Hotel vicino a Kensico Dam Plaza -

“After flying in with four of us from Los Angeles on a Red Eye, we had to drive around for 4-5 hours until we were able to check in at 4pm, however after hours of trying to get into the property with no answer on the contact number ,we finally were able to have the local property manager come out and say that the property overbooked and had no room for us. I spent over 2 hours on the phone getting the run around by Expedia with mixed stories of our accommodations. FINALLY with now the story is...

“Hotel was great and staff was very friendly. The valet parking is kind of a bummer although they were friendly…”

“The property itself was clean and exactly what I expected. But what I didn’t expect was to experience the rude, insensitive and racist staff ! I would never stay here again. The front desk staff lady was very rude and nasty to me and my guest”

“Great”

“.”

“I enjoyed my stay down to the pool but is far from the main museums”

“Stanza pulita e confortevole. Colazione senza opzioni gluten free”

“Staff was very accommodating, friendly and professional. It was as a pleasure to stay there.”

“I left something in the room and I immediately received an alert of the left behind item and a choice to either get it mailed or picked up”

“It was nice staying there.”

“Super limpia,tiene cerca una gasolinera.”

“The breakfast room was very dirty- food on the floor, tables left dirty, hardly saw staff cleaning at all. Terrible.”

“Clean room”

“Rooms and gym need better routine cleaning and maintenance. Gym machines are very dirty. Bathroom sink was clogged.”

“Nothing was good at this location, staff absent in the front desk, dirty and smelly place and unable to stay due to allergics”

“Staff are very helpful & nice. A kitchen set is complimentary & available upon request.”

“This hotel hasn't been around that long but there were a lot of broken things in the room that could have been attended a long time ago, like massive cracks in the shower, non darkening room shade et al. I had to ask several times to get clean towels and for the garbage to be picked up. The staff is friendly, the bar nice but that's about it. Sorry but with the Hilton name, I expect more. This is my second visit and probably last. The first I thought, well, no one is perfect but it was the...