4/10 Scarso
Kim
Viaggio con la famiglia
18 giu 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
When we arrived during Saturday evening, there were children running and yelling throughout the lobby so much so I couldn't hear and understand the Concierge; she had to keep repeating herself. The second night, we had returned to retire around 10 p.m. and again, children were running and screamint outside around the pool In addition, I kept hearing a dog barking. When I looked out, one of your guest had a dog at the pool and that was continously barking. The combined noise from the kids screaming and the dog barking continued until after 11 p.m. I was a kid and I have kids, who are now grown but my parents and as a parent, I would never be allowed or let my kids run wild throughout the lobby or swimming area screaming at the top of their lungs. We were so annoyed we started to leave and try to find other accommodations but it was late both nights and we were extremely tired from the days activities. I would suggest, you post signs stating no running in the lobby and pool area and please play quietly any screaming the Concierge should approach the parents and ask them to please have their kids play quietly and point to the sign. She could hardly conduct business with all the confusion going on. You have a lovely hotel and conveniences but those attributes dissipate when taking into consideration guests with unruly children.
Kim
Soggiorno di 3 notti a giugno 2024