experience as I had a tour at 9am that same day I arrived.The hotel is located in a part of town where you can people preaching in the middle of the night. If you're a light sleeper, its not worth it. ”